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General Questions

General Questions

Find answers to common FirstNet questions.

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2023-In-The-Spotlight

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Easement Mapping Request

Hello, I am developing a parcel and the original plat for the parcel from 1971 shows a buried ATT cable crossing the parcel. I am wanting to know if this is an abandoned line, or otherwise be able to show the easement limits on the drawings.

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Will Serve Letters

I'm looking for Will Serve letters indicating that AT&T would be able to provide service to this address. The parcel address is 6870 Mimms Drive Nw Atlanta GA 30340. Please let me know if you need further information.

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unlock my iphone from carrier firstnet

I just bought an iPhone 12 from a man.But its carrier is in blacklist.Because it’s lost or stolen. How can I unlock it?

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W2

Hello hey I never received my W-2 form and I change my address can you send to my new address to have my W-2 form and I can call into HR department I forget my ID also I’m not currently working with the AT&T if you can send me my W-2 to my new address that will be a great my new address is 530 E

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Network lock

I just bought an iPhone 13pro from a man.But its carrier is in blacklist.Because it’s lost or stolen.Why?How can I unlock it?

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Fiber Optic cable relocation to accommodate proposed expansion of a commercial building.

I am designing an expansion for an existing commercial building in Wendell, NC. An existing fiber optic cable and associated easement traverse the site. I want to explore the options for relocation of this cable and easement.  I need contact information for the appropriate person wwithin the A

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Meadows of Longbranch in Midlothian, Texas

When will Meadows of Longbranch subdivision in Midlothian, Texas internet be upgraded to fiber? I heard in near future, is this true? Currently, we can only get AT&T 50...

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Need info how to apply or submit form for property easement in Torrance, CA

hi I need info how to apply or submit form for property easement in Torrance, CA since I need to build garage on my backyard Please help Thank you so much

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Get my W2

Hello.im trying to get my W2 from 2016 im not sure how to go about it ?

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How is FirstNet different from AT&T’s commercial and consumer network?

A. (Short) FirstNet is not a commercial network – it was designed and built “from the ground up” specifically for first responders and the extended public safety community: Groundbreaking technology delivering priority and preemption Coverage and capacity reaching over 99% of Americans Syste

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what is my fan pin?

I never received a fan pin! I am trying to look at my wireless bill but I can't because I do not have a fan pin

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Final bill

I am having trouble getting clarification on my final bill dated Dec 1, 2022. I transferred my service on Nov 22, 2022 to a different carrier but am still being charged for services/equipment that should have been paid off.  My current bill dated Dec 1, 2022 includes charges of what looks to b

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Business

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Pittsburg, CA Telephone and Internet Utility Availability Request

Good Morning, I am working on a proposed car wash development to be located in Pittsburg, CA. I am needing to confirm availability of telephone and internet services for the subject property.  Estimated construction start date is in July, 2023. 

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Business

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What is a smart factory and how do I get one?

​​​ ​ ​ ​​ ​ ​ ​​​ ​​​​​​Creating and running a smart factory requires smart decisions. We spoke to two AT&T Business experts -- Ande Hazard, VP of Manufacturing Solutions, and Clara Hustad, Assistant VP of Marketing -- and asked them what a smart factory looks like, the chall

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AT&T blocking our website???

We recently launched a website (vstream.com) and for some reason, some of our users are having problems logging in or even going into the website. Apparently they're all AT&T users which is why we think it may have something to do with AT&T itself (maybe the domain was blocked before we boug

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Business

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Trending Accepted Solutions

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Official Solution

Install Box Sync for Box from AT&T

I’m looking for an easier way to keep my Box from AT&T files current. Does anyone know if there is a way to have the files saved to our account automatically?

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Business

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Official Solution

Access the seat license information for AT&T Business Messaging

I’m starting my quarterly review of the systems we use. We use AT&T Business Messaging, and I want to see how many more users we can add to our account. Does anyone know if I have to call in to see that?

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Business

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Official Solution

Send conference call feedback in AT&T Office@Hand

I had some issues on a recent call hosted on AT&T Office@Hand, but I’m unsure how to let my co-workers know. Does anyone know how to let them know?

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Business

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Official Solution

Send an AccessMyLAN invitation to an Android device via SMS

We hired a new manager, and I want to add them to our AccessMyLAN account. Does anyone know how to get them started?

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Business

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Accepted Solution

Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

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Business

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