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Official Solution

Access the web portal in the AT&T Workforce Manager for iPhone application

I was looking through the AT&T Workforce Manager application on my iPhone and noticed an option for Web Portal. Does anyone know what that’s for?

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Official Solution

Accept a job in the AT&T Workforce Manager for Android application

We started using AT&T Workforce Manager to receive our work orders. However, I’m using the app on my Android phone, and I’m not sure where to go to get the job info. Does anyone know what I need to do to see that?

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Official Solution

Create a client in AT&T Workforce Manager

I’m new to AT&T Workforce Manager and looking to add a new customer to the system. Does anyone know how to do that?

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Official Solution

Delete an alert in AT&T Workforce Manager

When we created some of our AT&T Workforce Manager alerts a few were included for a location that was being built out. The work has since completed, and I would like to remove the alert from the system. Does anyone know where I need to go to do so?

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Official Solution

Edit an Alert in AT&T Workforce Manager

A few of my AT&T Workforce Manager users advised me they are receiving messages they feel shouldn’t be. After investigating, I realized it was a notification that should go to their supervisor. Does anyone know where I can go to change this setting?

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Create an Alert in AT&T Workforce Manager

I was talking with one of my colleagues, and they mentioned that AT&T Workforce Manager could be configured so that it notifies when users enter restricted areas. Where can I go to set that up?

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Delete a Geofence in AT&T Workforce Manager

I was asked to perform a quarterly check of our systems to ensure they are current. I noticed that some of the Geofences we configured in our AT&T Workforce Manager account are outdated or otherwise unnecessary. Does anyone know how I can delete them?

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Edit a Geofence in AT&T Workforce Manager

Reviewing our AT&T Workforce Manager account, I noticed that one of our remote locations is marked incorrectly in the system. I’m not sure where I need to go to update that. Does anyone know how I can make changes to this setting?

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Official Solution

Edit an AT&T Workforce Manager geofence type

I’m reviewing the information we entered into our AT&T Workforce Manager account and noticed that one of the Geofence types was created with the wrong color convention. Does anyone know where I need to go to update those settings?

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Delete a Geofence type in AT&T Workforce Manager

When configuring our AT&T Workforce Manager account, our administrator configured some different types for the geofences feature. Unfortunately, we no longer need these extras, and I need to remove them from the system. Does anyone know where I need to go to remove them?

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Easement Details

We are the civil engineers for a development project at 715 North Czech Hall Rd in Yukon, OK. The parcel we are working on contains an easement granted to AT&T which states that "no structure shall be erected or permitted on said strip." I am wondering what the definition of 'structure' is i

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Will-Serve and Utility Map Request

We are the civil engineers on a proposed bank development at 5939 Sunbury Road in Westerville, Ohio. We are looking to obtain any information AT&T may have concerning the existing utilities in the area, including utility atlases and as-built plans. We are also trying to obtain a will-serve lette

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AT&T Deploys Flying Cell on Wings (COW) After Hurricane Michael

Hovering 200 feet above Mexico Beach, Florida, our flying COW provided connectivity to customers and first responders over a 3 square-mile area. Click Here to learn more.

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AT&T's First Official Deployment of Cell On Wings In Puerto Rico

In Puerto Rico, AT&T has deployed a helicopter Flying COW (Cell on Wings) for the first time ever. As we work to permanently restore our network, this experimental technology is providing data, voice, and text services to customers while hovering up to 400 feet above the ground. Click Here to le

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Watch AT&T's Cell on Wings (COW) in Action

A flying COW is basically a cell tower in the sky. COW, in the way we use it here is “Cell on Wings”. Click Here to learn more about this product.

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Add zones in bulk in AT&T Fleet Management for Enterprise/Government

We added a new worksite, and I was asked to add it to our AT&T Fleet Management for Enterprise/Government account. In the past, we created a series of zones to mark the worksites, entire points, and restricted areas. Does anyone know if I can add all of these at once?

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Add Work Hours to AT&T Fleet Management for Enterprise/Government

I’m new to AT&T Fleet Management for Enterprise/Government and must add some hours to our account. Does anyone know where I need to go to do so?

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Add vehicles in bulk to AT&T Fleet Management for Enterprise/Government

Our company purchased new fleet vehicles, and I was asked to add them to our AT&T Fleet Management for Enterprise/Government account. Does anyone know if I can add them all at once?

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Add a maintenance history reminder in AT&T Fleet Management for Enterprise/Government

I have performed some maintenance on one of our trailers and was told I need to update the maintenance information in the AT&T Fleet Management for Enterprise/Government account. Does anyone know where I need to go to do so?

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Add a Work Holiday in AT&T Fleet Management for Enterprise/Government

I must add some company holidays to our AT&T Fleet Management for Enterprise/Government account. Does anyone know where I need to go to add them?

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