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Official Solution

Remove a user from a group in AT&T Workforce Manager

One of our AT&T Workforce Manager users contacted me about messages they are receiving. It seems that the user is part of a group they should not be. Does anyone know where I need to go to remove a user from a group?

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Official Solution

Edit a module in AT&T Workforce Manager

A co-worker set up a new module in AT&T Workforce manager, but it seems they included the incorrect contact for it. Does anyone know how to update the module to the correct setting?

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Need contact for raising existing aerial lines

I am working on a new development in Combes, TX and need a contact for raising existing aerial lines that are too low.

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Official Solution

Edit a group in AT&T Workforce Manager

When we created our project team in the AT&T Workforce Manager account, we included some geofences that we shouldn’t have. This is causing issues and I need to update the group to remove them. Does anyone know where I need to go to do so?

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Official Solution

Delete a module in AT&T Workforce Manager

Reviewing our AT&T Workforce Manager account, I realized we had created duplicate modules. Does anyone know how to get rid of a module?

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Sub Contractor

How can I get info to become a subcontractor for AT&T.

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Official Solution

Delete a group in AT&T Workforce Manager

We created some groups in AT&T Workforce Manager to coincide with our projects. However, these projects have recently concluded, and I am looking to delete the groups as they are no longer needed. Does anyone know where I need to go in the system?

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Create a sub-group in AT&T Workforce Manager

I am looking to set up a group of users in AT&T Workforce Manager, but I am not want to create a new one. Does anyone know where I need to go to do so?

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Improper driving

An AT&T driver was going North on Mopac Highway, driving in the left lane. There was 75 meters in front of him, and didn't move to the left. Texas Law, (Chapter 545, Sec. 545.061) states the left lane is for passing on a 3 lane road. the driver held up the flow of traffic. The lane can to togeth

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Official Solution

Create a module in AT&T Workforce Manager

A portion of our work needs to produce specific information. I heard I could create a custom module in the AT&T Workforce Manager account. Does anyone know where I need to go to do so?

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Easement Vacation Certificate- Second Message Attempt

Second time I'm trying to get help here! Please respond to your message chats AT&T! Hi. We are working on consolidating some lots in Lago Vista, Texas. The city needs us to provide certifications from AT&T that you have no objections to the easement vacation. There currently are not utilitie

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Difficulty closing ATT Business Account

This is for Shad- I found the direct message and left the information you requested. Appreciate any assistance Thanks

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Pinned

Transfer of Billing Responsibility

Learn how to initiate a transfer of billing responsibility for a wireless number from one AT&T account owner to another OR learn how to accept a transfer. You can start the transfer online, and the future account owner can accept billing responsibility online.   Are you INITIATING a Tran

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Difficulty closing AT&T account

Hi, Moving to Verizon from AT&T. The two phone lines transferred. The other two lines, one for an Apple Watch and one for an iPad, we want to close and close the whole account. This was a business plan and we are getting the run around about a Fan pin. Customer service wanted to send a temporary

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GXFhelp

Hi Shad, I can’t locate the direct message inbox to respond to you.

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Using Box Edit in Box from AT&T

I’m looking to update a few of the files I own in our Box from AT&T account. Does anyone know of an easy way to do that?

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Official Solution

Create a user in AT&T Global Smart Messaging Suite

I became an administrator for our AT&T Global Smart Messaging Suite account. We hired a few more team members, and I need to add them to the system. How do I do that?

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Invite a user to an AT&T Office@Hand meeting with a link

I want to include one of our vendors on a call I created via AT&T Office@Hand. How can I have them join if they’re not system users?

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Official Solution

Run a User report in AT&T Workforce Manager

I’m new to AT&T Workforce Manager and need to see which of my users have accessed restricted areas. Is there a way to easily do that in the system?

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Accepted Solution

Office@Hand Upgrade to Paid Account

We got a new OAH account that was set up as a trial that expires tomorrow. It is called a POC or Proof OF Concept account. I didn't know this until I got an e-mail last night. I mean I signed a contract, agreed to pricing and ordered phones, so it seemed normal. I have been on the phone all day

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