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Business relocation to area not served by AT&T - need to disconnect DSL service
Hi Folks, I need to disconnect our business dsl service, as we are relocating to the east coast and can't simply move our service (unfortunately). Could someone from your team assist? I haven't been able to reach the right CSR by phone so far - and I've tried. Thanks in advance for your help!
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Need a business account manager
I need a business account manager for a POTS line issue we are having for ordering a specific number. Having lots of trouble speaking with small biz reps on the 800 line to provide no help at all. I was supposed to have it installed yesterday, but today I called and they said they cannot process the
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Bill increased 280% no additional services (moved from Home Forum)
Our monthly phone bill for 4 lines increased from $491 in March 2023 to $1,377 in April 2023 (280%) with no changes in service level or equipment installed. ATT refuses to explain how they could justify greatly increasing our bill with no additional service provided. What recourse do we have for rec
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direct deposit
I am looking for a property manager that can help me get set up in direct deposits. In the past I was issued a monthly credit card to run for payment but that is no longer available.
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HOW TO CONTACT AT&T FOR DAMAGE
How do we contact AT&T for damage your contracted cable installers do to the easements of our yards.
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Vested Pension under the old Southwestern Bell Co.
I was employed with Southwestern Bell from 9/1979 to 1/1987. I worked in the benefit department. I applied for retirement benefit on 1/2020. The representative that took my information stated that he could not calculate my retirement benefit amount. He did not have any problem with the amount of yea
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Teleport Communications and AT&T
I am trying to port away a fax number from AT&T. AT&T keeps rejecting the request and says they are not the carrier. I pay AT&T every month for the fax line. They are saying it's owned by Teleport Communications Group. I looked them up and AT&T acquired TCG 21 years ago. What do I need to do to
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BLC MTM RATE INCREASE APRIL and MAY
Hello, Accounting reached out to me in regard to increased rates. I see there are two lines for BLC MTM Rate increase. One for 130 and one for 150. I see other people asking about this as well. What is this about? And will we see another one for June and July? I assume not but, would like an answer
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Ported POTs to another Service
Hello, A couple years ago we ported the POTs to another service. However, we are still be charged for it then we got charged for out being of contract and then the contract even got renewed. Please help!
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Fraud Alert
ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.
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BAN invoice account
I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been
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need to disconnect from AT&T
I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months. I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.
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Business Wireline (POTS) TOBR to another Business
I have a traditional business POTS line account that i need transferred from one commercial entity to a new one.
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How Can I find out who my Account Managers report to?
How Can I find out who my Account Managers report to?We have been having severe difficulties with billing through this past year. The Account Managers are refusing to state who they report to. We need to escalate our concerns. Please assist.
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Looking to confirm an order placed on ATT.com actually went through.
Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o
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galxy s4 fails to update to lollipop
Hello, I am trying to update my s4 to the newest available version. The download is successful and then the phone restarts and starts the install. It gets to about 28% and then restarts. When I unlock the phone after the restart is complete the software update says it was interrupted. I have ver
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Accepted Solution
Terminate a SONET Account
Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s
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Accepted Solution
Terminating a SONET Circuit
Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se
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Need help in finding our business direct Account Executive
I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have
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