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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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2023-In-The-Spotlight

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How to acquire a current active phone number once its released from the current account

Is there a waiting list I can get on to get a phone number moved to my account once it becomes available? For example, the ex-business partner is not in the best health and once he dies, I would like his cell phone number on my account as his number was our business number for over 15 years.

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Final bill

I am having trouble getting clarification on my final bill dated Dec 1, 2022. I transferred my service on Nov 22, 2022 to a different carrier but am still being charged for services/equipment that should have been paid off.  My current bill dated Dec 1, 2022 includes charges of what looks to b

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Account in collections!

I am having trouble getting clarification on my final bill dated Dec 1, 2022. I transferred my service on Nov 22, 2022 to a different carrier but am still being charged for services/equipment that should have been paid off.  My current bill dated Dec 1, 2022 includes charges of what looks to b

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Billing

Trying to figure out who is our PIM on our account. We need to turn down the bandwidth and also have major questions about our first bill.

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No billing widget

Greetings!Please excuse me if this has been answered before. I don't see a way to search for previously asked questions.And please excuse me if I seem snippy. I'm very frustrated right now.For some reason, I have a business account and I'd like to pay my bill. I gather there's supposed to be a billi

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We couldn't complete your order because of a technical glitch.

Placed order twice. Both times I received this error. Drove to the store and they said they couldn’t help me because I have a business account. Went back home and called the number they provided. Have been on hold for over an hour because they “are experiencing a high volume of calls”. I am half a d

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ATT / DIRECTV Early Cancellation Fee of $180

Has anyone else received such a fee? I closed my all of my ATT accounts the first week of January - Wireless, Internet and DirecTV.  I pay off the final bills and go a month receiving a bill that was $0.  Now today I get a bill that states that DirecTV is charging an Early Cancellation Fe

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Account manager

Can anyone help me find who is my wireless business account manager ?

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account manager help

How do I get a contact name and number for my business account manager? I need someone to help with my foundation account ownership and the regular phone representative cannot seem to help.

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Where is our account representative?

Since April of this year, we have made several attempts to meet with AT&T to discuss recent changes to our account to no avail. We most recently learned that our last account rep is no longer with AT&T.  That being the case, we have not been notified as to who is now our contact for the account.  We

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what is my fan pin?

I never received a fan pin! I am trying to look at my wireless bill but I can't because I do not have a fan pin

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Final bill

I am having trouble getting clarification on my final bill dated Dec 1, 2022. I transferred my service on Nov 22, 2022 to a different carrier but am still being charged for services/equipment that should have been paid off.  My current bill dated Dec 1, 2022 includes charges of what looks to b

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Pittsburg, CA Telephone and Internet Utility Availability Request

Good Morning, I am working on a proposed car wash development to be located in Pittsburg, CA. I am needing to confirm availability of telephone and internet services for the subject property.  Estimated construction start date is in July, 2023. 

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What is a smart factory and how do I get one?

​​​ ​ ​ ​​ ​ ​ ​​​ ​​​​​​Creating and running a smart factory requires smart decisions. We spoke to two AT&T Business experts -- Ande Hazard, VP of Manufacturing Solutions, and Clara Hustad, Assistant VP of Marketing -- and asked them what a smart factory looks like, the chall

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AT&T blocking our website???

We recently launched a website (vstream.com) and for some reason, some of our users are having problems logging in or even going into the website. Apparently they're all AT&T users which is why we think it may have something to do with AT&T itself (maybe the domain was blocked before we boug

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Trending Accepted Solutions

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Official Solution

Install Box Sync for Box from AT&T

I’m looking for an easier way to keep my Box from AT&T files current. Does anyone know if there is a way to have the files saved to our account automatically?

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Official Solution

Access the seat license information for AT&T Business Messaging

I’m starting my quarterly review of the systems we use. We use AT&T Business Messaging, and I want to see how many more users we can add to our account. Does anyone know if I have to call in to see that?

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Official Solution

Send conference call feedback in AT&T Office@Hand

I had some issues on a recent call hosted on AT&T Office@Hand, but I’m unsure how to let my co-workers know. Does anyone know how to let them know?

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Official Solution

Send an AccessMyLAN invitation to an Android device via SMS

We hired a new manager, and I want to add them to our AccessMyLAN account. Does anyone know how to get them started?

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Accepted Solution

Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

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