Need to get in touch with a Sales Representative? Talk to a Business Expert HERE .
AT&T Premier

AT&T Premier

One-stop, customizable portal for business mobility customers.

1.5K

Ask a question

2023-In-The-Spotlight

(1)

Pinned

We'd love your AT&T Premier feedback!

Join us! If you’re a frequent user of AT&T Premier, we’d love your feedback.  Register today to participate in user testing, focus groups, surveys and more.  Your ideas can help fuel the future of these online tools.  Most research projects take less than 30 minutes of your time.

Announcements

79

2

0

(1305)
Cannot Place an order through the Premier Website

I cannot place an order through the Premier website. Every time I try to order an upgrade, after a few steps it pops up technical difficulties and then redirects me back to home page to start over.  But, it continues to do the same thing.  Then I have to call and speak to customer service

Question

59

3

0

I'm activating a new pre paid phone

I get to the last part, it says activating phone, that it could take a few minutes, but never gets past that point

Question

25

1

0

Premier Website Orders - Circle (Edited per community guidelines) between Premier & myATT

When I try to upgrade or purchase from the premier website, everything looks find. Then I get an email shortly after stating there is more action requrired.  When I call the number, I am told I need to accept the terms and conditions at att/tc.  When I try to locate my order it cannot fin

Question

46

1

0

unable to login to premier account anymore, Keeps redirecting to corporate administrative tool page

unable to login to premier account, Keeps redirecting to corporate administrative tool page. I can't manage our account anymore, this is a huge problem. Please help

Question

120

2

0

Closing AT&T business account

Hi, Moving to Verizon from AT&T. The two phone lines transferred. The other two lines, one for an Apple Watch and one for an iPad, we want to close and close the whole account. This was a business plan and we are getting the fun around about a FAN number. A temporary number cannot be sent as the

Question

105

1

0

Cancellation of LInes

I would like to cancel lines, however there is no option on Premier. Please advise.  Respectfully, KW

Question

59

1

0

Accepted Solution

Ip Unblock Request: Urgent: Request to unblock our email server IP

I write to request you to please unblock our email server IP: 149.72.116.1. We've emailed abuse_rbl@abuse-att.net as well. As per our email service provider, the IP has been blocked causing emails sent to our users bounce back. We provide training services to businesses and

Question

257

6

0

simultaneous ring

We have simultaneous ring set up from our business land line to 3 cell phones. If one of those cell phones is turned off, the entire system shuts down and even the land line cannot be answered.  Is there a way to set it up so that even if there is an issue with one of the cell phones, that the

Question

89

0

0

Accepted Solution

Unable to change the rate plan in premier account

I'm unable to change the rate plan in my premier account portal. My number has been provisioned with incorrect rate plan due the technical issue of iPhone 14 reported on 02nd Nov 2022. Now I have AT&T Business Unlimited Performance - 1 Line - $110.00. this is not the one I have selected when

Question

108

2

0

Service planner needed for damaged service

We are electrical contractor repairing 400amp service at apartment building damaged by a moving truck. ATT INFRASTRUCTURE also damaged need service planner to advise.  Thank you

Question

27

1

0

Be the first to reply

(277)
Unable to modify Premier account plans

Hi, i have been using and modifying my account for last 4 years without any issue. However now it asks for BAN PIN which noone is able to explain where to get from. I have talked to lot of agents on chat and phone and they also dont know.

Question

6

0

0

Login failed

Login

Question

6

0

0

Login failed

Login

Question

9

0

0

Login failed

Login

Question

7

0

0

Login failed

Login

Question

6

0

0

Trending Accepted Solutions

(27)

Accepted Solution

Login failed<>

Login

Question

28

4

Accepted Solution

FAN and FAN PIN

We recently setup an account for our business with AT&T but never received the email with our FAN or the FAN PIN for the account. Customer service is unable to send the email and when we try to change the FAN PIN through chat, it requires the account number. Is there an easier way to resolve thi

Question

370

12

0

Accepted Solution

Premier Online Account Management FAQs

Common questions and answers that have been asked with in this Business Community board.     Q-The status of my order is "Attention." What does this mean?   A- If the status of your order is "Attention," it means that some information in your order was incorrect or we need additional information fro

Question

17.1K

11

0

Accepted Solution

Ip Unblock Request: Urgent: Request to unblock our email server IP

I write to request you to please unblock our email server IP: 149.72.116.1. We've emailed abuse_rbl@abuse-att.net as well. As per our email service provider, the IP has been blocked causing emails sent to our users bounce back. We provide training services to businesses and

Question

257

6

0

Accepted Solution

Unable to change the rate plan in premier account

I'm unable to change the rate plan in my premier account portal. My number has been provisioned with incorrect rate plan due the technical issue of iPhone 14 reported on 02nd Nov 2022. Now I have AT&T Business Unlimited Performance - 1 Line - $110.00. this is not the one I have selected when

Question

108

2

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?