Announcements

Contributor

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1 Message

Tue, Feb 12, 2019 3:39 PM

Re: Former Employee W2

Is there any alternative to calling the provided number for HROnestop? For the past 3 days i've literally been on hold for 2hrs+ and still haven't been able to talk to an agent.

All i need is just a PIN number for registration!

Responses

Brand User

Administrator

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8.8K Messages

a year ago

Hello @gbgbgb,

 

Thank you for reaching out on our Business Community. Sorry to hear about the troubles. Please send me a private message by clicking here (https://soc.att.com/2WWFCCu) and be sure to include the following details so I can help:

 

 

Full Name:

Contact Number:

Email Address:

ATTUID:

 

 

Thank you,

Lisa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

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187 Messages

a year ago

hr one stop reps are so backed up now, i was surplussed January 28th and every number given to me to get my affairs in order has had 2-3 hours wait time.due to the massive lay offs at the end of January i believe it was 7 thousand employees

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I have tried to reach HR Onestop, on Thursday, Friday and today Monday.  The hold time is never ending, when it sounds like someone picks the phone up, it immediately hangs up.  All I need is to set up my login so I can access my W2 information for 2018.  The phone number you provided looks like it goes nowhere, and there is no one to answer on the other end.

Constructive

Employee

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187 Messages

a year ago

@eb4846  HR Onestop is currently overburdened with calls due to the surplus in January with last Thursday and Friday being the majority of those leaving the company creating an influx of calls, i was one of the surplussed employees and even the website went down on Friday for about an hour

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User

Administrator

 • 

8.8K Messages

a year ago

Hello @eb4846,

 

Thank you for posting on the Business Forum. I would be happy to help.  Here are some instructions you can follow to create your login:

 

Create a former employee Global Logon if already off payroll (this process requires a One-Time PIN):

  1. Request PIN at HR OneStop 1-888-722- 1787 and say "Former Employee Site" 8 a.m. to 6 p.m. CT, M- F.
  2. Visit https://soc.att.com/2SMFJ0r > Retiree, Former Employee or Dependent > Register
  3. Enter identifying information including the PIN.
  4. Create a UserID and Password.
  5. You will then be routed to https://soc.att.com/2SMFJ0r.
  6. Click on ‘Login’ (NOT Register) under Retiree, Former Employee > Enter your new credentials > Complete Security Profile.

Thank you,

Nancy

Social Media Manager

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

Talk nice to them I had no prob