Billing

I am experiencing the SAME issue. I went to an AT&T store in the mall to purchase a charger. A representative asked me if I would like to lower my monthly bill by joining First Net. He takes my information and says my jobs fits the "category" for first responder....so I was approved (I thought)

FirstNet is a total scam- and what a slap in the face to first responders! I was told I could switch from my regular ATT account and sign up for first net, get a “free” Apple Watch plus a 4th line and have my payments be slightly less than what I was paying for two lines. I kept asking the manger if

I just found out I had additional users on my account I don't even know!!! Plus the fraudulent charges. And not one person from First Net even bothered to help me. I had to contact a store!! How are there additional users anyway? Now I understand why no one gave me access to my own account!! Police

For 4 years couldn’t access first net account. On 9/16/23 still can’t access account. I swear once this contract is up I’ll take my business elsewhere. Att cares about money not first responders

Almost a year now I been having signal issues. At home, work, and the travel to and from between the two. I have called numerous times about the matter and all they do is note it down. A few gave only $20 credit. $20 off service I can barely use 30% if the time if I am lucky. I have been having to h

I joined first net about 3-4 months ago and ever since I joined I had problems. First they weren’t excepting my police id and badge, then spent HOURS in the store either doing that or fighting about my bills that were between 300-800$ yes that’s right and I am on my own plan. Every month I had to fi

I have been a first net customer for four months, and every month my bill has been different that what was said in the store. Was told I would get a free apple watch and have been charged every month. Bill twice as much as I was told in the store. Every time i call they can't find my account. Then t

I was told that I would get the free apple watch if I switched to first net- I did and am being billed 25 dollars/ month for it. Initially the store manager was crediting my account and then he left the store so I was basically told Well, Sorry! Can't help you. I've been with ATT for about 20 years

I recently switched from verizon to firstnet hearing they take care of first responders. What a mistake that was when I initially signed up they told me I would receive a $200 gift card for switching to there service. I then signed up for a promotion for the samsung 9 where they told me I would only

I signed up with firstnet after being hounded at the AT&T store. I went in to add an iPad for my son but they promised that my bill would be much less so I signed up. After my first bill I knew I made a big mistake in signing up. It literally doubled so now I had two bills one with AT&T and