Contributor
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3 Messages
Our Fire Alarm Phone Lines were Forwarded to a Different Property by AT&T for NO REASON- HELP~!
Hopefully someone out there at AT&T can HELP!
This is the message I received from my accounting team regarding the Fire Alarm Panel and Elevator emergency phone lines being transferred to a different property by AT&T for NO REASON! Putting the LIFE SAFETY of 34 families at risk is not a good Business Decision AT&T, I am hoping someone reads this ASAP!
RE Case Number/Confirmation Number:
"I called AT&T and confirmed that the soonest they are able to reactivate the lines is tomorrow morning around 12pm. I told Jake that these are emergency lines but he said that there is nothing else that they can do to expedite this further." [edited for privacy – please do not post personal information]
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ATTBusinessCare
Community Support
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3.1K Messages
7 years ago
Hello @BRealtyM
Thank you for reaching out on our Business Community. I will be happy to see what other option we may have. Please private message me by clicking here the following information, so I can further assist you.
Contact Name:
Contact Number:
Contact Email:
Business Name:
Business Address:
Account#:
Thank you.
Chris
Social Media Manager
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BRealtyM
Contributor
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3 Messages
7 years ago
Hi Chris,
It is *** and the address is ***
My number is ***
I am copying Vu to see if he can send you the account number, but it should be available via the internal AT&T customer service system.
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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BRealtyM
Contributor
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3 Messages
7 years ago
CUSTOMER SERVICE PLEASE HELP! THIS ISSUE STILL HASN'T BEEN RESOLVED! LIVES ARE AT RISK! PLEASE RESPOND AND HELP GET THE PHONE LINES REPAIRED/REINSTATED! WE HAVE TRIED CALLING IN TO MULTIPLE DEPARTMENTS.
I CAN'T BELIEVE I HAVE TO POST ONLINE TO GET ATTENTION FOR A REPAIR LIKE THIS!
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