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Billing

Billing

Learn and discuss your FirstNet billing and general account questions.

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2023-In-The-Spotlight

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FIRSTNET IS GARBAGE! NEVER ENDING BILLING ISSUES, FIVE MONTHS IN ONLY GETTING WORSE!

​​​So this is going to be a long one just be patient please…. ​​Please take five and read and respond if you have any pointers because I can't spend 5 hours on the phone every month trying to resolve this.​ ​​​Last November/December I made one of the greatest mistakes of my life- I joined AT&T

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FirstNet Pricing Discrepancy

I recently switched from an ATT plan to a FirstNet plan. When I was in the store the rep explained that I would get my unlimited phone line for $65. Included in that price was a cellular watch and cellular ipad. I did not need either. The rep explained they're "Free" and continued to grab a watch an

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First net is a scam

I was told that I would get the free apple watch if I switched to first net- I did and am being billed 25 dollars/ month for it. Initially the store manager was crediting my account and then he left the store so I was basically told Well, Sorry! Can't help you. I've been with ATT for about 20 years

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First net is a slap in the face scam

FirstNet is a total scam- and what a slap in the face to first responders! I was told I could switch from my regular ATT account and sign up for first net, get a “free” Apple Watch plus a 4th line and have my payments be slightly less than what I was paying for two lines. I kept asking the manger if

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Scammed

I was totally scammed by an AT&T store representative, I have been an AT&T customer for over 15 years, purchased several phones over the years and have 5 lines on my account. I went into an AT&T store located in Ala Moana Mall Honolulu Hawaii, I went in over a year ago to buy my son a ne

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FCC Complaint filed - hopefully we can bring a spot light to this bait and switch practice of scamming customers

I was totally scammed by an AT&T store representative, I have been an AT&T customer for over 15 years, purchased several phones over the years and have 5 lines on my account. I went into an AT&T store located in Ala Moana Mall Honolulu Hawaii, I went in over a year ago to buy my son a ne

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Firstnet horrible customer service

In September I traded in my iPhone 12 to get the iPhone 14. When the iPhone 14 was delivered to my house I put my iPhone 12 into the box that was sent as per instructions and sent it out.  Beginning of December I started to receive messages saying they never received my device.  Dec 15th

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FirstNet Rate Plans

Feature-rich and flexible plans. FirstNet rate plans provide a good value and a smart investment. FirstNet plans offer a broad range of wireless voice, text, and data services and are competitively priced. Click Here for additional information and to learn more about current offers.

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Customer Service PLEASE HELP

I am seriously regretting using FirstNet at all. Finding customer service is an absolute joke. After using a trade in promotion, I got charged for the new device due to "not being eligible" for the trade in. (Of course, no one told me this until after it was done and the trade in was mailed) I was f

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BILLING

This is a JOKE. I have lost money and not saved. Billed for accessories twice and the promise to call back never happens, I will file a claim with the BBB. It this ATT or another company?. Pathetic and no one cares. 

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what is my fan pin?

I never received a fan pin! I am trying to look at my wireless bill but I can't because I do not have a fan pin

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Final bill

I am having trouble getting clarification on my final bill dated Dec 1, 2022. I transferred my service on Nov 22, 2022 to a different carrier but am still being charged for services/equipment that should have been paid off.  My current bill dated Dec 1, 2022 includes charges of what looks to b

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Pittsburg, CA Telephone and Internet Utility Availability Request

Good Morning, I am working on a proposed car wash development to be located in Pittsburg, CA. I am needing to confirm availability of telephone and internet services for the subject property.  Estimated construction start date is in July, 2023. 

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What is a smart factory and how do I get one?

​​​ ​ ​ ​​ ​ ​ ​​​ ​​​​​​Creating and running a smart factory requires smart decisions. We spoke to two AT&T Business experts -- Ande Hazard, VP of Manufacturing Solutions, and Clara Hustad, Assistant VP of Marketing -- and asked them what a smart factory looks like, the chall

Blogs

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AT&T blocking our website???

We recently launched a website (vstream.com) and for some reason, some of our users are having problems logging in or even going into the website. Apparently they're all AT&T users which is why we think it may have something to do with AT&T itself (maybe the domain was blocked before we boug

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Trending Accepted Solutions

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Official Solution

Install Box Sync for Box from AT&T

I’m looking for an easier way to keep my Box from AT&T files current. Does anyone know if there is a way to have the files saved to our account automatically?

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Official Solution

Access the seat license information for AT&T Business Messaging

I’m starting my quarterly review of the systems we use. We use AT&T Business Messaging, and I want to see how many more users we can add to our account. Does anyone know if I have to call in to see that?

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Official Solution

Send conference call feedback in AT&T Office@Hand

I had some issues on a recent call hosted on AT&T Office@Hand, but I’m unsure how to let my co-workers know. Does anyone know how to let them know?

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Official Solution

Send an AccessMyLAN invitation to an Android device via SMS

We hired a new manager, and I want to add them to our AccessMyLAN account. Does anyone know how to get them started?

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Accepted Solution

Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

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