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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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2023-In-The-Spotlight

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I need a new account manager

Hi,I need a new account manager, my current manager isn't answering emails so I'm assuming he's no longer working for AT&T. Also, need a phone number to call for Business Accounts...all the #'s listed on the site are for commercial users.   Thanks

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tax exempt email

I am trying to send my tax exempt verification for and the email, "taxexempt@att.com" that was given to me didn't go through. Is this the correct email?

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Website not responding

I have been trying to reach ATT for over a week. We are a large business and would like to pay our bills.  I keep have issues view and downloading data from the business center.  The site will not respond. Does anyone have a way to reach a person to verify the site is down and expected re

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Disconnect request

I would like to disconnect by service, both phone and internet for my business. We are already out of business so we are not using the service. I need someone to contact me immediately.

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Need Help from AT&T Corporate Real Estate - Alexis already started working on this

This is a response to a private message from Alexis that I am unable to respond to due to the chat being closed. Alexis had messaged me to let me know that AT&T is working on finding the property I previously posted about in ‎Lassen Municipal Utility District Attempting to Steal AT & T B

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Need to set caller ID for company mobile phones

We need to set the outbound caller ID on our company phones to show the company name. We'd like to fix the current phones and to set it so any new phones get the same ID.

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even after canceling the business account, money is still being automatically deducted from my bank for months

Despite canceling my business account, money has been continuously deducted from my bank account for several months. Despite contacting AT$T Multiple times to confirm the cancellation, bills for the business account kept coming. Assuming it was a mistake, I ignored the bills. However, upon checking

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Master one net account vs general account

Hi , looking at my one-net invoice its contains different account numbers - that are not displayed / available in my business direct portal Is there a different portal to access / manage this bills?

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BLC renewal

How do I renew my account?

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request to replace AT&T box

I am not an AT&T customer but am reaching out for help after 17 months of trying to navigate the AT&T ecosystem. On Christmas Eve of 2021 a car drove into my home, damaging the AT&T pole in the easement of my front yard. The damaged pole, which was approximately 6" wide x 6" inches deep,

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Fraud Alert

ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.

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BAN invoice account

I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been

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need to disconnect from AT&T

I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months.   I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.

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Business Wireline (POTS) TOBR to another Business

I have a traditional business POTS line account that i need transferred from one commercial entity to a new one.

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How Can I find out who my Account Managers report to?

How Can I find out who my Account Managers report to?We have been having severe difficulties with billing through this past year. The Account Managers are refusing to state who they report to. We need to escalate our concerns. Please assist.

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Trending Accepted Solutions

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Accepted Solution

galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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Accepted Solution

Terminating a SONET Circuit

Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se

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Accepted Solution

Need help in finding our business direct Account Executive

I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have

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