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Discuss your business billing and general account questions.
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Looking to confirm an order placed on ATT.com actually went through.
Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o
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Trying to cancel my Direct tv
So I was paying $80 a month for Direct Tv. I only signed up for the NFL Sunday ticket when I got the service they I told them I would only want it for a year since they will no longer have Sunday Ticket. I was assured it would be good to cancel after a year. I tried to cancel and I was told I was in
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6
4
Disconnection process for AT&T Wholesale PRI service
Can someone provide us with the disconnection process for disconnecting Wholesale voice PRI circuits? The process and contacts we've used in the past are not valid and I have no Sales support. TIA
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FirstNet is A Joke
So, my husband and I are both first responders in different capacities. He is more behind the scenes while I am on the front lines. We have both been with Verizon for years, but when we were introduced to First Net, we decided to give it a try. BIG MISTAKE! HUGE!!!! First off, the service is some o
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permanent disconnect business account/lines effective immediately.
Please advise. We are trying to permanently disconnect our business account/lines effective immediately.
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Cancelling an account with just the Invoice BAN
All I want to do is cancel an account that has an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 9 numbers on this account that we ported over somewhere else. For some reason, this number was left behind and kept accruing costs. I've
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BAN invoice account
I have a toll free number with an Invoice BAN number and 1 phone number on the account. This only bills long distance. Originally, there were about 3 numbers on this account that were ported over to other plan with ATT. For some reason, this number was left behind and kept accruing costs. I've been
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need to disconnect from AT&T
I need to contact somebody at AT&T who can help me disconnect from phone service. I have been trying to disconnect for about two months. I am still receiving bills despite the fact that I sent the router in and haven't had service since the last week in july 2023.
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i need to disconnect ATT at Hand
I have been trying to disconnect my ATT at Hand service (think this is my phone) since July. I have been on hold for more than 10 hours total (over two hours at one point.) I have spoken to ATT personnel who have told me I have the wrong person and they transferred me to either someone else w
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How do I change the name on our account when an employee has left the company?
An employee initiated the account for our business, but that person has left. The account is still associated with their old name and email address. I don't see a place online to update this information. Anyone?
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First Net and AT&T Reps are CROOKS
I am experiencing the SAME issue. I went to an AT&T store in the mall to purchase a charger. A representative asked me if I would like to lower my monthly bill by joining First Net. He takes my information and says my jobs fits the "category" for first responder....so I was approved (I thought)
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FirstNet®
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FirstNet Devices
FirstNet offers an extensive selection of devices and accessories Public safety users have access to an expansive catalog of LTE devices, ranging from purpose-built rugged units to the world’s most popular smart devices and tablets, complemented with a wide range of accessories
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FirstNet®
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Unlimited Your Way plans not showing up on Premier
Hello - I am having an issue with the Premier website not showing any of the latest Unlimited Your Way business plans. These plans do not show up when trying to change plans or activate new plans. I called customer care twice and they were able to change my lines to the latest unlimited plans. Howev
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Business
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Installing service in new construction subdivision
I work with a developer who is building a development in South Carolina. We want to request At&t to install service within this residential subdivision. Please let me know who to contact.
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Business
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Utility Signatures
I have been waiting on a direct message response for 3 weeks now to get signatures on my civil drawings to get started on a project with the city of Houston. Why is it taking so long to get a response?
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Business
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Accepted Solution
Looking to confirm an order placed on ATT.com actually went through.
Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o
Question
8
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Accepted Solution
Emails blocked and abuse_rbl@abuse-att.net unresponsive
We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business
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Business
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Accepted Solution
Online Account Access
New customer and I cannot get a account setup online. It is asking me for a FAN PIN and says to call 611 if I need assistance with it. After waiting on hold for 30 minutes the rep says it would be more convenient to visit a store to get the FAN PIN updated. More convenient for the rep since she did
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Business
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Official Solution
Access the Blocked Content Over Time report in AccessMyLAN
I'm interested in how much content was blocked last month via our AccessMyLAN account. Does anyone know where I need to go in the system to see that information?
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Business
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Official Solution
Search for messages from a specific phone number in AT&T Message Archiving
I need to put together a report on one of my business contacts. As part of that, I need to provide information on the user's messages. Does anyone know if I can look up their history using their phone number in AT&T Message Archiving?
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Business
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