See how other first responders are using FirstNet. Click here to subscribe to the FirstNet Newsletter today!
Technical Issues & Support

Technical Issues & Support

Get support for all your FirstNet technical questions.

243

0

Ask a question

2023-In-The-Spotlight

(0)
No conversations found!
(129)
M
Apple Watch activated on Att, IPhone on Firstnet

So, interesting conundrum here, I own an iPhone 13 on FirstNet. I was offered a free Apple Watch SE. We are on a FirstNet and family plan. As irony would have it, somehow the watch got activated on ATT and synced to my iPhone on FirstNet. I didn’t know this was possible. Every time I try to get some

Question

23

0

0

How do I file a complaint with customer service

Had a horrible experience with customer service. I have currently been on the phone with customer service for 2 hours and 45 minutes and counting. The first person I talked to thought my issue was related to not having the new Black SIM card. I worked with him to install a new SIM card which took 1

Question

150

5

Traffic rated pull box for telephone needed to replace existing plastic pull box

I am widening my driveway. The area to receive new concrete has a non traffic rated plastic pull box with a lid marked "telephone". The existing pull box is approximately 21"x14". Would you provide a traffic rated pull box for this location?

Question

27

0

0

Fiber pull box being covered by driveway

We have a communications easement for AT&T fiber alongside the road to our plant, New construction warrants a driveway to be poured on top of a pull box that cannot be moved without a lot of work and an outage to our facility. Can the box be extended to the surface of the driveway and a new lid in

Question

100

2

0

Cellular network not working

Please help!! My phone can’t take or receive calls, and I can only send and review texts when I’m connected to wifi. I also can’t use cellular data to connect to the internet. The SOS symbol is displayed in the corner of my screen even though my phone isn’t in SOS mode. I have a lot of important cal

Question

24

0

0

receiver doesn't respond to remote

I have a receiver that doesn't respond to any remote. I can't log into any directv settings because I can't get into the menu options. Any ideas?

Question

47

2

0

What are the issues which come across the BellSouth login email?

Some of the basic issues, which come across the email services, and they need to be rectified: ● The email account can be created must be valid or it will create a problem. ● The password must be created in such a way, that it should be strong, and no one should not be easily breakable. ● The inbo

Question

32

0

0

email blocking issue

Hi AT & T, Good day! Our customer domain teac.com.hk can't send mail to sbcglobal.net almost two months. We sent many times to sbcglobal.net for checking, and we got the reply that there do not have any blocking of our SMTP server IPs(210.87.xxx.xx) However, it still get an error when our custom

Question

56

1

0

International Day Pass

My daughter is in Viet Nam and using International Day Pass. She can make phone calls and use Apple Messages (but not WhatsApp), but can't use Data to use Maps or any online apps (like WhatsApp) or access anything on Safari.  Do anyone know what's wrong or have a fix?

Question

56

0

0

Need support on an iPhone bought from another country which is carrier locked to first net

I recently bought an iPhone X from US and it says carrier locked to first net on settings. How can I carrier unlock this device remotely as I am in Sri Lanka.

Question

19

0

0

Be the first to reply

(32)
Apple Watch activated on Att, IPhone on Firstnet

So, interesting conundrum here, I own an iPhone 13 on FirstNet. I was offered a free Apple Watch SE. We are on a FirstNet and family plan. As irony would have it, somehow the watch got activated on ATT and synced to my iPhone on FirstNet. I didn’t know this was possible. Every time I try to get some

Question

23

0

0

Traffic rated pull box for telephone needed to replace existing plastic pull box

I am widening my driveway. The area to receive new concrete has a non traffic rated plastic pull box with a lid marked "telephone". The existing pull box is approximately 21"x14". Would you provide a traffic rated pull box for this location?

Question

27

0

0

Cellular network not working

Please help!! My phone can’t take or receive calls, and I can only send and review texts when I’m connected to wifi. I also can’t use cellular data to connect to the internet. The SOS symbol is displayed in the corner of my screen even though my phone isn’t in SOS mode. I have a lot of important cal

Question

24

0

0

What are the issues which come across the BellSouth login email?

Some of the basic issues, which come across the email services, and they need to be rectified: ● The email account can be created must be valid or it will create a problem. ● The password must be created in such a way, that it should be strong, and no one should not be easily breakable. ● The inbo

Question

32

0

0

International Day Pass

My daughter is in Viet Nam and using International Day Pass. She can make phone calls and use Apple Messages (but not WhatsApp), but can't use Data to use Maps or any online apps (like WhatsApp) or access anything on Safari.  Do anyone know what's wrong or have a fix?

Question

56

0

0

Trending Accepted Solutions

(2)

Accepted Solution

PTR records

Hello, I need some PTR records. Who can I reach out to to get them created? I already posted this request here:https://bizcommunity.att.com/conversations/business-features-services/ptr-records/6547eaca5e4af117af7caca4But now I think I directed my request to the wrong part of the forum.

Question

67

8

0

Accepted Solution

No ID(or info) on New router

My parents had a at&t tech come out to their house and change put their router. The new machine does not have any identification on it indicating device number or wifi passwords. They have tried to reach out directly but have been met with no help on the general line. Should they take the items

Question

41

1

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?