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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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Office@Hand Account Billing and Payment

I am not finding an option to pay my bill online with my Office@hand account for my business phones. When I log into my account I can only see 1 month's invoice.  When I try to see a previous month that needs to be paid I receive an error that there was an issue displaying the list of invoices

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AT&T REFUSES TO CANCEL OUR BUSINESS ACCOUNT

I called several weeks ago to cancel our business phone and internet account and was given a confirmation number. Every time I call to follow up on the cancellation, your reps tell me that there is a pending order to cancel the account, but the account never gets canceled! We disconnected all the eq

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Terrible Customer Service: Customer service hang ups, unresponsive emails, credit pending for months,

So I have an issue with a business plan, basically the contract for the business phone lines are at $50/line and my bill is a "reasonable" ~$400-700, at the end of every year when the contract rolls over it goes up to like $250/line and the bill goes up to $2600-3500/month. Usually every year I cal

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Switching from business account to personal account

My account has been created as a business acoount accidentally in a ATT store. Now I want to change it to personal account but customer servise is always failing to solve this problem form me. First of all, I do not have a employer. How is it possible to cretae a business account for an individual.

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Business Agreement

Will I still get charged from my AT&T business agreement contract if I deleted my account?

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Adding phone numbers to AT&T Microsoft Teams Cloud Voice

I tried to add the phone lines through the portal and I was not able to do it. I don’t know, and I cannot afford to order 4 numbers with he wrong code. Do we have any help from ATT who can walk us through this.? 

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Release of easement

I am combining two lots and can’t find how to get a release of easement or a contact.

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Billing

Our business is new to the Business Center website. Does anyone know how long it takes to get your bill loaded online? I have talked to 6 reps, 1 rep seemed promising but I haven't been able to reach her for about a week now. Just need the billing widget activated so I can pay online.  I have

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Account Rep Change

How do I request a new Account Representative? Our rep is completely unresponsive.  

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Fiber disconnect witout notice

My business fiber was shut off yesterday without notice. I have been on the phone, on chat, and sent e-mails to find out what the blast is going on.  I have been bounced around, put on hold, cut off and still after over 4 hours don't know what is going on.  Does anyone have an ombudsman n

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Los Angeles Design Engineering Department Contact Information

Hello, I work for a development company and we are currently building 10 new single-family homes in Paramount, California, 90723. The vacant land where these homes are being built had no utilities on-site. We require landline phone lines for the project to ensure that the new homeowners have access

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Need Assistance Completing Registration

Hi, I need help completing my registration to get logged into the AT&T Business Center and I cannot get any assistance from anyone I have spoken to at the AT&T Customer Service Line. I called the eBiz phone number also and after waiting on hold for almost 2 hours, I got a message stating tha

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Bundled Accounts

Why are my business accounts not bundled? I recently upgraded to the new fiber lines for my businesses internet and phone service, when they first proposed me the offer i was told i could bundle my mobile phones and tablet bill all in with the fiber for a bill that would be cheaper than paying 3 sep

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Horrible customer service

I contacted AT&T Business to see why I had a $255.95 payment auto-deducted on May 30th. I cancelled my auto-pay on April the 10th so I could pay the bill when I actually get paid. I called and cancelled my account on April 27th at the same time that I got an return label for my hotspot device. T

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Need help cancel

Can anyone help me cancel business service? on hold all day...nothing

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Trending Accepted Solutions

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Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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Accepted Solution

Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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Accepted Solution

Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Accepted Solution

galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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