Account & Billing

We are contacting our members and they will not answer the phone or cancel their membership because our business telephone numbers are displayed as "Spam." How do we remove that label?

Good morning, Our Government customer is asking if a Billing Telephone Number (BTN) is populated within the Billing Invoice after a cutover/porting into IPFlex. Many Thanks, Kevin

If you are thinking about joining First Net, DO NOT. Save yourself the headache! My fiancé and I are experiencing unreasonable problems with the company. We are both first responders. I’ve been with First Net since 2019. I had not had any major issues. Until in December 2021, I convinced my fiancé t

I signed up for wireless service at a store about two weeks ago, but I got enrolled in a business plan instead. I tried to cancel through a chat representative, but they said they couldn't cancel a business plan. When I tried calling, I couldn't get through. How can I cancel the wireless service?

Hello, I am the owner of Regal Nails of Huntersville, NC, and I have paid for 2 phone lines over 15 months when I have had only 1 phone line. Just a few weeks ago when I had an AT&T mechanic come in to setup internet for my small business, he was confused and asked me where the "other" phone line wa

I'm looking for new activation for DirecTV a internet a voicemail private line security system the works because it's at someone's home where I work home health care small business

Hi, I have received outstanding charges bill but not itemised billing for which I need a copy of. Account No. ( Edited as per community guidelines) Account Name. Quotient Biodiagnostics Inc Amount. 2,449.66

I am not finding an option to pay my bill online with my Office@hand account for my business phones. When I log into my account I can only see 1 month's invoice.  When I try to see a previous month that needs to be paid I receive an error that there was an issue displaying the list of invoices

How do I go about requesting a new client solutions executive? The one assigned to my account is not helpful and has messed up our circuits and turn downs to the point that our service has been disconnected.

I called several weeks ago to cancel our business phone and internet account and was given a confirmation number. Every time I call to follow up on the cancellation, your reps tell me that there is a pending order to cancel the account, but the account never gets canceled! We disconnected all the eq

ATT has verified my business as of Tuesday when they called me. Can ATT please lift the flag off of my business so I can place my order? I’ve spoke to a representative with ATT yesterday and she confirmed that the fraud department has not yet unflagged my account.

I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been

I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months.   I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.

I had received an email from the FCO stating the business address on my document does not match the address on the account, when in fact it does. I have compared my invoice document and the occupancy report and the addresses are the same. Can someone assist me with this matter. Thank You

I have a traditional business POTS line account that i need transferred from one commercial entity to a new one.