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Tutor
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4 Messages
Tuesday, April 6th, 2010 7:02 AM
BB email
Our company uses Exchange but we do not support BES. Employees who have their own personal BB's are allowed to connect via OWA (We have only one person doing so). That person is able to send emails, however, he only receives emails from individuals emailing him from outside the company. Emails originating from within the company never reach his BB. Any idea why?
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T.Jackson
Teacher
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3 Messages
14 years ago
There can be several reasons why the BlackBerry is not able to receive emails from the company and yet is still able to receive it from outside users. Two common reasons are:
For both of these reasons you would first have to remove the associated OWA email account.
You can also find instructions on how to remove the associated OWA email account from a computer or device by going to www.wireless.att.com/answer-center and searching for “Delete BIS Integrated Email Account from”
And then associate the OWA again.
You can also find instructions on how to associate OWA email account from a computer or device by going to www.wireless.att.com/answer-center and searching for “Integrate a Corporate Email Account with”
For assistance with troubleshooting questions, you can chat with a live specialist at www.att.com/biztech and click on "Chat Now".
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guandalf1
Tutor
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4 Messages
14 years ago
Thanks for your reply, but to be honest, it does not make that much sense, and here is why:
Say my email address is someone@mycompany.com and somebody@diffcompany.com sends me an email, that emails arrives at our Exchange server and I am able to get it on my Blackberry, which means my Exchange (OWA) credentials are correct. Now if I (someone@mycompany.com) sends an email to someoneelse@mycompany.com or somebody@diffcompany.com and they get it, it is another indication that my OWA credentials are OK.
If i am able to send emails to my company (via our exchange server) and receive emails from outsiders via our exchange server, how can not receiving emails from insiders indicate the OWA credentials are not correct?
Thanks
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T.Jackson
Teacher
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3 Messages
14 years ago
My previous posting just had some suggestions that the user can do on their own without having the assistance of the system administrator or help desk. There are more steps that can be taken to troubleshoot this issue. You can find these additional steps within the BlackBerry Technical Solution Center. Here are two articles within this site that can help you resolve the user’s issue.
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guandalf1
Tutor
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4 Messages
14 years ago
Thanks for the links! You have helped us identify the problem. Here is what was causing the issue:
The BlackBerry smartphone user's IMAP email account has been integrated into the BlackBerry Internet Service such that email messages are retrieved from a messaging server which is in a demilitarized zone (DMZ), outside of the organization's firewall. Email messages which are sent inside the organization's firewall do not come into contact with the messaging server in the DMZ. As such, the BlackBerry smartphone user will only receive email messages from external domains.
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user08
Contributor
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1 Message
14 years ago
Well, because of the security perhaps. For example I use Kaspersky (Spam link removed; link is not relevant to the discussion on hand) and I never heard or experienced such situation. Good luck!
(Mod Note: Per the Guidelines, please make sure to keep all posts spam free. Thank you.)
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