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My business' website is being blocked by your security

Hello I was made aware that my business' website is currently being blocked as a security threat by At&t Active Armor Mobile Security. It is a legitimate website and i created through the Square app. What steps do I need to take for my website to be whitelisted?

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A2P messages getting blocked

Hello, Why is ATT blocking messages from our application to our internal registered users? These users have given us consent to receive messages. We DO NOT send sms to non users. Kindly advise. We use Twilio to send these SMS.

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Malware warning for business site for ATT customers

Hello! ATT visitors to our business website are getting the malware warning. Other visitors have no problem. We had a previous site on the URL that was attacked, and after trying everything, completely re-built the site and changed domain hosts last year. Only the ATT customers seem to have this iss

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not receiving all emails

I am not receiving all my emails and some emails are coming in delayed

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AT&T is flagging our AWS bucket as malware

Hello @ATTBusinessForums ! We have gotten reports that customers with AT&T that have Active Armor enabled are not able to access our AWS bucket because it's been flagged as malware. How do we go about resolving this issue? Thanks!

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ATT Land Purchase Inquiry

I am trying to contact a representative with the real estate/land department regarding a parcel of land in Davidson, NC 28036. Please advise.

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Official Solution

Learn about the user details in AT&T Office@Hand

I’m a new administrator and I’m looking for information on how to manage users in AT&T Office@Hand. Does anyone know where I can find information about doing so?

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Gmail Forwarding Verification

I am attempting to setup a forwarding address within my Google Workspace account to forward certain emails as text messages automatically when they are received. I have attempted to use both the mms and the txt addresses associated to my phone number. The verification email/text that Google sends to

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Whitelist SMS Numbers

My company offers the option to text clients for support and a link self service. Our carrier has notified us that AT&T is rejecting these text messages as spam. Is it possible to white list our number for SMS? I reached out to register with Hiya but that only deals with Voice spam, not SMS.

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Official Solution

Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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ATT Office at Hand - User's Scheduled Reports

I have a user that has scheduled reports for the previous month's calls. She states that 2 new users are not showing up in that reporting.  I'm an admin, but I can't find how to see her scheduled reports.  Is there a way to see another user's reports?

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Legitimate URLs blocked

Hi, My legitimate apps published on the Google Play Store and Apple App Store have their URLs blocked by your security software. I'm in dire need of fixing this as I've lot a huge amount of my revenue due to this in the last 2 years. It has taken a few months to pin down the issue to AT&T's sec

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Outgoing TCP requessts on port 25 are blocked

How can I get outgoing requests on port 25 to be unblocked for small business fiber internet? Additionally, how can I request a PTR/reverse DNS record to be added to one of my static IP addresses?

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My website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. We are a reputable e-comm site. AT&T customers are getting a message the the site has malware and is being blocked. Please let me know what the solution is to get our site whitelisted. Tha

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SMTP Blocked

I am trying to get a MFP to send email to MS365 and it appears to be getting blocked. Can someone at AT&T help?

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Trending Accepted Solutions

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Official Solution

Submit feedback in AT&T Office@Hand via the mobile application

I saw in a previous post that AT&T Office@Hand allows you to submit feedback. It seemed like that post was about the desktop application, but I don’t have access to a desktop. Does anyone know if I can send the feedback from my phone, and if so, how do I do so?

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Official Solution

Learn about the user details in AT&T Office@Hand

I’m a new administrator and I’m looking for information on how to manage users in AT&T Office@Hand. Does anyone know where I can find information about doing so?

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38

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Official Solution

Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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40

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Official Solution

Configure the default audio and video device in the AT&T Office@Hand desktop application

I’m new to AT&T Office@Hand and I’m setting up my system. I want to make sure that my audio settings are correct. Does anyone know where I need to go in the system to check the settings?

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Official Solution

Using annotations in the AT&T Office@Hand desktop application

On one of our AT&T Office@Hand calls I noticed that one of the presenters was able to annotate while on the call. Does anyone know how do use this feature?

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