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2023-In-The-Spotlight

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Our website of 20+ years has been falsely flagged as Phishing. How can I request an unblock of our website?

Hello, Is there a better way than trying to email the postmaster/abuse emails for trying to get a website that has been falsely flagged as phishing removed from the block list?

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Official Solution

Using the RingOut feature in AT&T Office@Hand

Does anyone know if I can make a call from my AT&T Office@Hand online account?

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Block calls in AT&T Office@Hand

Does anyone know If AT&T Office@Hand allows you to block unwanted calls? If it is an option, how do I enable it?

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Hoa contracts

I am trying to find out if contracts for community internet service have a 30 out clause

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Linking Business AT&T Account w/ Apple Business Manager

I have called customer service no less than 5 times. I need to link Apple Business Manager to our AT&T Mobility account. The directions from Apple Support are as follows: If you purchased your devices from an Apple Authorized Reseller (which we did - AT&T no less), ask them for their re

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Business phone line going virtual

Hi, I currently have a single hardwired business line to a rented office space.   I am looking at giving up the office space, and going mostly virtual (digital nomad, etc.).   Can I port my business hardline phone number to some sort of virtual number with AT&T?  Ideally, I c

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Business website blocked for Malicious Content

My business website & app is being blocked for "malicious content" for ATT users. We've generated SSL certificates for ALL api and website domains, as well as added DMARC to our DNS. This was done based on what little has been posted about this issue in the forums.  The above fixes helpe

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Set up the call greeting in AT&T Office@Hand

I remember seeing mention of an option that allows you to set up a recording to notify callers when they are being transferred to your AT&T Office@Hand line. Does anyone know where you need to go in the system to configure that?

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Set up call screening in AT&T Office@Hand

I’m looking to see what options I have for callers who are not on my contact list. A co-worker advised me that AT&T Office@Hand included an option that requests the callers to state their names when calling in. Does anyone know where I need to go to enable that?

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Set up a user greeting in AT&T Office@Hand

I’m looking to set up a recording with my information so that when anyone calls me, they know who they are reaching. Does anyone know if AT&T Office@Hand allows you to do so?

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Outgoing TCP requessts on port 25 are blocked

How can I get outgoing requests on port 25 to be unblocked for small business fiber internet? Additionally, how can I request a PTR/reverse DNS record to be added to one of my static IP addresses?

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My website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. We are a reputable e-comm site. AT&T customers are getting a message the the site has malware and is being blocked. Please let me know what the solution is to get our site whitelisted. Tha

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SMTP Blocked

I am trying to get a MFP to send email to MS365 and it appears to be getting blocked. Can someone at AT&T help?

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My business' website is being blocked by your security

Hello I was made aware that my business' website is currently being blocked as a security threat by At&t Active Armor Mobile Security. It is a legitimate website and i created through the Square app. What steps do I need to take for my website to be whitelisted?

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not receiving all emails

I am not receiving all my emails and some emails are coming in delayed

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Official Solution

Submit feedback in AT&T Office@Hand via the mobile application

I saw in a previous post that AT&T Office@Hand allows you to submit feedback. It seemed like that post was about the desktop application, but I don’t have access to a desktop. Does anyone know if I can send the feedback from my phone, and if so, how do I do so?

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Learn about the user details in AT&T Office@Hand

I’m a new administrator and I’m looking for information on how to manage users in AT&T Office@Hand. Does anyone know where I can find information about doing so?

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Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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Configure the default audio and video device in the AT&T Office@Hand desktop application

I’m new to AT&T Office@Hand and I’m setting up my system. I want to make sure that my audio settings are correct. Does anyone know where I need to go in the system to check the settings?

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Using annotations in the AT&T Office@Hand desktop application

On one of our AT&T Office@Hand calls I noticed that one of the presenters was able to annotate while on the call. Does anyone know how do use this feature?

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