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Official Solution

Touch Tone Commands for AT&T Office@Hand conference calls

I host a weekly conference via our AT&T Office@Hand account and am having issues with some participants not muting their lines while we are on the call. Does anyone know if there is a way for me to mute all the lines on the call except for me? If so, how do I do that?

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At&t DEP Reseller ID

I am in the process of setting up with the Apple Deployment Program for our cellphones and ipads.  I need the Reseller ID for AT&T.  I saw another post in the At&t forum that listed a number but unsure if that is a standard number or customer specific.

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Official Solution

Invite Participants to an AT&T Office@Hand Conference Call

I’m trying to add some of our workers to an AT&T Office@Hand call. I’m mobile and wanted to see if I could send the invitation from the mobile application. If so, does anyone know where I can go to do that?

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Looking into AT&T

I was informed that not ALL customers have access to the Business portal - is that true ?  How often would I need to run a check on my system for Cyber threats I thought that was automatic. 

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Official Solution

Join an AT&T Office@Hand Conference call

I’m new to AT&T Office@Hand, and I’m not sure how to join a conference call. Does anyone have information on how to do so?

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Access to Route it!

Hello,I am the company telephone administrator.Could you assist in adding the Route it! link to my Business Center dashboard?Thank you.

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Official Solution

Attach a file from Box or Dropbox to your AT&T Office@Hand account

My company uses Box from AT&T to manage our files. However, when we started using AT&T Office@Hand I remember seeing information that we could fax files from one system to another. Does anyone know if this is possible?

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What is a MACD request?

What is the acronym stand for? Please respond with any other pertinent detail.

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Add a company phone number in AT&T Office@Hand

Our company has moved, and as such we changed our phone number. I need to update this in our AT&T Office@Hand account. I’m traveling and can only use my Android phone to access our account. Does anyone know where I need to go to make those changes?

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I need to link my account with Apple Business Manager

I have called customer service and our retail store at least a dozen time. I talked with our business rep. and no one has a single clue what I'm talking about or tell me they can't help. I need to link Apple Business Manager to our AT&T account. Someone from customer service even told me that th

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ATT Office at Hand - User's Scheduled Reports

I have a user that has scheduled reports for the previous month's calls. She states that 2 new users are not showing up in that reporting.  I'm an admin, but I can't find how to see her scheduled reports.  Is there a way to see another user's reports?

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Legitimate URLs blocked

Hi, My legitimate apps published on the Google Play Store and Apple App Store have their URLs blocked by your security software. I'm in dire need of fixing this as I've lot a huge amount of my revenue due to this in the last 2 years. It has taken a few months to pin down the issue to AT&T's sec

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Outgoing TCP requessts on port 25 are blocked

How can I get outgoing requests on port 25 to be unblocked for small business fiber internet? Additionally, how can I request a PTR/reverse DNS record to be added to one of my static IP addresses?

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My website is being marked as malware and blocked

I'm having an issue that I'm seeing listed in several other tickets on this forum. We are a reputable e-comm site. AT&T customers are getting a message the the site has malware and is being blocked. Please let me know what the solution is to get our site whitelisted. Tha

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SMTP Blocked

I am trying to get a MFP to send email to MS365 and it appears to be getting blocked. Can someone at AT&T help?

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Official Solution

Submit feedback in AT&T Office@Hand via the mobile application

I saw in a previous post that AT&T Office@Hand allows you to submit feedback. It seemed like that post was about the desktop application, but I don’t have access to a desktop. Does anyone know if I can send the feedback from my phone, and if so, how do I do so?

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Official Solution

Learn about the user details in AT&T Office@Hand

I’m a new administrator and I’m looking for information on how to manage users in AT&T Office@Hand. Does anyone know where I can find information about doing so?

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Official Solution

Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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Official Solution

Configure the default audio and video device in the AT&T Office@Hand desktop application

I’m new to AT&T Office@Hand and I’m setting up my system. I want to make sure that my audio settings are correct. Does anyone know where I need to go in the system to check the settings?

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Official Solution

Using annotations in the AT&T Office@Hand desktop application

On one of our AT&T Office@Hand calls I noticed that one of the presenters was able to annotate while on the call. Does anyone know how do use this feature?

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