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Account & Billing

Account & Billing

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2023-In-The-Spotlight

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Transfer of Billing Responsibility

Learn how to initiate a transfer of billing responsibility for a wireless number from one AT&T account owner to another OR learn how to accept a transfer. You can start the transfer online, and the future account owner can accept billing responsibility online.   Are you INITIATING a Tran

Announcements

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2023-Latest-Conversations

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Looking to switch Cell Providers to AT&T

Hi I was looking to switch our cell carrier to AT&T, had verizon but are unhappy with services. We have 23 business phones mixed between android and ios.Is there a sales person you can connect me with?Thanks,Brian Feeding America WI Technology Representative

Question

 • Business Features & Services

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Serviceability to new property

Company purchased 100 acres for executive housing. Dwelling on premises has never had cable or internet run.   Need to get it run.  Have talked to a couple companies but they will not cross lines.  Need to talk to someone at ATT to find out what we can do to get/pay for lines to be r

Question

 • Business Features & Services

5

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Telephone Availability/Service at New Development in Orangeburg County SC

I am working on a site investigation for a project in Orangeburg SC. I am need to figure out if there is telephone service at the site, the price of new service if there is not already existing service, and any telephone easement requirements.

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 • Account & Billing Support

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Where do I go or call to check the status of an ADI disconnect?

I requested a disconnect of our ADI connection last week but I noticed it is still active. Where can I go to see what the status of the request is?

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 • Account & Billing Support

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Teleport Phone Number

I am trying to activate a ATT/Teleport phone number. I have called ATT a few times and they tell me to call Teleport.  After researching this issue, I found that Teleport merged with ATT years ago.  Is there anyone at ATT that knows how to resolve these issues?  Thanks. 

Question

 • Account & Billing Support

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Account executive is not speaking to us

Our account executive did not completely disconnect all of our older fiber circuits on an expired contract, nearly a year later after the initial request, and is not responding to us requesting status updates. Who can we speak to get this resolved?

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 • Account & Billing Support

12

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Difficulty closing ATT Business Account

This is for Shad- I found the direct message and left the information you requested. Appreciate any assistance Thanks

Question

 • Account & Billing Support

6

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Pinned

Transfer of Billing Responsibility

Learn how to initiate a transfer of billing responsibility for a wireless number from one AT&T account owner to another OR learn how to accept a transfer. You can start the transfer online, and the future account owner can accept billing responsibility online.   Are you INITIATING a Tran

Announcements

 • Account & Billing Support

5.9K

0

0

Club Service contact information

We have an old Club Service account with charges for services we no longer use or need and we have been trying to cancel these services for over a year with no resolution. Who can I talk to about all of the different charges on the account and get the ones we don't use cancelled? Tried calling sever

Question

 • Account & Billing Support

58

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Difficulty closing AT&T account

Hi, Moving to Verizon from AT&T. The two phone lines transferred. The other two lines, one for an Apple Watch and one for an iPad, we want to close and close the whole account. This was a business plan and we are getting the run around about a Fan pin. Customer service wanted to send a temporary

Question

 • Account & Billing Support

6

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Be the first to reply

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Difficulty closing ATT Business Account

This is for Shad- I found the direct message and left the information you requested. Appreciate any assistance Thanks

Question

 • Account & Billing Support

6

0

0

Pinned

Transfer of Billing Responsibility

Learn how to initiate a transfer of billing responsibility for a wireless number from one AT&T account owner to another OR learn how to accept a transfer. You can start the transfer online, and the future account owner can accept billing responsibility online.   Are you INITIATING a Tran

Announcements

 • Account & Billing Support

5.9K

0

0

Difficulty closing AT&T account

Hi, Moving to Verizon from AT&T. The two phone lines transferred. The other two lines, one for an Apple Watch and one for an iPad, we want to close and close the whole account. This was a business plan and we are getting the run around about a Fan pin. Customer service wanted to send a temporary

Question

 • Account & Billing Support

6

0

0

GXFhelp

Hi Shad, I can’t locate the direct message inbox to respond to you.

Question

 • Account & Billing Support

5

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Prorated Charges and Credits

Changing your plan or features may result in prorated charges or credits if the change is effective in the middle of your bill cycle. To avoid prorated charges, schedule plan or feature changes to start on the first day of your next billing cycle. Calculating a mid-cycle change Answer these ques

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 • Account & Billing Support

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Trending Accepted Solutions

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Accepted Solution

Office@Hand Upgrade to Paid Account

We got a new OAH account that was set up as a trial that expires tomorrow. It is called a POC or Proof OF Concept account. I didn't know this until I got an e-mail last night. I mean I signed a contract, agreed to pricing and ordered phones, so it seemed normal. I have been on the phone all day

Question

 • Account & Billing Support

13

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Accepted Solution

Assistance Needed with Contract Renewal - Follow Up Required

This is a follow up to a prior post. The account executive I was referred to has not responded to email / phone messages.  Please advise if there is another person in the US who can help, not the overseas call center.

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 • Account & Billing Support

26

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Accepted Solution

Can't Find Billing Widget

I (and another admin of our account) have collectively spent about 4 hours on the site, we've talked to numerous on-line reps and can't see our bill so we cannot pay it. Any help would be appreciated. I hate to have to attend a training class just to pay our stupid bill.

Question

 • Business Features & Services

35

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Accepted Solution

Business landline contract renewal

Hi I need to renew my contract but I get directed to the wrong department multiple times. What is a good phone number to contact?

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 • Account & Billing Support

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