billing department

 I am a very new customer to AT&T who was a valued and loyal customer of   Direct Satellite. I was wooed over to a plan by an AT&T customer representative but was not totally informed that Direct still had it's own members that they did not wish to lose. I was coheres into thinking I was switching over because AT&T now owned Direct, or merged with them. I was very careful and asked a lot of question to make sure I was getting a value as good as I had before with direct and comcast as my internet provider. He set me up implying that I would actually be saving money with his new bundled plan, wrong!!!  I brought in one of many fliers that had been mailed directly to me offering extrememly great deals to change over to "Directs new merge with AT&T. After finding out from Direct that the AT&T rep mislead me and  informed me wrong, and thatIthey actually lost me as a customer, when that was NOT my intentions at all. I felt aweful and very very deceived by your ompany, I almost backed out of the whole change over.because of the dishonesty for the sake of a sale. Because my 1st and 2nd bill that was even higher than my first bill  was not as it should of been  I called and spoke to a billing customer rep. he talked me into getting a tablet for FREE, with waived activation fee's( I asked him 4 times) to be sure because I know from experience rep's will purposely leave that out untill after you commit. And he told me he would give me a monthly bundled plan so that it would only cost me 10 to 15$ a month. Now how could I pass that up?? Why is a billing rep selling anyway?? Now when I got a first bill not even a month later for 55$ I went back into the same AT&T on 44th St. Grandville, MI to inquire about this where  he told me that I was in collection on the tablet and that I had it already for 3 months, ( No I was a member of AT&T for 3 months but only just received the tablet not even a month yet. He also wondered why I was offered a promotional free tablet tat is supposed to connect with an AT&T wireless phone service. I was giving an actual  wireless phone plan, and phone number when I did not even have wireless phone thru AT&T. So now after paying an 215.00 bill already this month,I had to pay  $55 more  in the same month for the tablet. At the same time I was there I was going to be getting another bill for over 200 dollers, that was going to be due soon? This is all quite a bit more than I was paying Direct and Comcast combined,  My bill says I have a wireless charge of 100$ on one statement and then 36.00 on other statement. All in all I am being asked for almost 400$ in total in less than a month. What is going on??? No one is on the same page. The phone rep was more interested in selling me or committing me to a new product that he lied to me directly, then your service center had no idea how the discounts and waived activation fee was going to be processed, that is when he mentioned "plenti reward", which I was never told anything about by the phone rep.Nor have I received anything in the mail offering  rewards.the rep offered all those incentives, I had no knowledge of Plenti reward until I walked into the service center. Then as the rep. at the service center continued to look he said at one point that it looked like they were trying to bundle, and then I asked Ok how much do I owe now. All he wanted from me was that 55$ when I knew my next payment was due, I wanted to pay as much as possible that day. He again said only $55 because he was the same rep who got me initially switched over from Direct to AT&T and I think he knew I was not going to be happy with the amount that did not match his " estimated monthly payment"  that he sold to me to convince me to sign on. I was very adamant and asked alot of questions before I signed on with your service because I knew what I could and could not afford to pay monthly.  I was told "oh they are trying to bundle you" so the charges will change a few times and they have, but not at all like that phone rep or the representative that had me completely convinced I would be saving money to convert over to your service. I am ready to go back to Direct whom has been offering alot of incentive to do so, and fight this bill with you if there is not something done, soon. Please look over my account, and listen to your recorded rep I spoke with who sold me the tablet,who made it out to be a great way to be able to watch tv in my bedroom, because I do not even have a receiver in their, I inquired as to how much more would it be to just do that. His "main selling bullet points were that this was a "free tablet", with waived activation fee's,with a discount that would be applied   monthly, none of which I have seen yet. It all seems very shady to me. And extremely unorganized and untruthful all at the cost of losing good potential customers, and your service centers should be able to give you honest answers instead of with holding knowledge or just plain not being on the same page with how your plans work. The phone reps need to be handling just billing and not complicating a situation or sidetracking a customer who is trying to get clarification and help on a bill, only to turn around and cause that customer to have an even higher, unexplainable bill. It makes absolutely no sense what so ever.