Virtual Pre-paid Minutes Care

AT&T should be ashamed of this product. No live customer support, even for billing (I was billed but did not receive the minutes). Been trying since 1/15/20 to get someone on the line to help. I have been transferred to folks that cannot help, who hang up when they have no answer, been sent to automated customer service lines that only recognize an active AT&T account, and been sent to customer service links that do not work. I was even advised to visit a corporate store for help (they had no idea what a virtual prepaid product was or even that AT& T sold it!). Even your Digital Customer Service Agents have no idea what the product is or who to call for help. How can AT&T sell a product and not support it? These cards are purchased by the families and members of the US Military (and yes, AT&T, you market this product on-line to the US Military) so that these folks, when deployed across the globe, can call home while they aboard US Navy ships. AT&T grants military holds on AT&T cell phone service accounts when their clients are deployed across the globe. Unfortunately, cell phone on hold does not work at sea or in a war zone. As such, they market these AT&T virtual PrePaid minutes cards. Evidently, AT&T is more than happy to take the money of the US Military and their families but they want nothing to do with the obligation to support these services. I have been at this for over a month. I am no closer to getting my refund or any support. I doubt anyone within AT&T would have the temerity to show this to the CEO or the Board of Directors of this telco, but rest assured, I will write them and I encourage others to do the same.