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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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2023-In-The-Spotlight

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I am in home health care and I need to set up a business account small right now

I'm looking for new activation for DirecTV a internet a voicemail private line security system the works because it's at someone's home where I work home health care small business

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Outstanding Charges

Hi, I have received outstanding charges bill but not itemised billing for which I need a copy of. Account No. ( Edited as per community guidelines) Account Name. Quotient Biodiagnostics Inc Amount. 2,449.66

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Office@Hand Account Billing and Payment

I am not finding an option to pay my bill online with my Office@hand account for my business phones. When I log into my account I can only see 1 month's invoice.  When I try to see a previous month that needs to be paid I receive an error that there was an issue displaying the list of invoices

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AT&T REFUSES TO CANCEL OUR BUSINESS ACCOUNT

I called several weeks ago to cancel our business phone and internet account and was given a confirmation number. Every time I call to follow up on the cancellation, your reps tell me that there is a pending order to cancel the account, but the account never gets canceled! We disconnected all the eq

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Terrible Customer Service: Customer service hang ups, unresponsive emails, credit pending for months,

So I have an issue with a business plan, basically the contract for the business phone lines are at $50/line and my bill is a "reasonable" ~$400-700, at the end of every year when the contract rolls over it goes up to like $250/line and the bill goes up to $2600-3500/month. Usually every year I cal

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Switching from business account to personal account

My account has been created as a business acoount accidentally in a ATT store. Now I want to change it to personal account but customer servise is always failing to solve this problem form me. First of all, I do not have a employer. How is it possible to cretae a business account for an individual.

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Business Agreement

Will I still get charged from my AT&T business agreement contract if I deleted my account?

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Adding phone numbers to AT&T Microsoft Teams Cloud Voice

I tried to add the phone lines through the portal and I was not able to do it. I don’t know, and I cannot afford to order 4 numbers with he wrong code. Do we have any help from ATT who can walk us through this.? 

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Release of easement

I am combining two lots and can’t find how to get a release of easement or a contact.

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Billing

Our business is new to the Business Center website. Does anyone know how long it takes to get your bill loaded online? I have talked to 6 reps, 1 rep seemed promising but I haven't been able to reach her for about a week now. Just need the billing widget activated so I can pay online.  I have

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Price Increase on Unlimited Your Way Plan 1.0

AT&T raised the price by $5 per line on the Unlimited Your Way Plan 1.0 and old Unlimited Business Plans on April 1st 2024. Where can I find this information on this online? AT&T must have this information for business customers to read about the changes and to take action.

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Serious problem

I'm having a problem while creating WhatsApp business account saying you need the official WhatsApp to open this account, so please I need to get it fixed

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CANCEL SERVICE HELP

I had ATT service for my business for less than 30 days, with no contract (a month to month service). I returned equipment and have been trying to disconnect services since 3/19/24 without success. I have placed many calls and emails and have yet to receive a resolution. I have currently been on pho

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Old personal phone records

I need to retrieve my old phone records from southwestern bell back in 2005. Are you able to help with this request?

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Billing help for a business account

We recently switched our internet provider to ATT, had a firewall installed and signed up for Office@Hand. After a few months we received a notice that we were delinquent in our bill which we had never received and after lengthy waits on the telephone, we were able to speak with a representative who

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Trending Accepted Solutions

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Accepted Solution

Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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Accepted Solution

Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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Accepted Solution

Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Accepted Solution

galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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