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2023-In-The-Spotlight

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Service (Edited per community guidelines)

The only resolution is to let me leave with no penalties I would like my device installment plan erased I want to switch carriers this company does not care about first responders I will continue to file complaint after complaint until I get my resolution I will go to any source that will listen to

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Stay Away from FirstNet

Long story short, I was deceptively sold an Apple Watch when I went to upgrade my phone. Despite not wanting/needing the watch, the salesman said that no new line would be open and I would not incur any additional charges outside of a one-time activation fee and the tax on the watch.  Fast for

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Firstnet is a scam!

I recently switched from verizon to firstnet hearing they take care of first responders. What a mistake that was when I initially signed up they told me I would receive a $200 gift card for switching to there service. I then signed up for a promotion for the samsung 9 where they told me I would only

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3.5K

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First net is a slap in the face scam

FirstNet is a total scam- and what a slap in the face to first responders! I was told I could switch from my regular ATT account and sign up for first net, get a “free” Apple Watch plus a 4th line and have my payments be slightly less than what I was paying for two lines. I kept asking the manger if

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1.7K

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First Net Scam

I was scammed by First Net. I was talked into getting an additional phone I didn’t need and two free Apple Watches. I was told by Jamie Udin (manager) that my payment would be lower each month. It has almost tripled and when I called ATT they really couldn’t help. They said to put in a complaint and

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46

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Horrible customer service

A sales agent promised me an upgrade to my phone for helping them solicit people from my unit. That promise was never fulfilled. I called firstnet to complain and was rerouted to AT&T. AT&T said it wasn't their problem and to call firstnet. After a long 10 months of back and forth with custo

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Steer clear of first net

I was convinced by an At&T store manager to switch to First Net. I was told I would be paying less and receive a free Apple Watch-it was a nightmare. I received 2 bills and was paying $140/month more than I was paying before. After 20+ hours on the phone to switch back,I thought it was resolved.

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Phone Trade-in Scam - AT&T Promised Resolution but Ignored and Billed $550

I sent my phone back to AT&T as they requested when I got my new iPhone and their third party service they use to collect the devices swapped out my pristine iPhone 12 Pro with some broken phone I've never seen before and mailed it back. I spent several hours on the phone with AT&T and said

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Phone return scam

On Sept 29th my wife and I brought our old IPhone 13 to the AT&T store in Linwood plaza in Fort Lee. We thought they had to be returned there for the trade in of our new iPhone 15. We were told they had to be mailed in. We are on survalence camera at the store packing, sealing and labeling the

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FirstNet will double your bill

I signed up with firstnet after being hounded at the AT&T store. I went in to add an iPad for my son but they promised that my bill would be much less so I signed up. After my first bill I knew I made a big mistake in signing up. It literally doubled so now I had two bills one with AT&T and

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(11)
Service (Edited per community guidelines)

The only resolution is to let me leave with no penalties I would like my device installment plan erased I want to switch carriers this company does not care about first responders I will continue to file complaint after complaint until I get my resolution I will go to any source that will listen to

Question

21

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Stay Away from FirstNet

Long story short, I was deceptively sold an Apple Watch when I went to upgrade my phone. Despite not wanting/needing the watch, the salesman said that no new line would be open and I would not incur any additional charges outside of a one-time activation fee and the tax on the watch.  Fast for

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FirstNet WATCH SCAM

AT&T is scamming the first responders. WATCH OUT! DO NOT FALL IN THIS TRAP! Even AT&T's customer service people told me that this is a scam because the retail store just wants to sell you stuff. DON'T BUY INTO THIER LIES! When we switched to FirstNet, the retail store told us the watch is

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Scam

For 4 years couldn’t access first net account. On 9/16/23 still can’t access account. I swear once this contract is up I’ll take my business elsewhere. Att cares about money not first responders

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We switched back to VERIZON after all the problems and misrepresentations made by Firstnet/att

So this Lisa S continues to say she can help and merely gives us a cust serv number!!! So we changed back to VERIZON and couldn’t be happier than to be away from this circus.

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Trending Accepted Solutions

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Accepted Solution

FCC Complaint filed - hopefully we can bring a spot light to this bait and switch practice of scamming customers

I was totally scammed by an AT&T store representative, I have been an AT&T customer for over 15 years, purchased several phones over the years and have 5 lines on my account. I went into an AT&T store located in Ala Moana Mall Honolulu Hawaii, I went in over a year ago to buy my son a ne

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