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Account & Billing Support

Account & Billing Support

Discuss your business billing and general account questions.

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Returned upgrade but still charged

I returned an upgrade within the 30-day period period I went to the store The United States post office and I returned the phone. I have the receipt and I have a video of myself returning the phone for proof because of all of the horror stories I hear about AT&T not receiving devices. AT&T r

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How to setup B2B ACH Payments

How can I get our business setup with ACH/Wire payments for our bills moving forward? Is there a form or a process?

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11

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No one at AT&T can find my business account number when I call

I'm trying to contact someone to help me on my business account and every number I call says they can't locate my Account Number but I get a bill every month and pay. I have an account that uses Voice Over IP and routers. Can someone please help me?!

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9

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Change orders in ORCA

Good Morning Our company is registered as a Electrical Contractor and I wanted to know if there is a guide on how to submit change orders in ORCA? I know how to add them in ACAS but not ORCA. 

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Need a reliable contact to resolve a billing issue on our AT & T office at Hand account.

Need a reliable contact to resolve a billing issue on our AT & T office at Hand account. We have had nothing but poor customer service, or customer service that do not know how to troubleshoot, escalate or fix anything.

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8

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Cancel Service but don't have number or account stuff, impossible to get through phone bot

I need to cancel my parents service it's a subscription for a cell phone and a wireless tablet but the phone was stolen and they no longer have the tablet. I cannot get through the phone bot service it's 100% impossible keeps telling me I am a subscriber to different ATT service and disconnects me.

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Renewl website for AT&T Buisness Local Calling with all for less

I received a letter stating that our contract is about to expire and that instead of calling, which we all know is a pain, I can renew online. It states the website as being www.att.com/BLCrenewal can anyone confirm if this is a legitimate AT&T site?

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13.2K

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Renewal of Long distance line contract

My business contract for a long distance line expired a couple of months ago and I've tried renewing it by calling a plethora of numbers that ultimately leads to me not getting anywhere. My bill went up drastically and is almost not even worth having compared to the price we used to have on the cont

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I need to cancel my business account

when I go to chat, they say i need to call, when i call they say i need to go into a store and when i went to the store they said they cant do it and need to call and wont call from the store. how do I cancel the account?

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How do I get in touch with business retention?

I have been having issues with my Business account bill for months and have not gotten anything addressed correctly. I have been quoted prices and then billed almost double what was quoted. I've spent hours on the phone with no resolution. I've also been charged for a device not being returned but i

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Returned upgrade but still charged

I returned an upgrade within the 30-day period period I went to the store The United States post office and I returned the phone. I have the receipt and I have a video of myself returning the phone for proof because of all of the horror stories I hear about AT&T not receiving devices. AT&T r

Question

22

0

0

How to setup B2B ACH Payments

How can I get our business setup with ACH/Wire payments for our bills moving forward? Is there a form or a process?

Question

11

0

0

No one at AT&T can find my business account number when I call

I'm trying to contact someone to help me on my business account and every number I call says they can't locate my Account Number but I get a bill every month and pay. I have an account that uses Voice Over IP and routers. Can someone please help me?!

Question

9

0

0

Change orders in ORCA

Good Morning Our company is registered as a Electrical Contractor and I wanted to know if there is a guide on how to submit change orders in ORCA? I know how to add them in ACAS but not ORCA. 

Question

10

0

0

Need a reliable contact to resolve a billing issue on our AT & T office at Hand account.

Need a reliable contact to resolve a billing issue on our AT & T office at Hand account. We have had nothing but poor customer service, or customer service that do not know how to troubleshoot, escalate or fix anything.

Question

8

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0

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Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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14

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Accepted Solution

Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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15

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Accepted Solution

Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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Accepted Solution

galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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Accepted Solution

Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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