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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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2023-In-The-Spotlight

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Need a new client solutions executive

How do I go about requesting a new client solutions executive? The one assigned to my account is not helpful and has messed up our circuits and turn downs to the point that our service has been disconnected.

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Serious problem

I'm having a problem while creating WhatsApp business account saying you need the official WhatsApp to open this account, so please I need to get it fixed

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Can Business Deposit Be Waived

can the $300 deposit be waived for new business accounts

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FAN PIN

I’ve been with Att a little over a month now. My bill has come due and I haven’t been able to log into my account since I have not yet been sent a FAN PIN. I need this PIN to be able to log into my account. I do not know my account number either as I have not received a paper bill either. I was told

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FirstNet is A Joke

So, my husband and I are both first responders in different capacities.  He is more behind the scenes while I am on the front lines. We have both been with Verizon for years, but when we were introduced to First Net, we decided to give it a try. BIG MISTAKE! HUGE!!!! First off, the service is some o

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Anyone know how to ACTUALLY cancel a ATT Business account?

This has been a complete nightmare. 2 days, 3 hours on the calls, multiple transfers and still no answers or help on how to get it cancelled.

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CANCEL SERVICE HELP

I had ATT service for my business for less than 30 days, with no contract (a month to month service). I returned equipment and have been trying to disconnect services since 3/19/24 without success. I have placed many calls and emails and have yet to receive a resolution. I have currently been on pho

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Old personal phone records

I need to retrieve my old phone records from southwestern bell back in 2005. Are you able to help with this request?

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Cancelling an account with just the Invoice BAN

All I want to do is cancel an account that has an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 9 numbers on this account that we ported over somewhere else. For some reason, this number was left behind and kept accruing costs. I've

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HOW TO CONTACT AT&T FOR DAMAGE

How do we contact AT&T for damage your contracted cable installers do to the easements of our yards.  

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Los Angeles Design Engineering Department Contact Information

Hello, I work for a development company and we are currently building 10 new single-family homes in Paramount, California, 90723. The vacant land where these homes are being built had no utilities on-site. We require landline phone lines for the project to ensure that the new homeowners have access

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Need Assistance Completing Registration

Hi, I need help completing my registration to get logged into the AT&T Business Center and I cannot get any assistance from anyone I have spoken to at the AT&T Customer Service Line. I called the eBiz phone number also and after waiting on hold for almost 2 hours, I got a message stating tha

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Bundled Accounts

Why are my business accounts not bundled? I recently upgraded to the new fiber lines for my businesses internet and phone service, when they first proposed me the offer i was told i could bundle my mobile phones and tablet bill all in with the fiber for a bill that would be cheaper than paying 3 sep

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Horrible customer service

I contacted AT&T Business to see why I had a $255.95 payment auto-deducted on May 30th. I cancelled my auto-pay on April the 10th so I could pay the bill when I actually get paid. I called and cancelled my account on April 27th at the same time that I got an return label for my hotspot device. T

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Need help cancel

Can anyone help me cancel business service? on hold all day...nothing

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Trending Accepted Solutions

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Accepted Solution

Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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Accepted Solution

Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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Accepted Solution

Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Accepted Solution

galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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