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First net is a scam bordering fraud
Wife and I switched from Verizon to AT&T First Net upon very pursuasive visit with the AT&T store in Cave Creek AZ. What a mistake as everything promised was one big lie. We were promised unlimited data $65 per line and basically a .99 cent phones. Little that we knew, $65 turned into $100 or more per month and magically .99 cent phones turned into a $1000 ones. Few complaints later and 6 months after we signed up, First Net arbitrarily determined that our first responder jobs “don’t apply for First Net any longer”. Agregiously enough AT&T disabled both of our devices without any notice at 8AM on 07/29/2020, and demanded that we visit the store in order to restore service. As it always happens we had an emergency medical situation at 8:20 AM and were unable to reach help. It is impossible reaching the supervisors, most of the time 611 help either pretends they can’t hear us, hangs up on us or redirects the call to the voicemail. We are yet to succeed at talking to anyone from management and are reporting this conduct of lies/fraud and bite and switch tactics to Arizona attorney general office, BBB and will be exposing this to our coworkers and the community. AT&T employees at the store said of AT&T having severe culture problems and issues with account management and overall accountability.