Transfer Billing
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Account & Billing Support
Discuss your business billing and general account questions.
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AT&T billing with autopay even after cancellation
Hello. I just recently discovered that my father (passed away last August) was still having funds taken out for AT&T UVerse all this time when it was supposed to be canceled a long time ago by him. I called and spoke with a customer service rep who told me they could only give credit for the las
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Detailed Club Billing invoice from previous month sent as email attachment
I am trying to access my Club Billing account online and obtain a prior bill from early April (to download). How do I go about doing this?
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Website will not store credit card
I'm on a premier account and it won't let me pay online. I enter a credit card and it immediately forgets it. Any ideas?
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Transfer billing responsibility
What are the steps and contact number to transfer billing responsibility of a business account to anothe business?
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Authorized account personal left the Company.
Hello, the authorized person on our business account left the company many years ago, at this point we need to make changes to our account but no one remembers or knows the name of the Authorized person. We contacted AT&T and they told us to submit an LOA for the account at a local Corporate sto
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Accepted Solution
Terminate a SONET Account
Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s
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Billing Accounts - Identify Use for Circuits
Hello, I have 5 circuits that are being billed to our company.I have some phone numbers associated with them - they either provide dead air, fast busy or busy when dialed. I spoke to Engineers at the Circuit Team and they state that the circuits do not appear to be AT&T Manager Assets (Thi
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Business Real Estate Contact Info
I am the new property manager at a development in Burbank, CA that hosts an AT&T cell site on the roof. We need to know how we can get in touch with someone in the event of an emergency or access issue.
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BLC MTM RATE INCREASE
I have a charge on my bill with a date of 6/13/23 with the description: "BLC MTM RATE INCREASE APRIL" for $130 and a second charge dated 6/27/23 with the description, "BLC MTM RATE INCREASE MAY" for $150. I have no idea what these charges relate to and how I can decrease our bill for the CEO and Pre
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Fraud Alert
ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.
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BAN invoice account
I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been
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need to disconnect from AT&T
I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months. I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.
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Business Wireline (POTS) TOBR to another Business
I have a traditional business POTS line account that i need transferred from one commercial entity to a new one.
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How Can I find out who my Account Managers report to?
How Can I find out who my Account Managers report to?We have been having severe difficulties with billing through this past year. The Account Managers are refusing to state who they report to. We need to escalate our concerns. Please assist.
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Looking to confirm an order placed on ATT.com actually went through.
Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o
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galxy s4 fails to update to lollipop
Hello, I am trying to update my s4 to the newest available version. The download is successful and then the phone restarts and starts the install. It gets to about 28% and then restarts. When I unlock the phone after the restart is complete the software update says it was interrupted. I have ver
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Terminate a SONET Account
Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s
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Accepted Solution
Terminating a SONET Circuit
Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se
Question
64
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Accepted Solution
Need help in finding our business direct Account Executive
I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have
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