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Account & Billing Support

Discuss your business billing and general account questions.

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Worst Customer Service I've Ever Encountered

Dear AT&T, where do I even begin? I have never dealt with a more inept, unqualified, ridiculous company in my life.  I cannot even believe t

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9 years ago

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Last response by 

3 years ago

att poor customer service

Dear ATT,I've been calling ATT more than 5 times to resolve this issue. Every time I call ATT, all agents are saying to me "You're fine. ATT will take

 posted 

9 years ago

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Last response by 

9 years ago

Customer Service

Wow, I've been a customer of ATT for 33 years in TX and can not believe the customer service I've received during the last two days. 1. Internet servi

AT&T makes a mistake, admits it, then charges me for 3 months!

I sold my business in August and called to cancel my business phone lines on August 8th.  I was told everything was taken care of and it should be shu

 posted 

9 years ago

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Last response by 

9 years ago

Contacting A Live Person

Why is it so dame hard to get a live person on the phone.  ATT has the worst IVR system I have every come across and trying to get to a live person if

 posted 

9 years ago

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Last response by 

9 years ago

A suggestion

Moved for better exposure

An hour in hell - fraudulent behavior by AT&T reps - Part 1

SourceURL:file://localhost/Users/laurabowden/Desktop/AT&T_chronology.doc- I try to buy $700 of iPhones & Family Plan online. I get “error #659” instru

 posted 

9 years ago

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Last response by 

9 years ago

I am not set up on the play I wanted

I just signed up yesterday at Best Buy & with AT & T with a smartphone.They plan I wanted was: 10c per minute with a 25.00 card good for three months

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9 years ago

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Last response by 

9 years ago

Auto BillPay is non-existent and my bill is $20 more per month.

I signed up for high speed internet on Sept. 19. I was told I enrolled in auto bill payment. A few weeks after I signed up, I received a confirmation

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9 years ago

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Last response by 

9 years ago

It was a lie

I open a new business phone line and I was told adding long distance is only few more dollars. I said OK to add it, now I received  my bill and it say

 posted 

9 years ago