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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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I need to renew our business account

Our account needs to be renewed this week to avoid rate increases

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73

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Cancel my AT&T business account

We have been a small business premier customer for 10 years. I now need to move the lines to individual lines and cancel the business account. The problem is that I cannot reach ANYONE at At&T support line and have been trying for the last 3 days. Litteraly no one picks up. I called the personal lin

Question

3.3K

13

FirstNet is A Joke

So, my husband and I are both first responders in different capacities.  He is more behind the scenes while I am on the front lines. We have both been with Verizon for years, but when we were introduced to First Net, we decided to give it a try. BIG MISTAKE! HUGE!!!! First off, the service is some o

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18.3K

46

How to get AT&T to report business accounts to D&B

I have a business account with AT&T and would love to have them report my payment history to business credit reporting company’s like Dun & Bradstreet, any way someone could help me figure out how to have this done?

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19

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Accepted Solution

Official Solution

Legacy AT&T Pension plan info

I am a former AT&T employee, received a letter from SS that I have a pension benefit, but when contacting Fidelity they don't have the information, said it was one of the legacy plans that did not transfer over, and said to call AT&T.  When calling AT&T's Pension service center, it automatically tra

Question

6.6K

25

Cost assessment charge for Business line

As a business (not in a home), should my bill include a Cost Assessment Charge?  According to the website it says that this charge is for home phone only.  I put in a ticket for an explanation and billing said no where on the site does it say that and the charges started in 2017.  Yet, I am staring

Question

4.6K

29

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Charged a restocking fee

Hello, I recently had to return a new s22+ that we defective out of the box. I sent it back after receiving approval from business support team. I was assured that there would not be any fees or charges because it was a defective device. I have now noticed a $55 restocking fee on my bill. Thi

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101

8

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11 AT T

I looked at my credit score through credit karma and seen this 11AT T and have no idea what it’s for. I haven’t had any debt with AT&T in several years it was actually the first of my debts that I paid off. I don’t wanna pay the $130 that it says I owe when I shouldn’t owe anything to AT&T a

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726

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cannot cancel dial up internet service

To whom it may concern:   my name is Angela morris and i don't know who else to contact. I have been trying to cancel my dial up internet service since January, i repeat since JANUARY. I AM BEING CHARGED $22.95 A MONTH AND I AM NOT GOING TO PAY IT. My current bill shows a balance of $248.and which i

Question

7.1K

58

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End-customer wants ATT West to remove old/abandoned ATT/SBC/PacBell equipment from MPOE (e.g., NIU, CSU/DSU, etc.)

We have an end-customer who wants to clear space in their MPOE and asked us to have ATT "purge" the MPOE of any/all old, obsolete, abandoned equipment to de-clutter the space. For example, the old T1 NIU was replced by fiber and is no longer in use. Plus a variety of other LEC equipment that has bee

Question

135

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