Former Employee, need W2
I am a former AT&T employee. I was laid off in March 2018.
I am trying to get my W-2 online after receiving an email saying it was ready to download. I found information in this forum that says I need to register for a former employee Global Login, and to do that I need to call HR OneStop, and say "Former Employee Site" to get a One Time PIN in order to set up a Former Employee Global Logon account. Each time I have called HR OneStop over the past several days, I have waited on hold for up to an hour before giving up and hanging up. Is there any way to get a One Time PIN without calling One Stop? I have a new job and can't waste the business day sitting on hold.
Also, I had a special layoff Global Logon account that was my ATTUID followed by "-NSG." Should I use this instead? I can't log in using either my ATTUID or the "-NSG" layoff ATTUID, nor have I been able to reset my password for either.