Announcements

Contributor

 • 

2 Messages

Mon, Sep 10, 2018 3:55 PM

Change password for Global Network Client - IBMer on windows 10

Hello Guys,

I have been using the ATT net client for many years and was able to get it installed and working on my new windows 10 box.

 

However, my password is about to expire and after startup the program prompts me:

"Your password will epxre in 3 day(s). You must change your
password before it expires or your user ID will not be able to
connect to the network

Would you like to change your password now?"

[yes] [no]

-
If I click on the [yes] button it closes out the network client, but does not prompt me for any form
of password change. I can only hope this will prompt me when it actually expires.

I would like to get this password changed before it expires if possible, is there somewhere
I can do that?

 

- version:
AT&T Global Network Client
Version 9.8.3.3003

thanks
Roy [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Responses

Accepted Solution

Official Solution

DBear11

Employee

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587 Messages

2 years ago

Hello,
Can you please click Connect and make sure the Save Password option is not checked.

Once at that screen, please click the "change" button and see if it allows you to
change the password.   Please let us know if you receive any errors/issues from this screen.

 

Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Worked like a champ!

now .. if I can only remember this trick in 90 days when it expires again will be the real question

Thanks for the quick answer DBear11!

 

Contributor

 • 

2 Messages

a year ago

I have the exact same problem.

When I try the stated solution, uncheck the 'use saved password' option, yes, on the login dialog there is a 'change' button to change the password.

But, selecting 'change' also causes AGNC to crash and close.

 

Password expires in 4 days and having AGNC crash when attempting to change it has me very worried.

 

Contributor

 • 

2 Messages

a year ago

This is Windows 10 Pro 1809 (17763.195)

AGNC 9.9.0.175

 

DBear11

Employee

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587 Messages

a year ago

We notified development and this will be fixed in the next release of the AT&T Global Network Client.   In the meantime please contact the Helpdesk

at 1-800-727-2222 option 1 for password assistance.

 

Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

a year ago

I have identical issue, the AT&T Net client will crash after I changed the password. I live in Australia, and IBM Help Desk does not support AT&T Net client. What can I get this issue fixed. I have 2-3 more days to change password.

 

Albert [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] in Australia

DBear11

Employee

 • 

587 Messages

a year ago

We are aware of this issue and it will be fixed in the next release of the AT&T Global Network Client.     The Helpdesk

at 1-800-727-2222 option 1 for password assistance should be able to assist.  

 

Please let us know if they are not able to assist.

Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

a year ago

Hi,

Thanks for your update. I am working in Australia, not convenient to call an international phone call at a very unfriendly time. Do you have any softcopy instruction that I can follow to bypass or fix this issue.

Tutor

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4 Messages

a year ago

my at&t version 9.9 was also crashing when trying to change the password. Uncheck Save password.. but still crashing.. I'd uninstall this version  and downgrade  to version 9.8.3 and it work now..  I'm on win10 version 1809. Do you know when that patch will be released?

DBear11

Employee

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587 Messages

a year ago

Hello,

 

This issue will be fixed in the next release which is targeted for end of month.

 

 

Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
DBear11

Employee

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587 Messages

a year ago

Hello,

 

Version 9.9.1 is available.  

https://www.corp.att.com/agnc/windows/

 

Please let us know if you have any problems or questions.

 

Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

a year ago

its working, but how do i save the password? option seem to be removed in this version..

DBear11

Employee

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587 Messages

a year ago

Hello,


Can you please private message me your account and userid so I can see if the save password option
is enabled for your account?

 

Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

4 Messages

a year ago

Hi Dbear, this is news since i updated to version 9.9.1.. the save password was working on version 9.83 and 9.9.0 .. could it be a new bug?

 

How do i send a private message?

DBear11

Employee

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587 Messages

a year ago

Hello,

This is actually a fix that allows Administrators to prevent users from saving passwords.

 

See version history:

https://www.corp.att.com/agnc/wp-content/themes/agnc/windows/versionhistory.pdf

 

You can send me a private message by clicking on my name and select Send PM.

 

Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.