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FirstNet and Family

FirstNet and Family

Find answers to your FirstNet and Family questions.

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2023-In-The-Spotlight

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How do I sign up for family discounts?

With FirstNet and Family, first responder families can sign up for exclusive savings with AT&T. Learn more at https://www.firstnet.com/firstnetandfamily, or visit an AT&T retail store. 

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What is FirstNet and Family?

FirstNet and Family gives public safety the mission-critical network of FirstNet and your family the world-class connectivity of AT&T to keep your worlds connected. First responders and healthcare professionals get the mission-critical wireless network and prioritized connectivity of FirstNet a

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Easement Vacation Certificate- Second Message Attempt

Second time I'm trying to get help here! Please respond to your message chats AT&T! Hi. We are working on consolidating some lots in Lago Vista, Texas. The city needs us to provide certifications from AT&T that you have no objections to the easement vacation. There currently are not utilitie

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Difficulty closing ATT Business Account

This is for Shad- I found the direct message and left the information you requested. Appreciate any assistance Thanks

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Pinned

Transfer of Billing Responsibility

Learn how to initiate a transfer of billing responsibility for a wireless number from one AT&T account owner to another OR learn how to accept a transfer. You can start the transfer online, and the future account owner can accept billing responsibility online.   Are you INITIATING a Tran

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Difficulty closing AT&T account

Hi, Moving to Verizon from AT&T. The two phone lines transferred. The other two lines, one for an Apple Watch and one for an iPad, we want to close and close the whole account. This was a business plan and we are getting the run around about a Fan pin. Customer service wanted to send a temporary

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GXFhelp

Hi Shad, I can’t locate the direct message inbox to respond to you.

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Using Box Edit in Box from AT&T

I’m looking to update a few of the files I own in our Box from AT&T account. Does anyone know of an easy way to do that?

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 • Business

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Official Solution

Create a user in AT&T Global Smart Messaging Suite

I became an administrator for our AT&T Global Smart Messaging Suite account. We hired a few more team members, and I need to add them to the system. How do I do that?

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 • Business

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Invite a user to an AT&T Office@Hand meeting with a link

I want to include one of our vendors on a call I created via AT&T Office@Hand. How can I have them join if they’re not system users?

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 • Business

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Run a User report in AT&T Workforce Manager

I’m new to AT&T Workforce Manager and need to see which of my users have accessed restricted areas. Is there a way to easily do that in the system?

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Accepted Solution

Office@Hand Upgrade to Paid Account

We got a new OAH account that was set up as a trial that expires tomorrow. It is called a POC or Proof OF Concept account. I didn't know this until I got an e-mail last night. I mean I signed a contract, agreed to pricing and ordered phones, so it seemed normal. I have been on the phone all day

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