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Business Features & Services

Business Features & Services

Discuss features, rate plans, messaging, e-mail setup and more.

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setting ringtones on a htc inspire

My htc inspire will only play the default ringtone. it will not play the tones that i have set in my contacts. when people call it only plays the default. it will not play the tone i have set for them. why is this??

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Phone Number Availability

I am looking to retrieve a mobile phone number that I lost recently. Is it still possible to request a specific number for residential/personal phone numbers? I desperately need this number back as soon as possible.

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dose anyone know AT&T Samsung Knox reseller ID

im having nothing but problems trying to gert it. i keep getting transfered around and no one seems to know it and i got transfered to samsung and they said the best persion to talk to was a AT&T Sales Manager what we do not have i setup my info on dmp.att.com

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Employee compliment

I would like to submit a wireless employee compliment to Juan [scrubbed]. How can I submit without waiting for the survey?

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Can we get a voicemail notification on our business landline phone?

Is there a way to get a stutter tone or other notification on our business landline phone when we have a new message?

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Business Account VS Personal Account

I recently visited an AT&T store, due to my phone crashing, the sales rep asked if I would like to trade my personal account to a business account because I am a small business owner with employees who are self contracted. I told her I would think about it and discuss again at a later date. Can anyo

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SIM Card Error

Common SIM Card Errors usually mean:   The device failed to register on the network. Service is not provisioned or was deactivated. There is no SIM card in the device or the device is unable to detect the SIM card. You may be outside the AT&T coverage area into another carrier coverage area where w

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Phone line (forwarding) has been disconnected without my approval

Good morning. My phone number (edited per community guidelines) has been disconnected. I did not approve for it to be disconnected. I still have clients that call me on that number. I need to have that phone number connected to my current primary line of (edited per community guidelines).

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Horrible customer service!

Please please please. AT&T's trouble reporting, status updating and general customer service is horrid!!!!   1. I am done speaking with people I can't understand! If AT&T needs to outsource to some foreign company, then at least find one whose operators are intelligble! For the love of all that is g

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Business Contract Renewal: Help!

Hi There,We've been trying to renew our contract, which has now expired, but with CV-19 it's been very difficult to get through to a representative to help us renew. Our company has been a long-term AT&T customer but our rate just jumped 3x for land line without warning or explaination. (With multip

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FCO stating my business address on my document does not match the address on the account

I had received an email from the FCO stating the business address on my document does not match the address on the account, when in fact it does. I have compared my invoice document and the occupancy report and the addresses are the same. Can someone assist me with this matter. Thank You

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Change Caller ID on Business Lines to User Name

Hi, I would like to change the Caller ID on my lines from the company name to the user's name. My first call to 611 ended with me getting disconnected from the overseas call center before we could accomplish this. I see others have received help here with this in the past. Can someone please help

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International Travel and Plans

International Travel and Plans Enjoy the most global coverage of any U.S. wireless provider.* Make calls on 7 continents in more than 200 countries and on over 275 cruise ships. Access your wireless data using your smartphone, tablet, and other devices in more than 200 countries, with 4G LTE ser

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What is AT&T Business Fiber?

AT&T Business Fiber is an excellent choice for businesses. As your business grows, you need the connectivity and speed that fiber offers in order to scale to support increasing amounts of data traffic. Fiber can help you: Connect with customers, business partners, suppliers, and employees witho

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Selecting Audio Device to use

I have both a Headet and a Headset Microphone installed on my Windows 7 Pro x64 system.  It appears to simply grab the first in the Audio device class, as displayd top down in Device Manager, with not means to select another device when multiple are present. As a user has no means of prioritizing ho

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E-mails being rejected by AT&T

Hello, We are a software company with software that many clients use. This software includes functionality for e-mailing customers, whether individually or through automated marketing campaigns (also via automated processes like purchase confirmations). We've received 3 reports in the past month fr

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Business Outgoing Caller ID

I have a business wireless account, and currently the outgoing caller ID for all callers defaults to the business name (even though I’ve updated each individual line through the online portal). I need the outgoing caller ID to be the name of each individual user, NOT the business name. How can I mak

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Can't Find Billing Widget

I (and another admin of our account) have collectively spent about 4 hours on the site, we've talked to numerous on-line reps and can't see our bill so we cannot pay it. Any help would be appreciated. I hate to have to attend a training class just to pay our stupid bill.

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How to remove a "feature"

I'm trying to remove the feature "BUSGLOBAL TRVLR" from two phone lines, but the instructions keep sending me in a circle. How/where can I remove these unneeded features???

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New Development

Hello, I am reaching out in hopes of speaking to a local contact for a new development in Sevierville, TN. I will be happy to provide an address and details. 

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