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FirstNet®

FirstNet®

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No ID or password on router

My parents had a at&t tech come out to their house and change put their router. The new machine does not have any identification on it indicating device number or wifi passwords. They have tried to reach out directly but have been met with no help on the general line. Should they take the items

Question

 • Technical Issues & Support

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First net nightmare and SCAM

I have been a first net customer for four months, and every month my bill has been different that what was said in the store. Was told I would get a free apple watch and have been charged every month. Bill twice as much as I was told in the store. Every time i call they can't find my account. Then t

Question

 • Billing

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Horrible system and no one can help

I created a FirstNet profile with email address A over the summer and moved my phone number to FirstNet. We have tried to convert that FirstNet profile to a FirstNet and Family account several times and were unable to do so. I was told we just had to use a different email address and create a new Fi

Question

 • Billing

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Network lock

I just bought an iPhone 13pro from a man.But its carrier is in blacklist.Because it’s lost or stolen.Why?How can I unlock it?

Question

 • General Questions

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Hidden Fees Not Explained

I am/was a long time ATT wireless customer. In July 2022, as a prosecuting attorney, AT&T store representative suggested that I switch over to first net service to lower my bill. Everything in that regard went well. I was offered an Apple Watch that apparently was included in the plan. I explain

Question

 • Billing

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Fiber Optic cable relocation to accommodate proposed expansion of a commercial building.

I am designing an expansion for an existing commercial building in Wendell, NC. An existing fiber optic cable and associated easement traverse the site. I want to explore the options for relocation of this cable and easement.  I need contact information for the appropriate person wwithin the A

Question

 • General Questions

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Meadows of Longbranch in Midlothian, Texas

When will Meadows of Longbranch subdivision in Midlothian, Texas internet be upgraded to fiber? I heard in near future, is this true? Currently, we can only get AT&T 50...

Question

 • General Questions

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Being Charged for an account that was canceled

I canceled my FirstNet plan in August 2021, at which time I moved overseas. However, I kept being charged monthly, and attempted to dispute this multiple times with customer service.  FirstNet customer service kept forwarding me to ATT customer service, who then tried to always forward me back

Question

 • Billing

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Charged for returned device

Anyone else have issues with ATT/First Net not being able to find your traded in device? I mailed my device in back in April or May via the box and label THEY sent me. I thought everything was fine until 3 months later when they charged me for “not returning my device.” I was on the phone with custo

Question

 • Billing

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Again….no one will help

T AT&T Firstnet Netgear does not work! T

Question

 • Billing

6

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Need info how to apply or submit form for property easement in Torrance, CA

hi I need info how to apply or submit form for property easement in Torrance, CA since I need to build garage on my backyard Please help Thank you so much

Question

 • General Questions

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What is FirstNet and Family?

FirstNet and Family gives public safety the mission-critical network of FirstNet and your family the world-class connectivity of AT&T to keep your worlds connected. First responders and healthcare professionals get the mission-critical wireless network and prioritized connectivity of FirstNet a

Question

 • FirstNet and Family

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