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Account & Billing Support
Discuss your business billing and general account questions.
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FIRST NET = TERRIBLE CUSTOMER SERVICE
If you are thinking about joining First Net, DO NOT. Save yourself the headache! My fiancé and I are experiencing unreasonable problems with the company. We are both first responders. I’ve been with First Net since 2019. I had not had any major issues. Until in December 2021, I convinced my fiancé t
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Business Agreement
Will I still get charged from my AT&T business agreement contract if I deleted my account?
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Adding phone numbers to AT&T Microsoft Teams Cloud Voice
I tried to add the phone lines through the portal and I was not able to do it. I don’t know, and I cannot afford to order 4 numbers with he wrong code. Do we have any help from ATT who can walk us through this.?
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Release of easement
I am combining two lots and can’t find how to get a release of easement or a contact.
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Billing
Our business is new to the Business Center website. Does anyone know how long it takes to get your bill loaded online? I have talked to 6 reps, 1 rep seemed promising but I haven't been able to reach her for about a week now. Just need the billing widget activated so I can pay online. I have
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Account Rep Change
How do I request a new Account Representative? Our rep is completely unresponsive.
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Fiber disconnect witout notice
My business fiber was shut off yesterday without notice. I have been on the phone, on chat, and sent e-mails to find out what the blast is going on. I have been bounced around, put on hold, cut off and still after over 4 hours don't know what is going on. Does anyone have an ombudsman n
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Business land line problem
I received a letter to renew my contract rates for ATT POTS landline service by Aug 19 2023. I was not able to get through on phone number or website listed on letter. On August 17, I contacted plans and service dept and informed them I wanted to renew current rates. Representative informed me that
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Fraud Alert
ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.
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Recovering ID's
My company currently has 6 business accounts. Management over these accounts have been abysmal at best on this side. I have had a meeting with 3 individuals on the tech support side stating they would get more information on the accounts and update me. this has gone on for a week and i
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Fraud Alert
ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.
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BAN invoice account
I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been
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need to disconnect from AT&T
I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months. I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.
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Business Wireline (POTS) TOBR to another Business
I have a traditional business POTS line account that i need transferred from one commercial entity to a new one.
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How Can I find out who my Account Managers report to?
How Can I find out who my Account Managers report to?We have been having severe difficulties with billing through this past year. The Account Managers are refusing to state who they report to. We need to escalate our concerns. Please assist.
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Trending Accepted Solutions
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Accepted Solution
Looking to confirm an order placed on ATT.com actually went through.
Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o
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Accepted Solution
galxy s4 fails to update to lollipop
Hello, I am trying to update my s4 to the newest available version. The download is successful and then the phone restarts and starts the install. It gets to about 28% and then restarts. When I unlock the phone after the restart is complete the software update says it was interrupted. I have ver
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Accepted Solution
Terminate a SONET Account
Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s
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Accepted Solution
Terminating a SONET Circuit
Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se
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Accepted Solution
Need help in finding our business direct Account Executive
I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have
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