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Business Apps & Solutions

Business Apps & Solutions

Learn about Field Services, Messaging Solutions, Retail Solutions & more.
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Official Solution

Send a Bulk Email Invite message in the AccessMyLAN

I’m reviewing our AccessMyLAN accounts, and I noticed that we had a few users that had not accepted the invitations sent via the system. Does anyone know if I can resend the messages to all of them at once? If so, how do I send the message?

Question

 • Mobile Office & Retail Solutions

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Official Solution

Edit a contact in the AT&T Business Messenger for iPhone application

In reviewing my AT&T Business Messenger contacts, I realized that I had entered the wrong phone number. Unfortunately, I’m on the road and only have access to my iPhone. Does anyone know if I can make changes to contacts from my phone?

Question

 • Messaging Solutions

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Official Solution

Log into your AT&T Office@Hand account

I’m a new AT&T Office@Hand user, and I remember seeing information that said you could set up a single sign-on method of logging into the system. However, I’m not sure what I need to do to enable that. Does anyone know where I can go?

Question

 • General App Support

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Official Solution

Send a debug log from the AT&T Workforce Manager for iPhone application

I’m looking to review our user’s mobile applications. I’m looking to collect data from our AT&T Workforce Manager users. Do I need to have each user present their devices to access the relevant information? Most of our users are on iPhones.

Question

 • Field Service Solutions

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Official Solution

Reset an administrator’s password in AccessMyLAN

One of my managers is having issues logging into their AccessMyLAN account. I suspect that they have forgotten their login credentials. Does anyone know if I can force a reset of their password?

Question

 • Mobile Office & Retail Solutions

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Official Solution

Edit an AT&T Business Messaging contact

When I set up my AT&T Business Messaging account, I created some contacts from my phone. A few of the vendors I work with have changed their email domain, and I need to update them in the system. Unfortunately, my IT department has my phone, so I’m not able to use it to make the changes. Does an

Question

 • Messaging Solutions

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Official Solution

Updating the AT&T Office@Hand desktop application

My I.T. department sent an email letting us know that we should ensure that we have the latest version of the AT&T Office@Hand desktop software installed. Does anyone know where I need to go to update mine?

Question

 • General App Support

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Official Solution

See the version and device info in the AT&T Workforce Manager for iPhone app

I’m new to the AT&T Workforce Manager application. We started using it with our work phones, and my IT department has asked me to verify the version that I have installed on my iPhone. Does anyone know where I need to go in the application to see that?

Question

 • Field Service Solutions

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Official Solution

Resend an Administrator Invitation in AccessMyLAN

We added some new admins to our AccessMyLAN account, but one of the users advised me that they lost the system's invitation. Do I have to recreate them as an administrator?

Question

 • Mobile Office & Retail Solutions

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Official Solution

Delete an AT&T Business Messaging message

Our I.T. department sent out a memo that we should delete messages that are six months or older. I realized that I had not cleared out the older messages in my AT&T Business Messaging account and wanted to see if anyone knew how I could get rid of older messages. Can I do delete the messages fro

Question

 • Messaging Solutions

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0

Official Solution

Interactive Voice Response in AT&T Office@Hand

I’m trying to learn some more about how AT&T Office@Hand works. Does anyone know where I can go to find information?

Question

 • General App Support

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Official Solution

Find an order with a username in AT&T Workforce Manager

We are looking to close out our cases from last year, and I’m looking for information on some of the orders that my managers completed. Does anyone know if AT&T Workforce Manager has a way to look up orders by who made them?

Question

 • Field Service Solutions

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