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AT&T Premier

AT&T Premier

One-stop, customizable portal for business mobility customers.

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acp program on my business account

I have a business account with 3 lines on it but am wanting to know if it would be cheaper if I switched to a personal account I got signed up and approved for the acp program but can't put it in on a business account

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Switch my Businesses account to a personal account

Me & my wife have a account wit AT&T. We were told that setting up a business account would be cheaper than setting up a personal account. But it’s not!! At the beginning we were told that her bill would only be $70 a month wit auto pay but when we got the first bill it was like $150. Now sh

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Fan Pin

I just purchased a phone on May 27th. I did all of this in store, the associate I worked with was extremely helpful, but I dont believe we created an account for me especially since I chose to pay my bill through auto pay, I wanted to check my account but It does not show up through my email, and it

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SIM-less activation of iPhone using EID in Premiere

Hi everyone, My question is specific to SIM-less activation of iPhone using EID in Premiere ; to be super clear, this is different process than scanning a QR eSIM with the phone camera and activating a line that way. In my use case we enter the iPhone's EID and IMEI2 into Premiere to activate a lin

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Change a user's outgoing caller ID on premier

I've waded through the forums and there isn't anyplace, specifically, to change the caller ID listing on the premier site.

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Registering my Premier account

I merged several different accounts into one Business Account. Since the merge I have been unsuccessful at registering it online. I have been on the phone with Advanced Digital Support as well as many other departments. No one has been able to help. My thoughts are that the email I use is linked to

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Ip Unblock Request

Hello team, Greetings of the day. We are sending mails to Att. subscribers who have subscribed to our website. But our mails are getting block from Att. I request you to please remove our ips and unblock them I have mentioned the ip series below along with the error I am getting please check

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Cancel business service

Hello, I need to cancel my business service and am getting very frustrated.  Everytime I get on the phone with somebody, they give me the run around and then transfer me to somebody else and the same thing happens.  I've been transferred now about 10 times without getting anywhere.  I do not have th

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Order cancelled for no reason

I had 4 ATT coupons. I used them to place 4 orders.*** *** *** After 2 days of placing the order, all the orders were cancelled:Hi SHRINKHALA, We couldn't confirm your identity with the information you gave us, so we had to cancel your order. Don't worry. If there was a hold on your card, we'll rele

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Trying to get access to AT&T Premier

Hi, I am unable to log in to AT&T Premier. I have a FAN and an FAN PIN but they do not seem to be working. When I called in, support could not assist me. How can I get some assistance? 

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Caller id help

Hello, on my premier account there seems to be no way to change my outgoing caller id, it shows company name, need to change to my own name etc…tried calling support constantly getting disconnected by them…can anyone help?

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Cancel or move my lines to personal account

I enrolled in Citigroup's business plan but now I don't work there anymore. But my phone is locked and I can't get my number to my personal account. I called AT&T customer services so many times but they gave me different stories and also ask me to contact the authorized person. I don't work the

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Add User with Access to Support

I've been trying to add a person who can access support for our different devices. I added them to the Premier online account. They can now control everything in the account but cannot get support. I then used the portal to make them a "Company administrator". I enabled all permissions but, still

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Retreating my number

Someone stole my identity and cancel my number I haven't been able to login my emails and any accounts because my number and emails is connected to it my number was cancelled Feb 3 and I'm finally getting help by locating my number that y'all have it

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Administrator Rights

I had a whole list of problems with our business account and it was escalated to the Office of the President. There is still one issue remaining and it is my ability to log into our account on line to view our bills which are on autopay. I was assigned administrator rights but I keep getting an erro

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Trending Accepted Solutions

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Accepted Solution

FAN and FAN PIN

We recently setup an account for our business with AT&T but never received the email with our FAN or the FAN PIN for the account. Customer service is unable to send the email and when we try to change the FAN PIN through chat, it requires the account number. Is there an easier way to resolve thi

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Accepted Solution

Premier Online Account Management FAQs

Common questions and answers that have been asked with in this Business Community board.     Q-The status of my order is "Attention." What does this mean?   A- If the status of your order is "Attention," it means that some information in your order was incorrect or we need additional information fro

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Accepted Solution

Ip Unblock Request: Urgent: Request to unblock our email server IP

I write to request you to please unblock our email server IP: 149.72.116.1. We've emailed abuse_rbl@abuse-att.net as well. As per our email service provider, the IP has been blocked causing emails sent to our users bounce back. We provide training services to businesses and

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Unable to change the rate plan in premier account

I'm unable to change the rate plan in my premier account portal. My number has been provisioned with incorrect rate plan due the technical issue of iPhone 14 reported on 02nd Nov 2022. Now I have AT&T Business Unlimited Performance - 1 Line - $110.00. this is not the one I have selected when

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Order help - Returned New IPhone 12 through Return shipping Label provided and waiting for it to reflect on my account to order IPhone 14

Hi, Our company is a member of ATT Premier. I was pay my bills through ATT Premier site. My lines are due for device upgrade every 2 years. I ordered an IPhone 12 in last week of august, 2022 upgrading the line for another 2 years. When IPhone 14 pro max got released next, it looked worth upgrad

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