Change from Business Account to Personal Account

Hello @markhs,

Thank you for your recent posting. We appreciate your participation within the Business Community.I will be happy to help you with your transfer of billing responsibility inquiry. Will you be taking all lines on the business account over to a personal account or just your line of service?

Laura G.

Social Media Manager

Thanks for the prompt response. There is only one line of service on the account and that is the one transferring.

Hello @markhs,

Thank you for those details. You can call our National Service Center at 888-444-4410 M-F: 8:00 AM to 8:00 PM ET Sat: 10:00 AM to 7:00 PM ET Sun: 10:00 AM to 7:00 PM ET to complete the transfer of billing responsibility (ToBR). Here's what you need to know:

The phone number or business account status must be active or voluntarily suspended when the receiving customer calls to complete the ToBR.

A credit check may be ran to determine if you will have to pay a deposit.

There cannot be a past due balance on the business account.

If you're not listed on the business account as authorized, please reach out to your company's administration to have them call in to release the line over to you.

Once you're sure the line has been released by your company, please call the National Service Center to complete the transfer.

If you have any futher questions, please private message me here:

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

Thank you,

Laura G.

Social Media Manager