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guandalf1's profile

Tutor

 • 

4 Messages

Tue, Apr 6, 2010 7:02 AM

BB email

Our company uses Exchange but we do not support BES. Employees who have their own personal BB's are allowed to connect via OWA (We have only one person doing so). That person is able to send emails, however, he only receives emails from individuals emailing him from outside the company. Emails originating from within the company never reach his BB. Any idea why?

Responses

Teacher

 • 

3 Messages

11 y ago

 

There can be several reasons why the BlackBerry is not able to receive emails from the company and yet is still able to receive it from outside users.  Two common reasons are:

 

  1. The Microsoft Outlook Web Access (OWA) email account has been associated using an incorrect mailbox name
  2. The service book for the associated OWA email account is corrupted

 

For both of these reasons you would first have to remove the associated OWA email account. 

  • Select Email Settings from your BlackBerry device
  • Login using your Username/Password
  • Locate the integrated email address and select “Delete”
  • Click “Yes” to confirm the deletion

 

You can also find instructions on how to remove the associated OWA email account from a computer or device by going to www.wireless.att.com/answer-center and searching for “Delete BIS Integrated Email Account from”

 

And then associate the OWA again.

  • Select Email Settings from your BlackBerry device
  • Select “Add My Existing Email Account”
  • Type in your email address and password
  • Click on “Next”
  • Click on “Close” once the confirmation screen appears

 

You can also find instructions on how to associate OWA email account from a computer or device by going to www.wireless.att.com/answer-center and searching for “Integrate a Corporate Email Account with”

 

For assistance with troubleshooting questions, you can chat with a live specialist at www.att.com/biztech and click on "Chat Now".

 

Tutor

 • 

4 Messages

11 y ago

 


@T.Jackson wrote:

 

There can be several reasons why the BlackBerry is not able to receive emails from the company and yet is still able to receive it from outside users.  Two common reasons are:

 

  1. The Microsoft Outlook Web Access (OWA) email account has been associated using an incorrect mailbox name
  2. The service book for the associated OWA email account is corrupted

 

For both of these reasons you would first have to remove the associated OWA email account. 

  • Select Email Settings from your BlackBerry device
  • Login using your Username/Password
  • Locate the integrated email address and select “Delete”
  • Click “Yes” to confirm the deletion

 

You can also find instructions on how to remove the associated OWA email account from a computer or device by going to www.wireless.att.com/answer-center and searching for “Delete BIS Integrated Email Account from”

 

And then associate the OWA again.

  • Select Email Settings from your BlackBerry device
  • Select “Add My Existing Email Account”
  • Type in your email address and password
  • Click on “Next”
  • Click on “Close” once the confirmation screen appears

 

You can also find instructions on how to associate OWA email account from a computer or device by going to www.wireless.att.com/answer-center and searching for “Integrate a Corporate Email Account with”

 

For assistance with troubleshooting questions, you can chat with a live specialist at www.att.com/biztech and click on "Chat Now".

 




 

 

Thanks for your reply, but to be honest, it does not make that much sense, and here is why:

 

Say my email address is someone@mycompany.com and somebody@diffcompany.com sends me an email, that emails arrives at our Exchange server and I am able to get it on my Blackberry, which means my Exchange (OWA) credentials are correct. Now if I (someone@mycompany.com) sends an email to someoneelse@mycompany.com or somebody@diffcompany.com and they get it, it is another indication that my OWA credentials are OK. 

 

If i am able to send emails to my company (via our exchange server) and receive emails from outsiders via our exchange server, how can not receiving emails from insiders indicate the OWA credentials are not correct?

 

Thanks

Teacher

 • 

3 Messages

11 y ago

My previous posting just had some suggestions that the user can do on their own without having the assistance of the system administrator or help desk.  There are more steps that can be taken to troubleshoot this issue.  You can find these additional steps within the BlackBerry Technical Solution Center.  Here are two articles within this site that can help you resolve the user’s issue. 

 

Tutor

 • 

4 Messages

11 y ago

 


@T.Jackson wrote:

My previous posting just had some suggestions that the user can do on their own without having the assistance of the system administrator or help desk.  There are more steps that can be taken to troubleshoot this issue.  You can find these additional steps within the BlackBerry Technical Solution Center.  Here are two articles within this site that can help you resolve the user’s issue. 

 


 

Thanks for the links! You have helped us identify the problem. Here is what was causing the issue:

 

The BlackBerry smartphone user's IMAP email account has been integrated into the BlackBerry Internet Service such that email messages are retrieved from a messaging server which is in a demilitarized zone (DMZ), outside of the organization's firewall. Email messages which are sent inside the organization's firewall do not come into contact with the messaging server in the DMZ. As such, the BlackBerry smartphone user will only receive email messages from external domains.

Contributor

 • 

1 Message

11 y ago

Well, because of the security perhaps. For example I use Kaspersky (Spam link removed; link is not relevant to the discussion on hand) and I never heard or experienced such situation. Good luck!

 

 

(Mod Note: Per the Guidelines, please make sure to keep all posts spam free. Thank you.)

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