Cancelling an account with just the Invoice BAN

Hi Jeff,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would like to help you get this resolved.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/126057

And include the following details:

• Full Name/Name on Account:
• Wireless # (if applicable):
• Preferred Contact #:
• Preferred time to be contacted (including time zone)
• Email address:
• What type of service (Uverse, DSL, Landline, Wireless):
• Description of Issue:

Thank you,

Nancy A.

AT&T Social Media Manager

Hi Nancy,

I am having this exact same issue as Jeff describes above.  Would someone be able to contact me and help me close a account using the Invoice BAN Number?

Thank you!

Susan

Hello @SusanforTravisa

Thank you for reaching out on our Business Community. Sorry to hear about the issue. I will be glad to help with closing out an account.

Please send me a private message by click here https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

Please include the following information.

1. Customer Name
2. Contact #
3. Email
4. Business Name
5. Address
6. Account/Phone #
7. Trouble Ticket #
8. Detailed explanation of issue

Thank you,

Lisa AT&T Social Media Manager

I have the same problem as well.

The phone number on the bill (800-891-1800) has an automated attendant that requires an account number.. the one number that is NOT on the invoice.

If you answer "I don't know" it sends you to residential support. Residential support of course has no idea what a BAN is...

They gave me to business support, which required hanging up and dialing back in.

They couldn't help but directed me to call the "Legacy Department."

Legacy Department tells me I have an account manager, but that person wont respond to calls or emails.

They may or may not exist

Hello @10119NYC

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and get this canceled.  Please private message me by clicking here the following information, so I can further assist you.

Contact Name:

Contact Number:

Contact Email:

Business Name:

Business Address:

Thank you.

Chris

Social Media Manager

I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been on the phone several times resolve this. No one I've spoken to is able to find this account using the BAN or the phone number and I've been transferred to other ATT reps who also have no idea what to do with the BAN number. I visited the store also for the help but all they can do is take payment and are not authorized to see full details of my plan.

I want to see why I am being charge so much for the Toll free num while it is being used for few call only.

Can someone help me from your department?

Hi there @Nightwatch110,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

I have essentially the same problem as well. Any assistance would be greatly appreciated, as it has been unresolved since June of this year (2023).

Hi @yshemisa,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

I have had this issue since we ported over to AT&T Office at Hand. Called several times, told a Legacy representative would contact me however never calls back. We are now getting threatening collection letters. Can someone please assist in this matter.

(OP here). Me too and have just been going around in circles for months. The one helpful thing I was told a couple of months back was that AT&T would need to issue a "Final Bill" and then credit back the requisite amount once that bill has been issued. It has just not been possible to obtain the elusive final bill.

Thanks for the response. It's been very frustrating and it shouldn't have to be this difficult especially when the number has been ported out to another AT&T service.

Exactly the same thoughts in my case. Let me know if any further ideas or success if you can. I may try filing a complaint with the FCC next and see if I get any traction there. This isn't made as a threat btw, just a long shot attempt at resolution.

Same issue for me as Nightwatch. And I'm not even wanting to cancel my service. My billing statements stopped two months ago, but I believe we are still using the service and want to pay my bill. Literally transferred to 9 different individuals, none of which can find my BAN or toll-free number that our account is for. Had someone tell me today the number isn't an AT&T number.