Technical Issues & Support

Wireless phone in home will not make or receive calls. Acct #188184287166, Bill is paid monthly no service, it's been over TWO years. In March 2021 connected modem to use computer NO PHONE SERVICE red light is consistent. Last customer service agent sd. 24 hours there would be assistance, this was

Switch over to Firstnet from a normal AT&T plan about 8 months ago. Prior to the switch I never miss a call or message. Now it's a normal occernce. I've had people call me three times in a role and phone didn't ring or show I have a message. Then again it will work fine. I've been though customer se

i installed the rsa toolbar and i do not see it on IE at all

We are an online giving donation platform for nonprofits. We have been getting reports from customers that donors who are on AT&T home Wifi are unable to reach their giving pages, which our hosted in our platform on Microsoft Azure. Most complain of the site not loading and getting a "The sit

Hello, I have been utilizing my hotspot at my work for the past few months. I did not have issues until recently. I have found that the hotspot will stay connected and show that it is working, but only work for certain domains. I can google just fine, but when clicking a link to an external websi

My parents had a at&t tech come out to their house and change put their router. The new machine does not have any identification on it indicating device number or wifi passwords. They have tried to reach out directly but have been met with no help on the general line. Should they take the items

I'm having major issues with customers not being able to call my office. This issue is intermittent; sometimes it lasts for a couple hours, sometimes it lasts for an entire day. Through our own troubleshooting efforts we've been able to narrow it down to AT&T customers only. What happens when th

None of our new Sonim XP10's will let our users login to FirstNet PTT. Our FirstNet rep said (after we already bought the units) that the XP10 isn't FirstNet PTT certified... even though it says it is certified on the FirstNet Sonim XP10 AT&T sales page. Our "mission critical" PTT is completely

My parents had a at&t tech come out to their house and change put their router. The new machine does not have any identification on it indicating device number or wifi passwords. They have tried to reach out directly but have been met with no help on the general line. Should they take the items

We have been AT&T wireless customers for over 16 years. A few months ago we decided to visit a store to upgrade our 2 phones and switch to a cheaper plan. Everything was going well until the salesman asked if my husband was a first responder (he is). From that moment on - we were LIED to. The store