Billing

​​​So this is going to be a long one just be patient please…. ​​Please take five and read and respond if you have any pointers because I can't spend 5 hours on the phone every month trying to resolve this.​ ​​​Last November/December I made one of the greatest mistakes of my life- I joined AT&T

I recently switched from an ATT plan to a FirstNet plan. When I was in the store the rep explained that I would get my unlimited phone line for $65. Included in that price was a cellular watch and cellular ipad. I did not need either. The rep explained they're "Free" and continued to grab a watch an

I was told that I would get the free apple watch if I switched to first net- I did and am being billed 25 dollars/ month for it. Initially the store manager was crediting my account and then he left the store so I was basically told Well, Sorry! Can't help you. I've been with ATT for about 20 years

FirstNet is a total scam- and what a slap in the face to first responders! I was told I could switch from my regular ATT account and sign up for first net, get a “free” Apple Watch plus a 4th line and have my payments be slightly less than what I was paying for two lines. I kept asking the manger if

I was totally scammed by an AT&T store representative, I have been an AT&T customer for over 15 years, purchased several phones over the years and have 5 lines on my account. I went into an AT&T store located in Ala Moana Mall Honolulu Hawaii, I went in over a year ago to buy my son a ne

I was totally scammed by an AT&T store representative, I have been an AT&T customer for over 15 years, purchased several phones over the years and have 5 lines on my account. I went into an AT&T store located in Ala Moana Mall Honolulu Hawaii, I went in over a year ago to buy my son a ne

In September I traded in my iPhone 12 to get the iPhone 14. When the iPhone 14 was delivered to my house I put my iPhone 12 into the box that was sent as per instructions and sent it out.  Beginning of December I started to receive messages saying they never received my device.  Dec 15th

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I am seriously regretting using FirstNet at all. Finding customer service is an absolute joke. After using a trade in promotion, I got charged for the new device due to "not being eligible" for the trade in. (Of course, no one told me this until after it was done and the trade in was mailed) I was f

This is a JOKE. I have lost money and not saved. Billed for accessories twice and the promise to call back never happens, I will file a claim with the BBB. It this ATT or another company?. Pathetic and no one cares.