General App Support

I have called customer service no less than 5 times. I need to link Apple Business Manager to our AT&T Mobility account. The directions from Apple Support are as follows: If you purchased your devices from an Apple Authorized Reseller (which we did - AT&T no less), ask them for their re

Hi, I currently have a single hardwired business line to a rented office space.   I am looking at giving up the office space, and going mostly virtual (digital nomad, etc.).   Can I port my business hardline phone number to some sort of virtual number with AT&T?  Ideally, I c

My business website & app is being blocked for "malicious content" for ATT users. We've generated SSL certificates for ALL api and website domains, as well as added DMARC to our DNS. This was done based on what little has been posted about this issue in the forums.  The above fixes helpe

I remember seeing mention of an option that allows you to set up a recording to notify callers when they are being transferred to your AT&T Office@Hand line. Does anyone know where you need to go in the system to configure that?

Hello, Why is ATT blocking messages from our application to our internal registered users? These users have given us consent to receive messages. We DO NOT send sms to non users. Kindly advise. We use Twilio to send these SMS.

I’m looking to see what options I have for callers who are not on my contact list. A co-worker advised me that AT&T Office@Hand included an option that requests the callers to state their names when calling in. Does anyone know where I need to go to enable that?

I’m looking to set up a recording with my information so that when anyone calls me, they know who they are reaching. Does anyone know if AT&T Office@Hand allows you to do so?

When one of our user with an ATT business phones calls anyone, it comes up as Spam Risk even if they call other numbers on our ATT account. Please advise.

We are adding some new users to our AT&T Office@Hand account, and I would like to provide them with a reference for the basics of using the system. Does anyone know where I can point them?

My company's call center offers the option to text patients a link for self service. Our carrier has notified us that AT&T is rejecting these text messages as spam. Is it possible to white list a number for SMS? I reached out to register with Hiya but that only deals with Voice spam, not SMS.