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2023-In-The-Spotlight

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Official Solution

Start an instant meeting with your Personal meeting ID in AT&T Office@Hand

I was told to set up a personal meeting ID for my AT&T Office@Hand account so that my colleagues can use the same ID when I set up meetings. Does anyone know how I can use that ID to start a meeting?

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Official Solution

Allow meeting participants to join an AT&T Office@Hand meeting before the host

I created an AT&T Office@Hand conference before heading to a client location. I realized that I did not enable the setting to allow callers to join the conference before I do. Does anyone know if I can change that setting on my mobile device? If so, where do I go to make the changes?

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Phone lines do not ring

I switched to ATT on Nov 30th. Have made numerous calls and had a tech come out.  My 2 main phone lines will not receive incoming calls.  You can call out. There has been no resolution.  They go to VM after a few rings if you call in but the phone does not ring. I had Comcast previou

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Business Attendant

We are looking to add business attendant to our AT&T Business Account. We will need to set up a new phone number for our small business and then begin the process of setting up the call tree. Can't seem to find the right person to get ahold of.

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AT&T Substation - 60 West Ave., Wayne, PA 19087

Hello, I'd like to speak to somebody about AT&T's substation located at 60 West Ave, Wayne, PA 19087.  I had a direct message line opened for me, but then it closed.  Please ignore the "Category/Topic/Tags" notes that I submitted.  I chose something random because they

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Official Solution

Join a meeting as a participant in AT&T Office@Hand

I started using AT&T Office@Hand, and I’m looking for information on how to join a conference call from the desktop application. Does anyone know where I need to go?

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Business Attendant

Any advice on setting up Business Attendant? I am very computer literate so that should not be an issue. While trying to run a retail store, I have spoken with ATT support numerous times only to get transferred and dropped numerous times. I have had the service removed and added back twice. First I

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Official Solution

Using dynamic conferencing in AT&T Office@Hand

Earlier today, a college was able to add a few of us to a conference from their AT&T Office@Hand account. Does anyone know how to do so from the desktop software?

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Official Solution

Change the Call Recording settings in AT&T Office@Hand

I was added to our AT&T Office@Hand account as an administrator. My manager asked me to go in and double-check that we are recording our sales calls. Does anyone know where I need to go to check that?

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Business Website being blocked for Malicious / Phishing by Internet Security

Hello, we have been notified by users trying to navigate to our business website that it is being blocked specifically by AT&T Internet Secuirty, and while they can add it as an exception within the app, this is not a great look for our company and we would like to get this fixed ASAP. We have

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Outgoing TCP requessts on port 25 are blocked

How can I get outgoing requests on port 25 to be unblocked for small business fiber internet? Additionally, how can I request a PTR/reverse DNS record to be added to one of my static IP addresses?

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My website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. We are a reputable e-comm site. AT&T customers are getting a message the the site has malware and is being blocked. Please let me know what the solution is to get our site whitelisted. Tha

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SMTP Blocked

I am trying to get a MFP to send email to MS365 and it appears to be getting blocked. Can someone at AT&T help?

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My business' website is being blocked by your security

Hello I was made aware that my business' website is currently being blocked as a security threat by At&t Active Armor Mobile Security. It is a legitimate website and i created through the Square app. What steps do I need to take for my website to be whitelisted?

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not receiving all emails

I am not receiving all my emails and some emails are coming in delayed

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Trending Accepted Solutions

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Official Solution

Submit feedback in AT&T Office@Hand via the mobile application

I saw in a previous post that AT&T Office@Hand allows you to submit feedback. It seemed like that post was about the desktop application, but I don’t have access to a desktop. Does anyone know if I can send the feedback from my phone, and if so, how do I do so?

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Official Solution

Learn about the user details in AT&T Office@Hand

I’m a new administrator and I’m looking for information on how to manage users in AT&T Office@Hand. Does anyone know where I can find information about doing so?

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Official Solution

Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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Official Solution

Configure the default audio and video device in the AT&T Office@Hand desktop application

I’m new to AT&T Office@Hand and I’m setting up my system. I want to make sure that my audio settings are correct. Does anyone know where I need to go in the system to check the settings?

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Official Solution

Using annotations in the AT&T Office@Hand desktop application

On one of our AT&T Office@Hand calls I noticed that one of the presenters was able to annotate while on the call. Does anyone know how do use this feature?

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