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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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2023-In-The-Spotlight

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Switching from Cox to ATT Business Fiber, will ATT cover the cancelation fee?

We have about 4 months remaining on our service contract with Cox for Internet, phone, and TV but can no longer tolerate the horrific service and treatment by Cox San Diego. I see ATT is covering the cancelation fee in other segments. Will ATT cover our cancelation fee if we want to switch immediate

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how do I see detailed numbers I've called or texted during a billing cycle?

How do I see a detailed record of the numbers I've called or texted in a billing cycle?

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BAN Invoice

We cancelled our services with AT&T in July of this year, but we keep getting BAN invoice every month. Nobody on the phone in custmer service after 3 long phone calls can help me. We should not be getting bills fro AT&T any longer. Please help!

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Unclaimed Property

I ran my name on public data’s website, under the unclaimed property heading. It came back with a sum of $5000. It listed at&t Svc’s inc, as the holder of these funds, and gave a transaction date of Sep 30, 2008. With the address they provided, (that I lived at), on that date, I can only guess that

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Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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Trying to get final bill for business long distance account

Hey Team, I've been working on getting a business account with ATT Long Distance fully closed out and to receive a final bill since June of this year (2023), with no luck to-date. Could someone on your team please help out? I'm out of ideas and time. Thanks in advance! Yousef

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BAN invoice account

I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been

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AT&T Unclaimed Property

I am looking from someone at AT&T that can assist with an unclaimed property matter. I have not been able to contact anyone using the information (phn numbers, email) found in the various websites. Can someone please assist with this? Thank you

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Who to contact when AT&T account executive is unresponsive?

We have an unresponsive AT&T account executive. How do we get the support we need to cancel and change service? Thanks.

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Business line cancellation

I cancelled an ISDN line on January 12, 2024. I got a cancellation confirmation number from the representative. But I am still getting invoices for the account more than three months later.  I've tried every 800 number I've been given and spoked to probably 12 or 13 CSRs, but they either can't

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Need to view bills

I do not have a billing tab as part of my Business Center page, how can I get that?

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I need a copy of our newest invoices

I have tried through Internet Explorer, Chrome and Firefox from my work computer, home computer and phone.The interactions all end in error.

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How Can I get or find a 'Direct Channel'?

We are working through an Aggregator which is working through another layer of service at AT&T.It is slowing response time to issues and complicating billing. We are also paying extra to have this arrangement.How can I locate a 'Direct Channel'?We had been dealing directly with AT&T and our

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AT&T CA POTS copper phone service - contract rate renewal - bill increased 600% - Phones Disconnected- Cant get ahold of account manager

Hi I have been unable to renew my business POTS copper phone line service contract discount rates, that our company has had for over 40 years running. This past year around june 2023 our account rep was unavailable and unwilling to provide a contract renewal to our company. The bill increased 600% a

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Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

Question

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C

Accepted Solution

Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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