Billing

I sent my phone back to AT&T as they requested when I got my new iPhone and their third party service they use to collect the devices swapped out my pristine iPhone 12 Pro with some broken phone I've never seen before and mailed it back. I spent several hours on the phone with AT&T and said

On Sept 29th my wife and I brought our old IPhone 13 to the AT&T store in Linwood plaza in Fort Lee. We thought they had to be returned there for the trade in of our new iPhone 15. We were told they had to be mailed in. We are on survalence camera at the store packing, sealing and labeling the

FirstNet is a total scam- and what a slap in the face to first responders! I was told I could switch from my regular ATT account and sign up for first net, get a “free” Apple Watch plus a 4th line and have my payments be slightly less than what I was paying for two lines. I kept asking the manger if

I signed up with firstnet after being hounded at the AT&T store. I went in to add an iPad for my son but they promised that my bill would be much less so I signed up. After my first bill I knew I made a big mistake in signing up. It literally doubled so now I had two bills one with AT&T and

AT&T is scamming the first responders. WATCH OUT! DO NOT FALL IN THIS TRAP! Even AT&T's customer service people told me that this is a scam because the retail store just wants to sell you stuff. DON'T BUY INTO THIER LIES! When we switched to FirstNet, the retail store told us the watch is

I was scammed by First Net. I was talked into getting an additional phone I didn’t need and two free Apple Watches. I was told by Jamie Udin (manager) that my payment would be lower each month. It has almost tripled and when I called ATT they really couldn’t help. They said to put in a complaint and

I am experiencing the SAME issue. I went to an AT&T store in the mall to purchase a charger. A representative asked me if I would like to lower my monthly bill by joining First Net. He takes my information and says my jobs fits the "category" for first responder....so I was approved (I thought)

I just found out I had additional users on my account I don't even know!!! Plus the fraudulent charges. And not one person from First Net even bothered to help me. I had to contact a store!! How are there additional users anyway? Now I understand why no one gave me access to my own account!! Police

For 4 years couldn’t access first net account. On 9/16/23 still can’t access account. I swear once this contract is up I’ll take my business elsewhere. Att cares about money not first responders

Almost a year now I been having signal issues. At home, work, and the travel to and from between the two. I have called numerous times about the matter and all they do is note it down. A few gave only $20 credit. $20 off service I can barely use 30% if the time if I am lucky. I have been having to h