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Community Support

Community Support

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3.1K Messages

Monday, September 12th, 2022 6:47 PM

What is FirstNet and Family?

FirstNet and Family gives public safety the mission-critical network of FirstNet and your family the world-class connectivity of AT&T to keep your worlds connected.

First responders and healthcare professionals get the mission-critical wireless network and prioritized connectivity of FirstNet and families save 25%* on the world-class connectivity of AT&T. All on one bill, with one point-of-purchase, and dedicated US-based service and support. FirstNet and Family gives you the best of two networks to keep your worlds connected.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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5 Messages

4 months ago

I am the Dispatch Supervisor at an ambulance station. A few months ago 2 Firstnet representatives came to the station to promote the service. They promised better service, lower monthly bills, new phones, etc. So I switched my family and I over from T-Mobile which turned out to be a huge mistake. I was promised that my monthly payment would be $175 total for my family and I. Every month my bill is well over that and I have to contact the Rep. that came to our station to "fix" the bill. He told me to sign up for autopay to keep the bill at $175, so I did. That was another mistake. AT&T pulled out $218 and I still have a remaining balance on my Firstnet bill. I tried to contact the Rep and he's nowhere to be found. On top of that I'm still paying T-Mobile about $100 a month because I switched. This turned out to be a disaster. I just moved into a new house and switched over because I thought I could save myself some money, but it's quite the opposite. Do yourself a favor and stay away from Firstnet.