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Discuss your business billing and general account questions.
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Requesting phone records
Hi I am requesting phone records and or a receipt of payment from December 2001. It would be under my mom’s name when AT&T was southwestern bell Texas.
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Need to speak with business corporate manager
We have serious issues with our business account. No one at business customer service can/ will fix it. I really need to speak with upper management. Does anyone know the phone # I can call? Thank you in advance!!
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Phone is connected to network but can't send & receive calls
Hi, one of my phones can't send & receive calls. Network status is ok, device is connected, IMEI belongs to SIM. I did several reboots, resent network settings, disconnected & connected to network - nothing helped. How can I resolve the issue? It is critical, please help ASAP. Thank yo
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Accepted Solution
Terminating a SONET Circuit
Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se
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Bill-To Number on an Account
Hello - How can I find the Bill-To Number on an Account? I need to make online bill consolidation requests and remove some accounts. I have bills with an account number in this format : ###-###-#### ### Then there will be a subaccount number in the same format : ###-###-#### ### I need to kn
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Need help in finding our business direct Account Executive
I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have
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overnight address
Hello, Can someone help me with the overnight address for ATT Mobility National Accounts. We normally send it to PO Box 6463, but I was out we were not able to get mailed in time. Thank you,
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My Account rep?
How do I find an actual account rep and their contact info? Nothing on the portal shows this ..
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Where is our account representative?
Since April of this year, we have made several attempts to meet with AT&T to discuss recent changes to our account to no avail. We most recently learned that our last account rep is no longer with AT&T. That being the case, we have not been notified as to who is now our contact for the account. We
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Need to cancel my business accounts, but Customer Service does not recognize account number
Hello, We have three Business Accounts with At&t that I'd like to cancel. Everytime I try to contact either Customer Service or Tech Support, they tell me that the account number we have doesn't exist. We're getting billed every month, though. Unfortunately, my login to the site no longer wor
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Fraud Alert
ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.
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BAN invoice account
I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been
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need to disconnect from AT&T
I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months. I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.
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Business Wireline (POTS) TOBR to another Business
I have a traditional business POTS line account that i need transferred from one commercial entity to a new one.
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How Can I find out who my Account Managers report to?
How Can I find out who my Account Managers report to?We have been having severe difficulties with billing through this past year. The Account Managers are refusing to state who they report to. We need to escalate our concerns. Please assist.
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Looking to confirm an order placed on ATT.com actually went through.
Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o
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galxy s4 fails to update to lollipop
Hello, I am trying to update my s4 to the newest available version. The download is successful and then the phone restarts and starts the install. It gets to about 28% and then restarts. When I unlock the phone after the restart is complete the software update says it was interrupted. I have ver
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Accepted Solution
Terminate a SONET Account
Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s
Question
14
2
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Accepted Solution
Terminating a SONET Circuit
Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se
Question
64
2
Accepted Solution
Need help in finding our business direct Account Executive
I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have
Question
79
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