See how other first responders are using FirstNet. Click here to subscribe to the FirstNet Newsletter today!
Technical Issues & Support

Technical Issues & Support

Get support for all your FirstNet technical questions.

243

0

Ask a question

2023-In-The-Spotlight

(0)
No conversations found!
(129)
J
553 5.3.0 alph751 DNSBL:ATTRBL 521

It appears that our server's IP address is being blocked by the A&T mail servers.We have verified that we are not on any blacklists. We haven't had any response after multiple attempts at emailing the abuse_rbl@abuse-att.net address.Can someone please assist us? . Your response will be highly ap

Question

23

0

0

Neverending problems

I was promised certain things from a DM and she failed to deliver. I have made numerous phone calls to resolve this issue. I have been constantly incorrectly routed, and the case details in my file are often missing or incorrect. I have had to tell this story many, many times. In July of 2023, this

Question

16

0

0

CellBooster Pro 5G Clip & Closed Access Option

Any word when the 5G clip will be released for the CellBooster Pro? Also, AT&T/FirstNet sent an email earlier detailing issues with the closed access system on the CellBooster Pro. When will this be resolved?  It is very frustrating because I have a FirstNet data SIM that tries to conn

Question

222

26

0

PTR record updates

I need some update to PTR records. Please let me know who I can message. Thanks!

Question

39

3

0

Accepted Solution

PTR records

Hello, I need some PTR records. Who can I reach out to to get them created? I already posted this request here:https://bizcommunity.att.com/conversations/business-features-services/ptr-records/6547eaca5e4af117af7caca4But now I think I directed my request to the wrong part of the forum.

Question

69

8

0

First net is a scam bordering fraud

Wife and I switched from Verizon to AT&T First Net upon very pursuasive visit with the AT&T store in Cave Creek AZ. What a mistake as everything promised was one big lie. We were promised unlimited data $65 per line and basically a .99 cent phones. Little that we knew, $65 turned into $100 or more p

Question

3.8K

34

FirstNet Devices

FirstNet offers an extensive selection of devices and accessories Public safety users have access to an expansive catalog of LTE devices, ranging from purpose-built rugged units to the world’s most popular smart devices and tablets, complemented with a wide range of accessories

Question

200

0

0

first net scam

Our entire police agency switched over to first net as we were told our phones would work in any disaster. This is such a sham! I was in hurricane Ian and had no cell service for days! This should be a (Edited per community guidelines) (Edited per community guidelines) as they advertise that we wou

Question

61

2

Don’t have permission to modify my own billing

I am able to login to my FirstNet Account, but I can’t change anything. If I click Billing tab, I get this error “You need additional permissions to proceed. Contact your public safety administrator to update your permissions for Premier access.” I am an individual and not part of an organization.

Question

86

1

0

Easement

Hello, I have what I believe to be a defunct underground cable easement across my property in NY from the 1950s. I am trying to get some help securing approval from AT&T to have it removed. Thank you in advance for your help.

Question

20

1

0

Be the first to reply

(32)
Apple Watch activated on Att, IPhone on Firstnet

So, interesting conundrum here, I own an iPhone 13 on FirstNet. I was offered a free Apple Watch SE. We are on a FirstNet and family plan. As irony would have it, somehow the watch got activated on ATT and synced to my iPhone on FirstNet. I didn’t know this was possible. Every time I try to get some

Question

27

0

0

Traffic rated pull box for telephone needed to replace existing plastic pull box

I am widening my driveway. The area to receive new concrete has a non traffic rated plastic pull box with a lid marked "telephone". The existing pull box is approximately 21"x14". Would you provide a traffic rated pull box for this location?

Question

28

0

0

Cellular network not working

Please help!! My phone can’t take or receive calls, and I can only send and review texts when I’m connected to wifi. I also can’t use cellular data to connect to the internet. The SOS symbol is displayed in the corner of my screen even though my phone isn’t in SOS mode. I have a lot of important cal

Question

26

0

0

What are the issues which come across the BellSouth login email?

Some of the basic issues, which come across the email services, and they need to be rectified: ● The email account can be created must be valid or it will create a problem. ● The password must be created in such a way, that it should be strong, and no one should not be easily breakable. ● The inbo

Question

33

0

0

International Day Pass

My daughter is in Viet Nam and using International Day Pass. She can make phone calls and use Apple Messages (but not WhatsApp), but can't use Data to use Maps or any online apps (like WhatsApp) or access anything on Safari.  Do anyone know what's wrong or have a fix?

Question

57

0

0

Trending Accepted Solutions

(2)

Accepted Solution

PTR records

Hello, I need some PTR records. Who can I reach out to to get them created? I already posted this request here:https://bizcommunity.att.com/conversations/business-features-services/ptr-records/6547eaca5e4af117af7caca4But now I think I directed my request to the wrong part of the forum.

Question

69

8

0

Accepted Solution

No ID(or info) on New router

My parents had a at&t tech come out to their house and change put their router. The new machine does not have any identification on it indicating device number or wifi passwords. They have tried to reach out directly but have been met with no help on the general line. Should they take the items

Question

43

1

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?