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Technical Issues & Support

Technical Issues & Support

Get support for all your FirstNet technical questions.

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Help hooking up my Moble hot spot

I just received my new Moble hot spot in the mail and I have no idea How to hook it up

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Wrong address

I received an internet service notice to my home with a business name included. There is no business at this address. I called 1800 number to try and cancel the service but the person was only able to confirm no service requests for my Account and blamed it on a mailing list mixup. She said she coul

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New construction

Hello I need fiber ran to new home. I’ve called and can not get someone to schedule a meeting with planner to get service ran.

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Using a Winegard Carryout Antenna

Winegard tech support says my current rcvrs aren't compatible with their antenna. I need H24 receivers installed. Do you sell and install those or can I exchange my current rcvrs for H24s ?

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Driver Hit My Car & then he DROVE OFF

Hello. I will be needing a contact number to speak firstly with personnel as a driver just hit my car, with me in it, and then drove off while flicking my off. I have their information and damages need to be paid for.

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Need to contact AT&T Engineer - Fiber Line Removal

We have a project in the Greater New Orleans area, but is having a hard time getting in touch with a Engineer to come approve the removal of the fiber line inside the building on the second floor, in order for us to demolish and begin construction on our Branch. Please have someone reach out to Kenn

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Directv Systems keeps resetting itself at least twice per day

For the last couple of months our directv system has began to reset itself for no reason at least twice per day. It messes up our DVR recordings when it does this and it is very annoying when we are trying to watch tv. It always seems to happen when we are watching the news or a good movie. What

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Roofers had to remove my dish to install new roof

They said I need to have it recalibrated. Can I do that from the receiver or does someone have to come out from Directtv? Thank you!

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Need Facilities Maps

Hello, I am an engineer working on a project in Evansville, Indiana. I was given contact information for Marc Clark in the engineering department, but have not been able to reach him. Could you please help me? We have a a letter of transmittal ready to send to you for more site specific information.

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Locate telephone easements

We own a 400 acre farm in Champaign County, Illinois which is subject to 3 easements in favor of AT&T. We'd like to be referred to someone in the Right of Way Department who can identify where the easements run. I can send copies of the easements. Thank you.

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Cellular network not working

Please help!! My phone can’t take or receive calls, and I can only send and review texts when I’m connected to wifi. I also can’t use cellular data to connect to the internet. The SOS symbol is displayed in the corner of my screen even though my phone isn’t in SOS mode. I have a lot of important cal

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What are the issues which come across the BellSouth login email?

Some of the basic issues, which come across the email services, and they need to be rectified: ● The email account can be created must be valid or it will create a problem. ● The password must be created in such a way, that it should be strong, and no one should not be easily breakable. ● The inbo

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International Day Pass

My daughter is in Viet Nam and using International Day Pass. She can make phone calls and use Apple Messages (but not WhatsApp), but can't use Data to use Maps or any online apps (like WhatsApp) or access anything on Safari.  Do anyone know what's wrong or have a fix?

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Need support on an iPhone bought from another country which is carrier locked to first net

I recently bought an iPhone X from US and it says carrier locked to first net on settings. How can I carrier unlock this device remotely as I am in Sri Lanka.

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553 5.3.0 alph751 DNSBL:ATTRBL 521

It appears that our server's IP address is being blocked by the A&T mail servers.We have verified that we are not on any blacklists. We haven't had any response after multiple attempts at emailing the abuse_rbl@abuse-att.net address.Can someone please assist us? . Your response will be highly ap

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PTR records

Hello, I need some PTR records. Who can I reach out to to get them created? I already posted this request here:https://bizcommunity.att.com/conversations/business-features-services/ptr-records/6547eaca5e4af117af7caca4But now I think I directed my request to the wrong part of the forum.

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No ID(or info) on New router

My parents had a at&t tech come out to their house and change put their router. The new machine does not have any identification on it indicating device number or wifi passwords. They have tried to reach out directly but have been met with no help on the general line. Should they take the items

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