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FirstNet and Family

FirstNet and Family

Find answers to your FirstNet and Family questions.

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How do I sign up for family discounts?

With FirstNet and Family, first responder families can sign up for exclusive savings with AT&T. Learn more at https://www.firstnet.com/firstnetandfamily, or visit an AT&T retail store. 

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Firstnet HORRIBLY INCOMPETENT Customer service DO NOT get

​​Today was the last straw with firstnet... I was convinced by an ATT store to switch been a first responder full-time since 1997 and an att wireless customer since the Cingular days in 1995...  We were promised a seamless switch and I was promised an 800 dollar trade in on my S8 active. 

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What is FirstNet and Family?

FirstNet and Family gives public safety the mission-critical network of FirstNet and your family the world-class connectivity of AT&T to keep your worlds connected. First responders and healthcare professionals get the mission-critical wireless network and prioritized connectivity of FirstNet a

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I’m back again!

Come fix my yard from your contractors damage

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I NEED YOUR FORUM REP TO CONTACT

I thought we had this resolved. Contact me immediately. 469-230-0167. The people representing your company left 2x 20 foot long by 1 foot deep tire tracks in my yard after they threatened my mom.  I told you I was gonna rip up those (Edited per community guidelines)ing wires if we didn’t resol

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How to Pay Your AT&T Office @Hand Bill?

Business Center is utilized to access your AT&T Office @Hand bill. You can login here More information here A quick video overview is here   Still need help? Ask us a question, an AT&T Business Social Media Manager is ready to assist you.

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Cellular on Wheels (COW) Requests

Our Network and Engineering Team would be happy to help you with options for your Cellular on Wheels request! Please keep in mind that there are some costs involved but if you have the budget and are interested in proceeding, please complete the COW Rental Questionnaire so we can assist you further.

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We'd love your AT&T Premier feedback!

Join us! If you’re a frequent user of AT&T Premier, we’d love your feedback.  Register today to participate in user testing, focus groups, surveys and more.  Your ideas can help fuel the future of these online tools.  Most research projects take less than 30 minutes of your time.

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Run a Folder and Files report in Box from AT&T

I’m looking to review the data stored in our Box from AT&T account. What is the easiest way to see an overview of the items in our account?

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AT&T Message Archiving Frequently Asked Questions

We started using AT&T Message Archiving, and I noticed that if I want to export messages, there are a bunch of file extensions that I don’t recognize. For example, does anyone know what NSF is?

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Start a meeting in AT&T Office@Hand

I started using AT&T Office@Hand and was asked to create a call. Does anyone know where I need to go to do so?

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Edit an AT&T Workforce Manager geofence type

I’m reviewing the information we entered into our AT&T Workforce Manager account and noticed that one of the Geofence types was created with the wrong color convention. Does anyone know where I need to go to update those settings?

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Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

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