Employee
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547 Messages
DNS could not be reached
by datgull » Sun Jan 16, 2011 6:27 pm
I am running on Windows 7 64 bit and ATT client 8.2.9.3003 and cannot connect from home to the IBM VPN. These messages are found in the log:
[2011/01/16 16:50:46.719] Recommended primary DNS from configuration server is '9.0.4.11', ' ', value superceded by Service Manager.
[2011/01/16 16:50:46.719] Recommended secondary DNS from configuration server is '9.37.0.5', ' ', value superceded by Service Manager.
[2011/01/16 16:50:47.218] Saving new collector list (144.160.245.71,144.160.245.70).
[2011/01/16 16:50:48.341] SLR3012 - 2 record(s) uploaded.
[2011/01/16 16:50:48.341] 0 programs to auto-start After Performing Network Updates.
[2011/01/16 16:50:48.341] SLR3019 - Upload thread ended.
[2011/01/16 16:50:53.458] The configured DNS(s) (9.0.8.1 9.0.9.1) could not be reached. You may not be able to resolve names (like http://www.company.com) during this connection.
How do I resolve this? I cannot ping any w3 sites nor 9.xx addresses.
[2011/01/16 16:50:46.719] Recommended primary DNS from configuration server is '9.0.4.11', ' ', value superceded by Service Manager.
[2011/01/16 16:50:46.719] Recommended secondary DNS from configuration server is '9.37.0.5', ' ', value superceded by Service Manager.
[2011/01/16 16:50:47.218] Saving new collector list (144.160.245.71,144.160.245.70).
[2011/01/16 16:50:48.341] SLR3012 - 2 record(s) uploaded.
[2011/01/16 16:50:48.341] 0 programs to auto-start After Performing Network Updates.
[2011/01/16 16:50:48.341] SLR3019 - Upload thread ended.
[2011/01/16 16:50:53.458] The configured DNS(s) (9.0.8.1 9.0.9.1) could not be reached. You may not be able to resolve names (like http://www.company.com) during this connection.
How do I resolve this? I cannot ping any w3 sites nor 9.xx addresses.
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Marc_Berges
Contributor
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1 Message
13 years ago
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jcouch93
Contributor
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2 Messages
13 years ago
Removing the IPv6 adapter didn't work for me. Any other ideas? Even though I see this error in the file my connection seems to work (sometimes).
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dplantz
Contributor
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3 Messages
10 years ago
OK I am having same issue as this person I can connect to internet fine with my VPN. When I use ATT v8.0.2.1 ( IBM internal version)
It connects fine, shows packets but will not allow me on any intranet sites or my internal email
I have
removed and re-installed ATT client
Removed Symantec software
tuned on logging and get this:
[2014/03/27 16:59:57.624] Received response of 218 bytes from configuration server request.
[2014/03/27 16:59:57.624] Config server response received.
[2014/03/27 16:59:57.748] Recommended primary DNS from configuration server is '9.0.4.11', ' ', value superceded by Service Manager.
[2014/03/27 16:59:57.749] Recommended secondary DNS from configuration server is '9.37.0.5', ' ', value superceded by Service Manager.
[2014/03/27 17:00:01.869] SLR2023 - Cannot POST to Focus Server (0.0.0.0).
[2014/03/27 17:00:01.871] 0 programs to auto-start After Performing Network Updates.
[2014/03/27 17:00:01.871] SLR3019 - Upload thread ended.
[2014/03/27 17:00:04.811] The configured DNS(s) (9.0.130.50 9.0.128.50) could not be reached. You may not be able to resolve names (like www.company.com) during this connection.
[2014/03/27 17:00:12.362] Action 10 of 15 is 'RefreshVPN_ACL_CacheIfNecessary' (no result required)...
[2014/03/27 17:00:12.363] No action required.
[2014/03/27 17:00:12.364] Action 11 of 15 is 'PauseBeforeNextAction' (result required in 4 seconds)...
[2014/03/27 17:00:12.364] Wait for asynchronous action to complete.
[2014/03/27 17:00:16.372] Action 12 of 15 is 'QueryToRefreshUserLevelSettingsIfNecessary' (no result required)...
[2014/03/27 17:00:16.373] No action required.
[2014/03/27 17:00:16.373] Action 13 of 15 is 'PauseBeforeNextAction' (result required in 3 seconds)...
[2014/03/27 17:00:16.374] Wait for asynchronous action to complete.
[2014/03/27 17:00:19.384] Action 14 of 15 is 'BackupSnapshot' (no result required)...
[2014/03/27 17:00:19.385] Action 15 of 15 is 'AutoCheckForUpdates' (no result required)...
I been at this all day! HELP!!!
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Ckral
Scholar
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251 Messages
10 years ago
Hello, it would be helpful and provide further information, if you can please post the full support log.
Go to Help, create support log.
Thank You
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dplantz
Contributor
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3 Messages
10 years ago
file:///C:/ProgramData/AGNS/NetClient/Support.htm
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Ckral
Scholar
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251 Messages
10 years ago
Hello, the file did not attach. Can you please try again?
Thank You
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dplantz
Contributor
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3 Messages
10 years ago
Another interesting this, as per local support desk I dont show AGN adapter and he says I should. removed ATT re-booted, re-installed, re-booted and it still not there. Headed into ibm site now, they say if it works there then it is my internet provider...Not sure how thats possible as my internet works fine. I also have another old machine with att dialer, tried it and it wont hit internal w3 sites either! So I dont think it is tied to hardware I think it must be whereever the att connects to and it is refusing me...?
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Ckral
Scholar
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251 Messages
10 years ago
Hello, are you still having any AGNC issues after your IBM Office visit?
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