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General Questions

General Questions

Find answers to common FirstNet questions.

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Submitting a final plat for new development in Lovejoy, GA

How to submit a final plat for new development in Lovejoy, GA.

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Running into roadblocks left and right and need Fiber Installed at our New Construction House on Wadmalaw, SC

We live on Wadmalaw Island in South Carolina and I have a friend who lives on the island as well and they have AT&T internet and cable but it took them weeks upon weeks of going back and forth with AT&T to get someone to come out and run fiber cable lines.  Please help!!!   I

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2nd conversation about installing a utility pole being installed in my yard even though there isn't one there now

I started a conversation in November that was never resolved and is now closed. I answered all of your questions and then never heard back.  AT&T via Starr construction wants to put a Utility pole in my back yard.  There is no pole in my yard now.  It is in my neighbor's yard.&nb

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Easement Mapping Request

Hello, I am developing a parcel and the original plat for the parcel from 1971 shows a buried ATT cable crossing the parcel. I am wanting to know if this is an abandoned line, or otherwise be able to show the easement limits on the drawings.

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Will Serve Letters

I'm looking for Will Serve letters indicating that AT&T would be able to provide service to this address. The parcel address is 6870 Mimms Drive Nw Atlanta GA 30340. Please let me know if you need further information.

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unlock my iphone from carrier firstnet

I just bought an iPhone 12 from a man.But its carrier is in blacklist.Because it’s lost or stolen. How can I unlock it?

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W2

Hello hey I never received my W-2 form and I change my address can you send to my new address to have my W-2 form and I can call into HR department I forget my ID also I’m not currently working with the AT&T if you can send me my W-2 to my new address that will be a great my new address is 530 E

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Network lock

I just bought an iPhone 13pro from a man.But its carrier is in blacklist.Because it’s lost or stolen.Why?How can I unlock it?

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Fiber Optic cable relocation to accommodate proposed expansion of a commercial building.

I am designing an expansion for an existing commercial building in Wendell, NC. An existing fiber optic cable and associated easement traverse the site. I want to explore the options for relocation of this cable and easement.  I need contact information for the appropriate person wwithin the A

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Meadows of Longbranch in Midlothian, Texas

When will Meadows of Longbranch subdivision in Midlothian, Texas internet be upgraded to fiber? I heard in near future, is this true? Currently, we can only get AT&T 50...

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First Net and AT&T Reps are CROOKS

I am experiencing the SAME issue. I went to an AT&T store in the mall to purchase a charger. A representative asked me if I would like to lower my monthly bill by joining First Net. He takes my information and says my jobs fits the "category" for first responder....so I was approved (I thought)

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FirstNet Devices

FirstNet offers an extensive selection of devices and accessories Public safety users have access to an expansive catalog of LTE devices, ranging from purpose-built rugged units to the world’s most popular smart devices and tablets, complemented with a wide range of accessories

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Unlimited Your Way plans not showing up on Premier

Hello - I am having an issue with the Premier website not showing any of the latest Unlimited Your Way business plans. These plans do not show up when trying to change plans or activate new plans. I called customer care twice and they were able to change my lines to the latest unlimited plans. Howev

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Installing service in new construction subdivision

I work with a developer who is building a development in South Carolina. We want to request At&t to install service within this residential subdivision. Please let me know who to contact. 

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Utility Signatures

I have been waiting on a direct message response for 3 weeks now to get signatures on my civil drawings to get started on a project with the city of Houston. Why is it taking so long to get a response?

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Accepted Solution

Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

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Accepted Solution

Online Account Access

New customer and I cannot get a account setup online. It is asking me for a FAN PIN and says to call 611 if I need assistance with it. After waiting on hold for 30 minutes the rep says it would be more convenient to visit a store to get the FAN PIN updated. More convenient for the rep since she did

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Official Solution

Access the Blocked Content Over Time report in AccessMyLAN

I'm interested in how much content was blocked last month via our AccessMyLAN account. Does anyone know where I need to go in the system to see that information?

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Official Solution

Search for messages from a specific phone number in AT&T Message Archiving

I need to put together a report on one of my business contacts. As part of that, I need to provide information on the user's messages. Does anyone know if I can look up their history using their phone number in AT&T Message Archiving?

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