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Account & Billing

Account & Billing

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Charged a restocking fee

Hello, I recently had to return a new s22+ that we defective out of the box. I sent it back after receiving approval from business support team. I was assured that there would not be any fees or charges because it was a defective device. I have now noticed a $55 restocking fee on my bill. Thi

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 • Account & Billing Support

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OMG...

My service was supposed to be moved over to AT&T,.... NOW THE (Edited per community guidelines) PHONE GETS NO INCOMING OR OUTGOING CALLS!!! REALLY!!!?????????

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 • Account & Billing Support

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Seriously!!!???

I am so ANGRY! I have for the past month been waiting for someone to contact me concerning this FirstNet Bait and Switch issue! I have done the following, other than comment on the page: I went back to the AT&T store, where I was told there is NOTHING THEY CAN DO TO HELP ME( Very nastily I

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 • Account & Billing Support

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I guess you don't want my payment

I guess I'll move my business phone lines to another company that has working payment systems.My bank merged and I have a new routing number. I can't change or add a new payment account online so I called in. After going through everything with the lady and filling out a form she texted me, she told

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 • Account & Billing Support

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Late fees keep appearing

I keep getting late fees every month and they were supposed to be cleared up. Have talked several times on the phone and chat and they continue to not be cleared up.  Please let me know if someone from AT&T can get this cleared up.  Thank you.

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 • Account & Billing Support

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Sales reps set up multiple internet accounts

Restaurant owner, and we have used AT&T for 20+ years. We received several calls from supposed AT&T reps, and our office assistant believed all these calls we related to the same account.  But, turns out each call resulted in a new internet service account being set up. We have tried 3

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 • Account & Billing Support

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I need a new account manager

Hi,I need a new account manager, my current manager isn't answering emails so I'm assuming he's no longer working for AT&T. Also, need a phone number to call for Business Accounts...all the #'s listed on the site are for commercial users.   Thanks

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 • Account & Billing Support

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Trying to cancel business wireless service

I am getting such a run around on cancelling our business wireless service. Given one number, then that number says it is not the correct number, transfers to business department just be hung up on.  Over 4 times in last 4 hours.  Online service is non-existent.  Where is the service

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 • Account & Billing Support

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Contract Renewal

Hello, I am inquiring assistance for renewing a small business contract after being charged double my Business Local Calling rate from the month prior (seemingly due to not having a contract) . Thank you

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 • Account & Billing Support

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disconnect service

We are downsizing! Need to cancel landline for our small business, Colgin & Assoc Inc. Would like to keep the internet . I have tried calling and have been on hold for over 30 minutes several times. Please advise.

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 • Account & Billing Support

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How to collect a credit balance? i have spent hours on the phone and got nowhere.

I have spent well over 6 hours on the phone with att today alone I have been transferred 7 times. Currently I am out with covid so I have nothing better to do then call att and do everything in my power to collect a small sum of money. They set me up with a small buisness account after attempting to

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 • Account & Billing Support

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Beyond Frustrated with AT&T Support

I'm a business owner with an account that has multiple devices on our business plan. Today I called in to add our IT personnel to our account as an authorized user. The worse AT&T experience I've ever experienced. I'm a company owner, authorized user, retain the account number and PIN number to

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 • Account & Billing Support

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