Contributor
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1 Message
CID Incorrect
Ever since I changed my AT&T business landlines over to Uverse, the CID name is my personal name, rather than my business name. Can I change this? Also, I don't like the fact that I have to log in to the online account to forward / unforward calls and access faxes / voice mail messages left on my business line. Any workarounds?
If I change back from Uverse to regular phone service w/ att, is there any possibility that my phone number will be lost?
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curiouscat
Professor
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20 Messages
7 years ago
Can you change the Caller ID Name? Yes. Call 877-503-2622.
Call forwarding workaround? Besides the online account, try enabling the Call Forwarding feature by pressing *72, enter the TN (1 + area code + 7-digit number) you wish to forward the calls to. Press #. Hang up.
To disable, press *73#.
Access voicemail? Sign in to your online account > Phone features > Voicemail > Get the voicemailbox number . To access your voicemail remotely, call the voicemailbox number, listen to the prompt. Enter your telephone number and your PIN when prompted.
Another way is to call your number, press # when you hear the voicemail greeting.
Access faxes? I have no idea.
Will your phone number be lost if you switch back to regular phone service (they call it POTS)? No. If there's no issue with the work order, you might only lose the phone service (can't make/receive calls) for a few minutes/hours during the transition. If someone messed it up, could take days.
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ATTBusinessForums
Administrator
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26.2K Messages
7 years ago
Hello @gabbyflanagan,
You offer some great questions! Thanks to @curiouscat for the helpful information as well! I can provide you with some additional details.
The information provided by @curiouscat is correct. You can also review this article for Caller ID for landlines. Here is a link which will have several helpful tips about Caller ID as well as additional information to manage your phone settings for U-Verse Phone.
There are some self-service troubleshooting steps to try. Please visit our Troubleshoot & Resolve Tool. Here, you choose your Phone > then choose you’re the appropriate topic. You can follow this troubleshooting flow to determine the best resolution for your issue!
If you have any further questions, please do not hesitate to reach back out to us! Have a great day!
Adam, AT&T Community Specialist
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