Need to get in touch with a Sales Representative? Talk to a Business Expert HERE .
Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

4.7K

Ask a question

2023-In-The-Spotlight

(0)
No conversations found!
(3710)
N
Terrible Customer Service: Customer service hang ups, unresponsive emails, credit pending for months,

So I have an issue with a business plan, basically the contract for the business phone lines are at $50/line and my bill is a "reasonable" ~$400-700, at the end of every year when the contract rolls over it goes up to like $250/line and the bill goes up to $2600-3500/month. Usually every year I cal

Question

14

1

0

Switching from business account to personal account

My account has been created as a business acoount accidentally in a ATT store. Now I want to change it to personal account but customer servise is always failing to solve this problem form me. First of all, I do not have a employer. How is it possible to cretae a business account for an individual.

Question

23

1

0

Business Agreement

Will I still get charged from my AT&T business agreement contract if I deleted my account?

Question

13

1

0

Adding phone numbers to AT&T Microsoft Teams Cloud Voice

I tried to add the phone lines through the portal and I was not able to do it. I don’t know, and I cannot afford to order 4 numbers with he wrong code. Do we have any help from ATT who can walk us through this.? 

Question

26

1

0

Release of easement

I am combining two lots and can’t find how to get a release of easement or a contact.

Question

15

1

0

Billing

Our business is new to the Business Center website. Does anyone know how long it takes to get your bill loaded online? I have talked to 6 reps, 1 rep seemed promising but I haven't been able to reach her for about a week now. Just need the billing widget activated so I can pay online.  I have

Question

13

1

0

Account Rep Change

How do I request a new Account Representative? Our rep is completely unresponsive.  

Question

6

1

0

Fiber disconnect witout notice

My business fiber was shut off yesterday without notice. I have been on the phone, on chat, and sent e-mails to find out what the blast is going on.  I have been bounced around, put on hold, cut off and still after over 4 hours don't know what is going on.  Does anyone have an ombudsman n

Question

17

4

0

Business land line problem

I received a letter to renew my contract rates for ATT POTS landline service by Aug 19 2023. I was not able to get through on phone number or website listed on letter. On August 17, I contacted plans and service dept and informed them I wanted to renew current rates. Representative informed me that

Question

21

1

0

Fraud Alert

ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.

Question

10

0

0

Be the first to reply

(379)
Business line cancellation

I cancelled an ISDN line on January 12, 2024. I got a cancellation confirmation number from the representative. But I am still getting invoices for the account more than three months later.  I've tried every 800 number I've been given and spoked to probably 12 or 13 CSRs, but they either can't

Question

6

0

0

Need to view bills

I do not have a billing tab as part of my Business Center page, how can I get that?

Question

5

0

0

I need a copy of our newest invoices

I have tried through Internet Explorer, Chrome and Firefox from my work computer, home computer and phone.The interactions all end in error.

Question

5

0

0

How Can I get or find a 'Direct Channel'?

We are working through an Aggregator which is working through another layer of service at AT&T.It is slowing response time to issues and complicating billing. We are also paying extra to have this arrangement.How can I locate a 'Direct Channel'?We had been dealing directly with AT&T and our

Question

9

0

0

AT&T CA POTS copper phone service - contract rate renewal - bill increased 600% - Phones Disconnected- Cant get ahold of account manager

Hi I have been unable to renew my business POTS copper phone line service contract discount rates, that our company has had for over 40 years running. This past year around june 2023 our account rep was unavailable and unwilling to provide a contract renewal to our company. The bill increased 600% a

Question

10

0

0

Trending Accepted Solutions

(54)

Accepted Solution

Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

Question

16

1

0

Accepted Solution

Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

Question

17

2

0

Accepted Solution

Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

Question

34

5

0

Accepted Solution

galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

Question

1.2K

3

0

Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

Question

16

2

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?