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Account & Billing Support

Account & Billing Support

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2023-In-The-Spotlight

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Business account lines that are in-contract - need to transfer to consumer account - not getting anywhere

Hello, I have a few lines on my AT&T Business account that need to be transferred to the users' existing AT&T Consumer accounts. I am going round and round with Customer Care telling me the ONLY way to do that is to CANCEL the line in order to cancel the contract - that way the ETF hits the

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New admin of Premier today, can't log in due to Message Invalid ID Profile

Hello, We acquired a company and I need to be admin to set up MDM. They granted me admin but I can't log in due to Invalid ID Profile.  Based on messages from 6 or 7 years ago, I am looking for an AT&T rep to DM be so I can send screenshots and account details please. thx!

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Termination of 3 Year AT&T Dedicated Internet & Voice Bundle Agreement for Breach( Illinois)

In August of 2023 our company signed a 3 yr Internet & Voice bundle contract. Every month for the past 7 months the monthly bill has been $400-500 more that the agreed upon monthly cost. AT&T agreed and has made promises to correct the bill for the past 5 months.  About  2 months

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Cancelling white page ad

For 10 years I’ve been charged four dollars plus every month for a white page ad that doesn’t exist. I have called repeatedly and keep getting the runaround and nobody seems to wanna help me or can even find the account number. What should I do as I keep getting monthly bills thanks Jim

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AT&T Mexico abysmal customer service - always giving us the run-around - refuse to acknowledge that a contract has expired

I need a simple, straightforward solution for the continued harassment I am receiving from Mexico AT&T business customer "service". How can a contract signed 7 years ago, that expired after 2 years, still be valid??  Why can't AT&T send me any proof of this??  Why does AT&T co

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Unable to get ahold of account rep

Hello, I've been trying to contact my account rep with very lackluster/no response for almost a month now. We are new customers and got Fiber when it came to our neighborhood and decided that while the fiber was being installed we would also switch our phones from our previous provider of 20 years t

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Returned upgrade but still charged

I returned an upgrade within the 30-day period period I went to the store The United States post office and I returned the phone. I have the receipt and I have a video of myself returning the phone for proof because of all of the horror stories I hear about AT&T not receiving devices. AT&T r

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Billed for non-return phone in error.

I was billed for a non-return next trade in device. I chatted with 2 chat reps ( i have the transcripts), who assured me the phone had been received and had not been processed through the system yet.  Since, I have chatted with 2 more reps, who tell me it was not received.  The last rep g

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finding phone line

I am a telecom engineer at a hospital. I have 2 numbers with issues that my local provider tells me are managed by Teleport Communications. These may have been ported over to another hospital in our group, and I am trying to determine the call path for these numbers so I can troubleshoot effectively

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Very Old Telephone Records

To Whom it May Concern: I am seeking telephone records from an old telephone number when AT&T was Southwestern Bell.  Does the accounting and billing department keep records on Microfilm?  This would be for the year 2000.     Thank you.

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Price Increase on Unlimited Your Way Plan 1.0

AT&T raised the price by $5 per line on the Unlimited Your Way Plan 1.0 and old Unlimited Business Plans on April 1st 2024. Where can I find this information on this online? AT&T must have this information for business customers to read about the changes and to take action.

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Serious problem

I'm having a problem while creating WhatsApp business account saying you need the official WhatsApp to open this account, so please I need to get it fixed

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CANCEL SERVICE HELP

I had ATT service for my business for less than 30 days, with no contract (a month to month service). I returned equipment and have been trying to disconnect services since 3/19/24 without success. I have placed many calls and emails and have yet to receive a resolution. I have currently been on pho

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Old personal phone records

I need to retrieve my old phone records from southwestern bell back in 2005. Are you able to help with this request?

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Billing help for a business account

We recently switched our internet provider to ATT, had a firewall installed and signed up for Office@Hand. After a few months we received a notice that we were delinquent in our bill which we had never received and after lengthy waits on the telephone, we were able to speak with a representative who

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Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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