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Account & Billing

Account & Billing

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Transfer Phone number from my Employer's corporate account to my Personal Account

Few years back I transferred my phone number from my personal account to my employer's att premier account. Now I want to go back to my personal account. However, I am not able to find how to do that. I tried contacting through chat support and got transferred to 3 different support call and everyon

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 • Account & Billing Support

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Club Service billing

Our company receives a statement for a Club Service billing every month. It has had a credit balance of $435.96 for years. The service associated with this billing was cancelled a long time ago. We have tried to contact AT&T to request this overpayment be refunded to us, but every time we are to

Question

 • Business Features & Services

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How do I get in touch with OOP to help resolve a billing issue.

On October 18, 2019, we canceled a new contract with AT&T. This contract was canceled and never implemented.  Since then we have not done any business with AT&T.  Now 3 years later, we are being invoiced for the return of equipment for a contract that was canceled.  I called

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 • Account & Billing Support

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Accepted Solution

Having Trouble Transferring Billing Responsibility

I have a business account. Last week I transferred billing responsibility for my own wireless plan to be linked with the business account. I am trying to transfer billing responsibility for my wife's wireless plan to my linked accounts. I am getting an error: "You can't move your line from a new acc

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 • Account & Billing Support

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Accepted Solution

Payment applied to incorrect account

We mailed payment for a business account, and the payment was applied to another account in our name. We now reflect a past due balance on an account we paid, and we have a credit on the account that was incorrectly involved.  How can this be corrected?

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 • Account & Billing Support

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My client's site is being blocked, what do I do?

@ATTBusinessForums - My client's site is being blocked. What do I do?  Can we start a chat about this?  Thanks. 

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 • Account & Billing Support

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My bill has not gone down after cancelling over 80 lines on our account

I still see the same amount owed every month even though I have been cancelling lines since July. Why hasnt my bill changed to reflect all the lines that were removed?

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 • Account & Billing Support

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Anyone having issues with payments?

I have set up a payment to be made from bank on a bill from 9/12. It says paid on web site but has not been debited. I have called 4 different phone numbers and have been transferred around. I have called the business portal number only to be put on hold then asked to leave a message and no one call

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 • Account & Billing Support

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Overbilling and bad customer service

I was charged in error for international data roaming (I had enabled an international data plan before my trip). I called AT&T, they fixed it and refunded me the money. No problem! Then: - a month later they re-charged me that amount. - I’ve called in multiple times and gotten phone reps who

Question

 • Account & Billing Support

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Transfer from consumer account to our business account

Hi, over the past 2 days I have spent over 6 hours on hold trying to transfer a consumer account to a business account. It seems impossible to get through to the department that handles this. I don't have a day to waste sitting on hold. Can someone please contact me on how I can get this transfer co

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 • Account & Billing Support

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Charging me for closing a line!

Hey everyone so I just upgraded to the iPhone 14 Pro Max and when I went to close out my line for my old phone they told me that I have to pay $27 to close out the line. Mind you the phone was already paid off way before I went to go trade in the phone or anything and also I just pay my bill for the

Question

 • Account & Billing Support

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Business Account Rep

I need help finding out who my business account rep is.

Question

 • Account & Billing Support

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