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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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FAN PIN

I am trying to access my account, but I cannot register as I need a FAN PIN. I am the owner of the account and I haven’t received any emails regarding my pin.

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AT&T refuses to cancel my small business account. Please Help!

I have been an AT&T Small Business Customer since 2005. I recently found out AT&T has been over-billing me for years (charging me for 2 DSL lines when I only had one). I've called 4 separate times to have this corrected. Each time the agent (at a non-US based call center) has told me they would corr

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Transfer of Billing Responsibility from a Business to a Business

Our Company has recently been acquired and the new company is taking over the billing responsibility. Everywhere on the web portal mentions the transfer of service agreement however there is no active link for it...then the customer service representatives state you have to complete it online howeve

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I can't create new contract or upgrade existing line

Hello, I want to create a new contract under my line but I am facing strange situation. I can choose the same package under the my main line (just for $17.76), but I can't choose the same package under the my secondary line - it offers package for the $45.00. That happens with the same smartphone (

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Transfer from Consumer to Business account

I requested a transfer from my consumer account to a business account on Wednesday, 20 September 2023, I received the terms and conditions email while in store, as well as my Mobile business agreement but have yet to receive my confirmation email. I called online and went in the store and was inform

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Trying to cancel my Direct tv

So I was paying $80 a month for Direct Tv. I only signed up for the NFL Sunday ticket when I got the service they I told them I would only want it for a year since they will no longer have Sunday Ticket. I was assured it would be good to cancel after a year. I tried to cancel and I was told I was in

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Disconnection process for AT&T Wholesale PRI service

Can someone provide us with the disconnection process for disconnecting Wholesale voice PRI circuits? The process and contacts we've used in the past are not valid and I have no Sales support. TIA

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FirstNet is A Joke

So, my husband and I are both first responders in different capacities.  He is more behind the scenes while I am on the front lines. We have both been with Verizon for years, but when we were introduced to First Net, we decided to give it a try. BIG MISTAKE! HUGE!!!! First off, the service is some o

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permanent disconnect business account/lines effective immediately.

Please advise. We are trying to permanently disconnect our business account/lines effective immediately.

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Fraud Alert

ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.

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BAN invoice account

I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been

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need to disconnect from AT&T

I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months.   I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.

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Business Wireline (POTS) TOBR to another Business

I have a traditional business POTS line account that i need transferred from one commercial entity to a new one.

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How Can I find out who my Account Managers report to?

How Can I find out who my Account Managers report to?We have been having severe difficulties with billing through this past year. The Account Managers are refusing to state who they report to. We need to escalate our concerns. Please assist.

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Accepted Solution

galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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Accepted Solution

Terminating a SONET Circuit

Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se

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Accepted Solution

Need help in finding our business direct Account Executive

I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have

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