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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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Transfer of Billing Responsibility

Learn how to initiate a transfer of billing responsibility for a wireless number from one AT&T account owner to another OR learn how to accept a transfer. You can start the transfer online, and the future account owner can accept billing responsibility online.   Are you INITIATING a Tran

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account numbers

How can find out what phone numbers are attached to Sub Account numbers? Please advidsr. 

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billing

I need the street address for the ATT billing office in Carol Stream IL.  I need to send a payment next day delivery Fed Ex and need a street address  thanks

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ACC Circuits Information Access

Hi!We have recently been exchanging our older and slower AT&T circuits for newer, faster ones. The new circuits are under the ACC Brand - which, is an AT&T Brand.Now I can't see my circuits under my AT&T Business Portal.  Where can I see this information? Thank you

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WHO IS MY ACCOUNT REP

Incredibly frustrating!! We've had a business wireless account for 14 years and account reps keep disappearing. No forwarding, no notice, no "HI I am your new account rep". Called Premiere suppoer and they cannot hep. How do I find out our current account representative??????

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Restoring Cancelled Service, thanks to Negligent Rep

Long story short, my fiancé bought me a new Series 9 watch to replace my series 5. I chatted in with AT&T and was disconnected because of timing out, 3 different times. I tried calling in, the hold was an hour +.I finally chatted in tonight, let the rep know I needed a watch removed on our plan

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Escalation for credit/refund request

We've been working on a credit/refund request for nearly two years now. The request is for multiple unused, unrequested SIM cards that were activated and shipped AT&T and resulted in several thousand dollars in charges. The error went unnoticed for several months due to our inability to access o

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No billing widget

Greetings!Please excuse me if this has been answered before. I don't see a way to search for previously asked questions.And please excuse me if I seem snippy. I'm very frustrated right now.For some reason, I have a business account and I'd like to pay my bill. I gather there's supposed to be a billi

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At&t won't let me cancel Internet

I've cancelled my business Internet twice now and it still shows as an active account on the at&t app. I was told on the first call to cancel that I would receive an email on where to return my equipment but have received no such email. After that call to cancel, my account that was in good stan

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WhatsApp/WahtsApp Business account registration problems

I am writing to express a concern regarding an issue I am facing with my recently purchased AT&T business number. I have been unable to register a WhatsApp/WhatsApp Business account with this number. After spending several hours attempting to register and conducting research, it has become evide

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Los Angeles Design Engineering Department Contact Information

Hello, I work for a development company and we are currently building 10 new single-family homes in Paramount, California, 90723. The vacant land where these homes are being built had no utilities on-site. We require landline phone lines for the project to ensure that the new homeowners have access

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Need Assistance Completing Registration

Hi, I need help completing my registration to get logged into the AT&T Business Center and I cannot get any assistance from anyone I have spoken to at the AT&T Customer Service Line. I called the eBiz phone number also and after waiting on hold for almost 2 hours, I got a message stating tha

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Bundled Accounts

Why are my business accounts not bundled? I recently upgraded to the new fiber lines for my businesses internet and phone service, when they first proposed me the offer i was told i could bundle my mobile phones and tablet bill all in with the fiber for a bill that would be cheaper than paying 3 sep

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Horrible customer service

I contacted AT&T Business to see why I had a $255.95 payment auto-deducted on May 30th. I cancelled my auto-pay on April the 10th so I could pay the bill when I actually get paid. I called and cancelled my account on April 27th at the same time that I got an return label for my hotspot device. T

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Need help cancel

Can anyone help me cancel business service? on hold all day...nothing

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Trending Accepted Solutions

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Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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