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AT&T Premier

AT&T Premier

One-stop, customizable portal for business mobility customers.

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Premier

New business wireless customer here. Our order was placed last week, phones came a few days ago. I have our FAN pin and account number. It’s not allowing me to register for the Premier site. I talked to customer service, she couldn’t figure it out and rudely told me it wouldn’t be available until af

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Order help - Returned New IPhone 12 through Return shipping Label provided and waiting for it to reflect on my account to order IPhone 14

Hi, Our company is a member of ATT Premier. I was pay my bills through ATT Premier site. My lines are due for device upgrade every 2 years. I ordered an IPhone 12 in last week of august, 2022 upgrading the line for another 2 years. When IPhone 14 pro max got released next, it looked worth upgrad

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Internal Server Error

I was set up as a Company Administrator and received two emails: one with a temporary password and the other with a link to log into the Premier website. I logged in with the temporary password and went through the account setup process without any trouble (entered my profile info, changed my passw

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ATT Premier Account Access

Our company is a member of ATT Premier. I'm trying to get access to our Premier account so we can make some changes/upgrades with several of our users. I'm unable to access our account. I have our foundation account number but not the pin it's asking for. Where do I go for help with this? Thank you.

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FAN Pin

New business account and trying to get autopay setup. I know it has been asked 100 times but can someone help me get the FAN PIN please?  The number given by the rep does not work.

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Ticket Status Not Working

I am trying to check the status of a ticket. When I enter my ticket number and pin, the little wheel turns like it is doing something and it goes right back to the page where you select check ticket status.

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Upload my license, where?

Good evening: I am a small business owner who is moving 4 lines from T-Mobile to AT&T, I placed the order with honestly a great deal of difficulty because there isn't much in the way of instructions, I digress; the problem came when at the end of the order a box popped up stating I needed to

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Premier customer support: extremely long wait times

I ordered a phone online which shipped on time and got to the fedex facility close to my home. I called the fedex facility to arrange a pickup and the rep said that my phone was already sent back to AT&T because the address was incorrect (inefficiency #1). I have called them four times and just toda

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Premier log in website just redirects back to login

EVERYTIME I log into premier on my cell safari I enter log in credentials and get the code successfully then it takes me right back to log in

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Please help ed a PTR set up for my fixed IP

I purchased a block of 5 fixed IP addresses from AT&T. I need 1 of those adresses set up with a PTR record for my DNS. How do I proceed with this?

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Unable to modify Premier account plans

Hi, i have been using and modifying my account for last 4 years without any issue. However now it asks for BAN PIN which noone is able to explain where to get from. I have talked to lot of agents on chat and phone and they also dont know.

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Trending Accepted Solutions

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FAN and FAN PIN

We recently setup an account for our business with AT&T but never received the email with our FAN or the FAN PIN for the account. Customer service is unable to send the email and when we try to change the FAN PIN through chat, it requires the account number. Is there an easier way to resolve thi

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Premier Online Account Management FAQs

Common questions and answers that have been asked with in this Business Community board.     Q-The status of my order is "Attention." What does this mean?   A- If the status of your order is "Attention," it means that some information in your order was incorrect or we need additional information fro

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Ip Unblock Request: Urgent: Request to unblock our email server IP

I write to request you to please unblock our email server IP: 149.72.116.1. We've emailed abuse_rbl@abuse-att.net as well. As per our email service provider, the IP has been blocked causing emails sent to our users bounce back. We provide training services to businesses and

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Unable to change the rate plan in premier account

I'm unable to change the rate plan in my premier account portal. My number has been provisioned with incorrect rate plan due the technical issue of iPhone 14 reported on 02nd Nov 2022. Now I have AT&T Business Unlimited Performance - 1 Line - $110.00. this is not the one I have selected when

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