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My website is getting blocked by ATT

Customers using ATT Internet are being blocked from using my company's website. We already checked, our SSL certificates are up to date and we have no malware in our sites. VirusTotal scans also show that the site is clean. How do we get our site unblocked? How can we prevent any false positives in

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AT&T A2P Blocking messages

Hello, we are a software company using Twilio to send messages to our customers and AT&T keeps blocking our messages. It would really help to have more reasons behind the blocked messages. Please let me know how I could get in contact with someone who can give us these additional details.Thanks

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ATT Office at Hand - User's Scheduled Reports

I have a user that has scheduled reports for the previous month's calls. She states that 2 new users are not showing up in that reporting.  I'm an admin, but I can't find how to see her scheduled reports.  Is there a way to see another user's reports?

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AT&T ISP is blocking my website

When I have people go to my website. AT&T is labeling it as dangerous and won't allow people to enter. I've completely cleaned my server and google labels the website as safe for browsing however this issue is still present. Who do I need to talk to for me to resolve this issue.

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My Client's website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. My client is a large, reputable e-comm site. We just changed their URL to better match their branding and now AT&T customers are getting a message the the site has malware and is being blocked. Please let me kn

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Legitimate URLs blocked

Hi, My legitimate apps published on the Google Play Store and Apple App Store have their URLs blocked by your security software. I'm in dire need of fixing this as I've lot a huge amount of my revenue due to this in the last 2 years. It has taken a few months to pin down the issue to AT&T's sec

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Official Solution

Submit feedback in AT&T Office@Hand via the mobile application

I saw in a previous post that AT&T Office@Hand allows you to submit feedback. It seemed like that post was about the desktop application, but I don’t have access to a desktop. Does anyone know if I can send the feedback from my phone, and if so, how do I do so?

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177

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Outgoing TCP requessts on port 25 are blocked

How can I get outgoing requests on port 25 to be unblocked for small business fiber internet? Additionally, how can I request a PTR/reverse DNS record to be added to one of my static IP addresses?

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My website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. We are a reputable e-comm site. AT&T customers are getting a message the the site has malware and is being blocked. Please let me know what the solution is to get our site whitelisted. Tha

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SMTP Blocked

I am trying to get a MFP to send email to MS365 and it appears to be getting blocked. Can someone at AT&T help?

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ATT Office at Hand - User's Scheduled Reports

I have a user that has scheduled reports for the previous month's calls. She states that 2 new users are not showing up in that reporting.  I'm an admin, but I can't find how to see her scheduled reports.  Is there a way to see another user's reports?

Question

9

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0

Legitimate URLs blocked

Hi, My legitimate apps published on the Google Play Store and Apple App Store have their URLs blocked by your security software. I'm in dire need of fixing this as I've lot a huge amount of my revenue due to this in the last 2 years. It has taken a few months to pin down the issue to AT&T's sec

Question

17

0

0

Outgoing TCP requessts on port 25 are blocked

How can I get outgoing requests on port 25 to be unblocked for small business fiber internet? Additionally, how can I request a PTR/reverse DNS record to be added to one of my static IP addresses?

Question

23

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My website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. We are a reputable e-comm site. AT&T customers are getting a message the the site has malware and is being blocked. Please let me know what the solution is to get our site whitelisted. Tha

Question

16

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SMTP Blocked

I am trying to get a MFP to send email to MS365 and it appears to be getting blocked. Can someone at AT&T help?

Question

14

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Trending Accepted Solutions

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Official Solution

Submit feedback in AT&T Office@Hand via the mobile application

I saw in a previous post that AT&T Office@Hand allows you to submit feedback. It seemed like that post was about the desktop application, but I don’t have access to a desktop. Does anyone know if I can send the feedback from my phone, and if so, how do I do so?

Question

177

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Official Solution

Learn about the user details in AT&T Office@Hand

I’m a new administrator and I’m looking for information on how to manage users in AT&T Office@Hand. Does anyone know where I can find information about doing so?

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Official Solution

Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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Official Solution

Configure the default audio and video device in the AT&T Office@Hand desktop application

I’m new to AT&T Office@Hand and I’m setting up my system. I want to make sure that my audio settings are correct. Does anyone know where I need to go in the system to check the settings?

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Official Solution

Using annotations in the AT&T Office@Hand desktop application

On one of our AT&T Office@Hand calls I noticed that one of the presenters was able to annotate while on the call. Does anyone know how do use this feature?

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