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Billing

Billing

Learn and discuss your FirstNet billing and general account questions.

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First net nightmare and SCAM

I have been a first net customer for four months, and every month my bill has been different that what was said in the store. Was told I would get a free apple watch and have been charged every month. Bill twice as much as I was told in the store. Every time i call they can't find my account. Then t

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Horrible system and no one can help

I created a FirstNet profile with email address A over the summer and moved my phone number to FirstNet. We have tried to convert that FirstNet profile to a FirstNet and Family account several times and were unable to do so. I was told we just had to use a different email address and create a new Fi

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Hidden Fees Not Explained

I am/was a long time ATT wireless customer. In July 2022, as a prosecuting attorney, AT&T store representative suggested that I switch over to first net service to lower my bill. Everything in that regard went well. I was offered an Apple Watch that apparently was included in the plan. I explain

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Firstnet is a scam!

I recently switched from verizon to firstnet hearing they take care of first responders. What a mistake that was when I initially signed up they told me I would receive a $200 gift card for switching to there service. I then signed up for a promotion for the samsung 9 where they told me I would only

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2.8K

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Being Charged for an account that was canceled

I canceled my FirstNet plan in August 2021, at which time I moved overseas. However, I kept being charged monthly, and attempted to dispute this multiple times with customer service.  FirstNet customer service kept forwarding me to ATT customer service, who then tried to always forward me back

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Charged for returned device

Anyone else have issues with ATT/First Net not being able to find your traded in device? I mailed my device in back in April or May via the box and label THEY sent me. I thought everything was fine until 3 months later when they charged me for “not returning my device.” I was on the phone with custo

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Again….no one will help

T AT&T Firstnet Netgear does not work! T

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First net is a slap in the face scam

FirstNet is a total scam- and what a slap in the face to first responders! I was told I could switch from my regular ATT account and sign up for first net, get a “free” Apple Watch plus a 4th line and have my payments be slightly less than what I was paying for two lines. I kept asking the manger if

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How do access my FirstNet bill?

FirstNet subscribers who pay for their own mobile phone service use myAT&T to manage, view and pay for their service. FirstNet and Family is a new FirstNet account that brings you a streamlined login, billing, and account management experience. In addition, you can bring over lines from your

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Can we make a deal????

I have been at this for about 1 and 1/2 months now. I don't want to deal with the FCC or the Better Business Bureau. I have been transferred around, hung up on, threatened with fees, etc. I NEVER WANTED FIRSTNET! I transferred from Verizon, because I THOUGHT that AT&T had better service. I

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