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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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2023-In-The-Spotlight

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Renew BLC

I am unable to get help on renewing my business rate. My current phone bill has gone up to over $600.00. I gt transferred and cross sold on other services and then transferred to another dept. and then lost the connection. Can someone please help?

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BLC MTM Rate Increase

There is BLC MTM Rate increase on att bills. What's this charge is for?

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How do I add account in the portal for AT & T so that we can pull invoice copies for payment

How do I add an account for all users at Wells Fargo to be able to view.

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ATT Phone for Business Advanced Customer Service Issues

What phone # do I need to call to speak with someone in upper management regarding the AT&T Phone for Business Advanced product we were sold that can't be installed? We've been waiting 12 months for installation of the equipment, and each time the tech comes out there is another issue.  Th

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Customer support

I have tried to resolve an issue for months and keep getting different information from customer service on the phone. Someone please help me with this issue.

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Can someone contact me that has the ability to FIX my business account PLEASE? I have 3 additional lines on my account I never authorized.

I am about to just cancel everything and switch to another carrier, because so far it seems to me that customer support in general could **** up a bowling ball. Every time I contact them I regret it, then I am worse off than before the call.  This is just like my 1st marriage - it was great fo

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Transferring lines from personal to business account

Is there a way to transfer all of our lines to a business account?

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Can ANYONE actually do anything anymore?

I have spent hours and hours calling the "business support" dept. The first few times I thought my problem would be fixed just as the rep told me it would be, but nothing ever gets done. The 3rd or 4th time I called in the rep was using every high pressure tactic she could think of to sell me some

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Unrecognized Charge on my account - BLC MTM RATE INCREASE

On my most recent invoice, I have two charges that I have never seen before. One is for $195 and called BLC MTM RATE INCREASE APRIL and the other one is for $165 and called BLC MTM RATE INCREASE MAY. This account is for an office alarm telephone line, analog. Is there a rate increase that happened r

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We couldn't complete your order because of a technical glitch.

Placed order twice. Both times I received this error. Drove to the store and they said they couldn’t help me because I have a business account. Went back home and called the number they provided. Have been on hold for over an hour because they “are experiencing a high volume of calls”. I am half a d

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Fraud Alert

ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.

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BAN invoice account

I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been

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need to disconnect from AT&T

I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months.   I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.

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Business Wireline (POTS) TOBR to another Business

I have a traditional business POTS line account that i need transferred from one commercial entity to a new one.

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How Can I find out who my Account Managers report to?

How Can I find out who my Account Managers report to?We have been having severe difficulties with billing through this past year. The Account Managers are refusing to state who they report to. We need to escalate our concerns. Please assist.

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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Terminating a SONET Circuit

Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se

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Accepted Solution

Need help in finding our business direct Account Executive

I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have

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