Billing

I joined first net about 3-4 months ago and ever since I joined I had problems. First they weren’t excepting my police id and badge, then spent HOURS in the store either doing that or fighting about my bills that were between 300-800$ yes that’s right and I am on my own plan. Every month I had to fi

I have been a first net customer for four months, and every month my bill has been different that what was said in the store. Was told I would get a free apple watch and have been charged every month. Bill twice as much as I was told in the store. Every time i call they can't find my account. Then t

I was told that I would get the free apple watch if I switched to first net- I did and am being billed 25 dollars/ month for it. Initially the store manager was crediting my account and then he left the store so I was basically told Well, Sorry! Can't help you. I've been with ATT for about 20 years

I recently switched from verizon to firstnet hearing they take care of first responders. What a mistake that was when I initially signed up they told me I would receive a $200 gift card for switching to there service. I then signed up for a promotion for the samsung 9 where they told me I would only

So this Lisa S continues to say she can help and merely gives us a cust serv number!!! So we changed back to VERIZON and couldn’t be happier than to be away from this circus.

AT&T aka FIRSTNET scanned me out of over $1000 which includes lying about a free apple watch…..unauthorized charges and uninformed activation  fees. I have called FirstNetl  6X this weekend and asked to speak to a supervisor and have gotten….”they are not available”.  I

​​​So this is going to be a long one just be patient please…. ​​Please take five and read and respond if you have any pointers because I can't spend 5 hours on the phone every month trying to resolve this.​ ​​​Last November/December I made one of the greatest mistakes of my life- I joined AT&T

I recently switched from an ATT plan to a FirstNet plan. When I was in the store the rep explained that I would get my unlimited phone line for $65. Included in that price was a cellular watch and cellular ipad. I did not need either. The rep explained they're "Free" and continued to grab a watch an

I was totally scammed by an AT&T store representative, I have been an AT&T customer for over 15 years, purchased several phones over the years and have 5 lines on my account. I went into an AT&T store located in Ala Moana Mall Honolulu Hawaii, I went in over a year ago to buy my son a ne

I was totally scammed by an AT&T store representative, I have been an AT&T customer for over 15 years, purchased several phones over the years and have 5 lines on my account. I went into an AT&T store located in Ala Moana Mall Honolulu Hawaii, I went in over a year ago to buy my son a ne