Are all new posts here marked as private?

Hi there @acaloiaro,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Dodley
AT&T Business Social Media

Hi Dodley, I will assume that you can see the private posts that I'm referring to and that they contain no, "personal and proprietary information, such as email, addresses, phone numbers, etc.". If not, I'm happy to paste those posts here in full so that you can see for yourself. 

Unless "etc." is doing some very heavy lifting and refers to public URLs that are neither personal nor proprietary, than I believe my posts should be made public, according to the guidelines you shared as the justification for marking some posts private. 

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We're spending a lot of time discussing AT&T's shaky policies for marking my posts as private and no time actually getting me help. 

To that end, in order to assist me with the traffic shaping/throttling issue I've experienced, I'll again refer you to my original post which has been marked private and hasn't received a response from AT&T. That post contains a link to extensive data detailing my issue. 

If, after AT&T has reviewed the data I've shared and would like to probe further into the problem by asking me to share personal/account information about my business, I'm happy to do that.  

@ATTBusinessForums Unprofessional is the most accurate way to describe my interaction with support here. Do you have any intention of providing support, or will you continue ignoring my request(s) for help? 

I'm choosing to converse on this thread, instead of the my request for support about throttling, because you've silenced that thread and made it private. I need support with being throttled. Please make my post public again, or accurately explain the policy that it's in violation of so that I can make the necessary changes for it to be public. 

Hi there, I am happy to look into this for you. May I have your account details?

Kathy S

AT&T Business Social Media

I shared my account number via direct message. 

Thank you. I am engaging my technical team to review your concerns.Kathy S

AT&T Business Social Media

@ATTBusinessForums While we're waiting for a response from your technical team, could you characterize the concern that you've relayed to your technical team? I want to make sure that I've effectively communicated my issue to you.

@ATTBusinessForums Can your tech team make use of my packet capture (pcap) data? I have extensive data during various periods in which I'm being throttled, and recently captured pcap data from a client/server interaction in which a server sends a file via HTTP(s) in under 3 seconds at

@ATTBusinessForums That number routes to an automated voicemail system that states "Hello, you have reached Kathy S with social media. Please leave a message and I will return your call upon availability". I've called numerous times. It's clear that I'm not going to to get a human response.

Furthermore, it's not obvious to me how talking to an automated voicemail system will lead to a resolution quicker than here on this message board, where I'm able to communicate more effectively, and provide essential data demonstrating the bandwidth throttling that I'm experiencing.

You have my account number, and with that, my business contact information. Why is it necessary to leave a voicemail message to give you information that you already have?

It's been a month since I first requested help. I've offered data and made it clear that I'm willing to work with a human to investigate this problem. And the most substantial response from AT&T to date is is providing a phone number to an automated voicemail system. That's not support.

The voice message I elected to use the system rather than my personal greeting. I  will contact and conference you into our technical support team. I apologize again I was not available when you attempted to call as I was on the line with another customer. I will call you at 2pm central today May 15.

Kathy S

AT&T Business Social Media

I tried calling and reached your voicemail. May I know a time you will be available before 6:30 pm central time today and through Friday? Kathy S

AT&T Business Social Media

@ATTBusinessForums Can you do 05/16 (Tuesday) at 10AM Central Time?

Hello, I am waiting on your call.

Kathy S

AT&T Business Social Media