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A

New Member

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15 Messages

Sunday, April 16th, 2023 11:36 PM

Are all new posts here marked as private?

I posted earlier today regarding a traffic shaping issue that I'm experiencing. The title of the post is "I'm apparently experiencing extremely aggressive AT&T traffic shaping". When I came back to check for any responses, I see that my previous post is marked as "Private", which I don't believe was under my control, and certainly wasn't my intention. 

This post is a test to see whether posts are automatically flagged as private, or if someone took action on my last post to mark it as private. 

[edit] As of 2023-04-16 23:37 UTC, this post is not Private like my previous post. 

Administrator

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26.2K Messages

1 year ago

Hi there @acaloiaro,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Dodley
AT&T Business Social Media

New Member

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15 Messages

1 year ago

Hi @ATTBusinessForums -- I responded and my response was first marked as Private and now it has been deleted. 

What I'd actually prefer is for my original post to be unmarked as private so I can have a discussion with other community members. Can you do that? 

New Member

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15 Messages

1 year ago

Hi Dodley, I will assume that you can see the private posts that I'm referring to and that they contain no, "personal and proprietary information, such as email, addresses, phone numbers, etc.". If not, I'm happy to paste those posts here in full so that you can see for yourself. 

Unless "etc." is doing some very heavy lifting and refers to public URLs that are neither personal nor proprietary, than I believe my posts should be made public, according to the guidelines you shared as the justification for marking some posts private. 

---

We're spending a lot of time discussing AT&T's shaky policies for marking my posts as private and no time actually getting me help. 

To that end, in order to assist me with the traffic shaping/throttling issue I've experienced, I'll again refer you to my original post which has been marked private and hasn't received a response from AT&T. That post contains a link to extensive data detailing my issue. 

If, after AT&T has reviewed the data I've shared and would like to probe further into the problem by asking me to share personal/account information about my business, I'm happy to do that.  

New Member

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15 Messages

1 year ago

@ATTBusinessForums Unprofessional is the most accurate way to describe my interaction with support here. Do you have any intention of providing support, or will you continue ignoring my request(s) for help? 

I'm choosing to converse on this thread, instead of the my request for support about throttling, because you've silenced that thread and made it private. I need support with being throttled. Please make my post public again, or accurately explain the policy that it's in violation of so that I can make the necessary changes for it to be public. 

Administrator

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26.2K Messages

1 year ago

Hi there, I am happy to look into this for you. May I have your account details?

 

Kathy S

AT&T Business Social Media

New Member

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15 Messages

1 year ago

I shared my account number via direct message. 

Administrator

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26.2K Messages

1 year ago

Thank you. I am engaging my technical team to review your concerns.Kathy S

AT&T Business Social Media

New Member

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15 Messages

1 year ago

@ATTBusinessForums While we're waiting for a response from your technical team, could you characterize the concern that you've relayed to your technical team? I want to make sure that I've effectively communicated my issue to you.

New Member

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15 Messages

1 year ago

@ATTBusinessForums Can your tech team make use of my packet capture (pcap) data? I have extensive data during various periods in which I'm being throttled, and recently captured pcap data from a client/server interaction in which a server sends a file via HTTP(s) in under 3 seconds at

~750 kbp/s, which the client receives at a meager ~30 kbp/s, ostensibly due to traffic shaping.

(edited)

New Member

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15 Messages

11 months ago

@ATTBusinessForums That number routes to an automated voicemail system that states "Hello, you have reached Kathy S with social media. Please leave a message and I will return your call upon availability". I've called numerous times. It's clear that I'm not going to to get a human response.

Furthermore, it's not obvious to me how talking to an automated voicemail system will lead to a resolution quicker than here on this message board, where I'm able to communicate more effectively, and provide essential data demonstrating the bandwidth throttling that I'm experiencing.

You have my account number, and with that, my business contact information. Why is it necessary to leave a voicemail message to give you information that you already have?

It's been a month since I first requested help. I've offered data and made it clear that I'm willing to work with a human to investigate this problem. And the most substantial response from AT&T to date is is providing a phone number to an automated voicemail system. That's not support.

Administrator

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26.2K Messages

11 months ago

The voice message I elected to use the system rather than my personal greeting. I  will contact and conference you into our technical support team. I apologize again I was not available when you attempted to call as I was on the line with another customer. I will call you at 2pm central today May 15.

 

Kathy S

AT&T Business Social Media

Administrator

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26.2K Messages

11 months ago

I tried calling and reached your voicemail. May I know a time you will be available before 6:30 pm central time today and through Friday? Kathy S

AT&T Business Social Media

New Member

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15 Messages

11 months ago

@ATTBusinessForums Can you do 05/16 (Tuesday) at 10AM Central Time?

Administrator

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26.2K Messages

11 months ago

Hello, I am waiting on your call.

 

Kathy S

AT&T Business Social Media

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