Need to get in touch with a Sales Representative? Talk to a Business Expert HERE .
AT&T Premier

AT&T Premier

One-stop, customizable portal for business mobility customers.

1.5K

Ask a question

2023-In-The-Spotlight

(1)

Pinned

We'd love your AT&T Premier feedback!

Join us! If you’re a frequent user of AT&T Premier, we’d love your feedback.  Register today to participate in user testing, focus groups, surveys and more.  Your ideas can help fuel the future of these online tools.  Most research projects take less than 30 minutes of your time.

Announcements

84

2

0

(1307)
What’s “FAN PIN”?

I’m attempting to login into premier but I’m being asked to provide a FAN PIN. I’ve never set up a FAN PIN. How do I obtain this information?

Question

35.3K

45

0

Unable to change one user's caller ID!!

We have one Premier user who still shows the former phone number owner's name when he places a call. We made all the user changes recommended by support within the Premier Business page but that has not worked. Can anyone guide us on WHY the old owner's name would still be showing?

Question

112

4

0

Accepted Solution

FAN and FAN PIN

We recently setup an account for our business with AT&T but never received the email with our FAN or the FAN PIN for the account. Customer service is unable to send the email and when we try to change the FAN PIN through chat, it requires the account number. Is there an easier way to resolve thi

Question

392

12

0

How to get the FAN PIN

I am trying to sign in through ATT permium apps and while doing so its asking for the FAN Pin ? So please help me to get the FAN PIN number

Question

2K

8

New Account Administrator - Last one no longer with company

Help!  We cannot access our business wireless account on-line.  The last 2 people are still on our account and they are no longer with the company. How do I update this information and reset the log-in?  I have an authorization letter from the letter from the Principal to make these changes, but do

Question

804

8

0

Retreating my number

Someone stole my identity and cancel my number I haven't been able to login my emails and any accounts because my number and emails is connected to it my number was cancelled Feb 3 and I'm finally getting help by locating my number that y'all have it

Question

20

0

0

Administrator Rights

I had a whole list of problems with our business account and it was escalated to the Office of the President. There is still one issue remaining and it is my ability to log into our account on line to view our bills which are on autopay. I was assigned administrator rights but I keep getting an erro

Question

27

0

0

FAN PIN RETRIEVAL

We have an account login for our business [email scrubbed] As of 11JAN2024, we are receiving NEW WIRELESS BROADBAND 25 service from AT&T This new service seems to be working as advertised. This replaces an associated legacy Internet 18 DSL service that we're trying to turn off. Here's the pr

Question

54

0

0

remove from account

How do I a get a user removed from a managed services account? They no longer work for the company but his email address is still being used when sending out ticket info.  

Question

28

0

0

reset FAN Pin

How do I reset our FAN PIN?  I'm setting up a new account and don't remember ever setting this up.

Question

62

0

0

Be the first to reply

(279)
Mobile Device Network Event Notifications

We are looking for a way to receive enterprise mobile network device event notifications. ...same as daily usage reports... except real-time, maybe posted to a webhook. For example.... All business device send/receive text -> fires a real-time event notification to a webhook; All busine

Question

12

0

0

Buisness Premier account suspended for their mistake

I have had a AT&T Business Premier account since 2008. Average monthly bill of $1,400.00 then suddenly get a bill for $8,365.00. I spent 6-1/2 hours on the phone yesterday with 14 different people and still have no phone service. Account was suspended due to them billing me $8,365.00 in early ca

Question

17

0

Unable to modify Premier account plans

Hi, i have been using and modifying my account for last 4 years without any issue. However now it asks for BAN PIN which noone is able to explain where to get from. I have talked to lot of agents on chat and phone and they also dont know.

Question

10

0

0

Login failed

Login

Question

10

0

0

Login failed

Login

Question

10

0

0

Trending Accepted Solutions

(27)

Accepted Solution

Login failed<>

Login

Question

44

4

Accepted Solution

FAN and FAN PIN

We recently setup an account for our business with AT&T but never received the email with our FAN or the FAN PIN for the account. Customer service is unable to send the email and when we try to change the FAN PIN through chat, it requires the account number. Is there an easier way to resolve thi

Question

392

12

0

Accepted Solution

Premier Online Account Management FAQs

Common questions and answers that have been asked with in this Business Community board.     Q-The status of my order is "Attention." What does this mean?   A- If the status of your order is "Attention," it means that some information in your order was incorrect or we need additional information fro

Question

17.1K

11

0

Accepted Solution

Ip Unblock Request: Urgent: Request to unblock our email server IP

I write to request you to please unblock our email server IP: 149.72.116.1. We've emailed abuse_rbl@abuse-att.net as well. As per our email service provider, the IP has been blocked causing emails sent to our users bounce back. We provide training services to businesses and

Question

267

6

0

Accepted Solution

Unable to change the rate plan in premier account

I'm unable to change the rate plan in my premier account portal. My number has been provisioned with incorrect rate plan due the technical issue of iPhone 14 reported on 02nd Nov 2022. Now I have AT&T Business Unlimited Performance - 1 Line - $110.00. this is not the one I have selected when

Question

112

2

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?