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Major issue with Fiber Upgrades for 40 unit complexe.

At our 4-plex complex the fiber upgrade has created many new issues that need to be carefully delt with. The orginal installation of the pedestals were all flush ground boxes now they are above ground and some are in a heavy equipment drive paths and need to be returned to a flush mount so we can dr

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Official Solution

Delete a scheduled User Report in AT&T Workforce Manager

When we set up our AT&T Workforce Manager account, I created some reports that are sent to my users weekly. A few of those teams have since completed their projects, and I want to remove the reports. How do I disable the reports?

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Utility Coordination for a project in Clearlake, CA

We are designing a project for the City of Clearlake, CA, and I need to get the contact information for the contact to coordinate with in that area. Can you please provide the name, address, phone number and email address of your contact.  

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Business direct lines on VOIP Potential spam? How to correct?

We have a VOIP provider and our main business number's caller ID is correct on caller ID however, all of our direct lines show up as Spam Risk. The VOIP provider stated I need to contact ATT to correct this.  I tried 3 numbers and over 2 hours on hold.  I need to find out how to get our D

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Edit a scheduled Timekeeping report in AT&T Workforce Manager

When I set up one of my monthly reports in AT&T Workforce Manager, I accidentally sent the report to all our users instead of my team. How can I update this setting?

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Issue with a truck driver

An AT&T’s truck driver with license plate 143031 in IL left his truck parked blocking our garage. We looked everywhere for him but he was no where to be found. We were forced to take an expensive Uber as we were in a rush for an emergency. This is unacceptable who do file a complaint with?

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Run a User report in AT&T Workforce Manager

I’m new to AT&T Workforce Manager and need to see which of my users have accessed restricted areas. Is there a way to easily do that in the system?

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Edit an AT&T Workforce Manager user’s entry

One of my AT&T Workforce Manager users told me that they had computer issues this morning and could not log in to clock in this morning. I need to update the time in the system, but I need to figure out where to go. Does anyone know how to update hours?

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Repeated Outages, "No-Line", AT&T Small Business Internet and Digital Phone.

We are a small business which has been operating with AT&T business phone and internet since November 2021. In the last two months we have been experiencing repeated outages with our services. They last a few minutes but in that time our phone line and internet will all be disabled. Our busine

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Business Ip-Flex Fiber service for Phones and Internet are down, HELP!

Greetings to the group. I work for a nursing home and last Thursday (Jan. 12, 23) our Ip-Flex Fiber system went down and has not started working again. We have submitted a ticket through Express Ticketing in order to notify AT&T of the issue and it has made it to Tier 6 tech support on the stil

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Easement Details

We are the civil engineers for a development project at 715 North Czech Hall Rd in Yukon, OK. The parcel we are working on contains an easement granted to AT&T which states that "no structure shall be erected or permitted on said strip." I am wondering what the definition of 'structure' is i

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Will-Serve and Utility Map Request

We are the civil engineers on a proposed bank development at 5939 Sunbury Road in Westerville, Ohio. We are looking to obtain any information AT&T may have concerning the existing utilities in the area, including utility atlases and as-built plans. We are also trying to obtain a will-serve lette

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AT&T Deploys Flying Cell on Wings (COW) After Hurricane Michael

Hovering 200 feet above Mexico Beach, Florida, our flying COW provided connectivity to customers and first responders over a 3 square-mile area. Click Here to learn more.

Announcements

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AT&T's First Official Deployment of Cell On Wings In Puerto Rico

In Puerto Rico, AT&T has deployed a helicopter Flying COW (Cell on Wings) for the first time ever. As we work to permanently restore our network, this experimental technology is providing data, voice, and text services to customers while hovering up to 400 feet above the ground. Click Here to le

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Watch AT&T's Cell on Wings (COW) in Action

A flying COW is basically a cell tower in the sky. COW, in the way we use it here is “Cell on Wings”. Click Here to learn more about this product.

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Add zones in bulk in AT&T Fleet Management for Enterprise/Government

We added a new worksite, and I was asked to add it to our AT&T Fleet Management for Enterprise/Government account. In the past, we created a series of zones to mark the worksites, entire points, and restricted areas. Does anyone know if I can add all of these at once?

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Add Work Hours to AT&T Fleet Management for Enterprise/Government

I’m new to AT&T Fleet Management for Enterprise/Government and must add some hours to our account. Does anyone know where I need to go to do so?

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Add vehicles in bulk to AT&T Fleet Management for Enterprise/Government

Our company purchased new fleet vehicles, and I was asked to add them to our AT&T Fleet Management for Enterprise/Government account. Does anyone know if I can add them all at once?

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Add a maintenance history reminder in AT&T Fleet Management for Enterprise/Government

I have performed some maintenance on one of our trailers and was told I need to update the maintenance information in the AT&T Fleet Management for Enterprise/Government account. Does anyone know where I need to go to do so?

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Add a Work Holiday in AT&T Fleet Management for Enterprise/Government

I must add some company holidays to our AT&T Fleet Management for Enterprise/Government account. Does anyone know where I need to go to add them?

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