Contributor
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1 Message
Charge for Deregulated Wiring
Charged for Deregulated Wiring for work that was not done.
New Small Business Account started on 09/16/2011.
Had ordered new jack install so we can have a phone jack at the front of the retail shop.(for credit card machine)
But when the install tech arrived, he said he had no such work order.
So I called our account rep to put it on the account for $89.25.
However the install tech said, it'll cost more than $100. So I told him I no longer wanted it. (can use IP credit card machine)
E-mailed account rep to remove the request for new jack because of new higher price.
The install tech told me there was a jack near the back, he asked me if I wanted to use it.
It was a jack that was already there and was used previously by the last tenant, so I said sure.
Now they are billing me for that installation when it was not a new jack or install, was probably already punched in at the demark anyway, just leading the wires between demarks does not cost $118.50. If we do not have that jack ,how were we suppose to use the phone service anyway, hook up a wire to the demark? So I called my account rep today 10/21/2011, and he called the install tech, and since the install tech "turned that jack HOT" he says needs to charge me.
The account rep agreed with me and took off $29.25 from the bill , but they still charge me the $89.25, but I don't think I should be charged for a new jack install, if I wanted to pay for it, I would've requested a jack installed to the front like I wanted to in the first place and not use the jack that was already there at the back of the shop.
I have called CS billing department, but they instead transfered me to repair services, and they in turn transfered me back to CS, and I've waited for the call back service which never came.
I even called AT&T rewards to register for my $100 rebate on the modem and they have no record of my account in their system.
My first bill from AT&T billing date 10/13 that started on 09/22/2011 is for $479.84, there is something wrong with this.
Anyone got any ideas on what I should do?
file complaint with the GA Public Serivce Commission?
complain to the FCC, the telecom union? I dont' know what else I can do.
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biztech1
Guru
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530 Messages
13 years ago
Hi hancue,
We have sent you a private message with instructions on how to get us the information we need to better assist you.
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universal_wiseman
Contributor
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1 Message
11 years ago
I have the same issue.
I ordered a Fast DSL online.
Online page said that I can get 50% for the wireless gateway I ordered.
The service guy came to may house without informating any body.
He did work outside of my hose. He activated a phone jack that I do not use.
I found that my phone jack in the basement can not work. I called in.
So, the service came the 2nd time. He left without get thing fixed.
So I called again. He came third third again and finally get it fixed.
But, I also get charged with "Deregulated Wiring".
Also, I did not get 50% discount of the wireless gateway also.
My first bill is above 200. This is really absurd
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techmod
Former Employee
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576 Messages
11 years ago
We have sent you a Private Message with our contact information so that we can further assist.
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Cody1212
Contributor
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1 Message
8 years ago
I just got my first Att bill. I received a big charge for deregulated wiring. The house I am in already had wiring for two separate phone lines however the 3 techs who came to the house said the wiring to the street was cut. So they claimed they had to run a new wire to the street and 3 weeks later someone would come to bury the line. Anyway 3 weeks later a tech came and told me that the old line was not cut and that I never needed a new line. So he connected both lines and Internet to the old wires and took the new line that was not needed away. I find this outrageous that I am being charged for something I never needed!!!
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biztech1
Guru
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530 Messages
8 years ago
Oh no! I'm sorry to hear it, Helpmeplease. I'd like to help. Please send me a private message with the following information.
Full Name:
AT&T Account Number:
Name on Account:
Preferred Contact # or Email:
What type of service (Uverse, DSL, Landline, Wireless):
Description of Issues
Thank You,
Nancy T.
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Rabzsofyah
Contributor
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2 Messages
8 years ago
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ATTBusinessCare
Community Support
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3.1K Messages
8 years ago
Hello @Rabzsofyah,
That's awful! I'd like to help. Please send me the following details in a private message by clicking here.
Name
Account Number
Email Address
Callback Number
Sincerely,
Nancy T.
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tdhondt24
Contributor
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1 Message
8 years ago
Rabzsofyah,
Did you get this resolved? I have had the same charge applied to me. At no time was I informed of any charge of this nature.
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ATTBusinessCare
Community Support
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3.1K Messages
8 years ago
Hello @tdhondt24
Thank you for reaching out on our Business Community. If you are in need of any assistance when it comes to your account or billing. It will be my pleasure to assist you.
Please send a private message by clicking here
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576
Please include the following information.
Full Name:
Preferred Contact #:
Preferred Time to be contacted (include time zone):
Email Address:
Thank you,
Lisa
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dmc123456
Contributor
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1 Message
8 years ago
I got the same deregulated fee? No ever said it would be almost $600!
What should I do? Has anyone actually resolved their issue.
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ATTBusinessCare
Community Support
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3.1K Messages
8 years ago
Hello @dmc123456
Thank you for reaching out on our Business Community. I will be happy to help with your account and billing concern.
Please send a private message by clicking here.
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576
Please include the following information.
Full Name:
Preferred Contact #:
Preferred Time to be contacted (include time zone):
Email Address:
Account #:
Thank you,
Lisa
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Rabzsofyah
Contributor
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2 Messages
8 years ago
@tdhondt24 I called on the 27th of June and they said the forwarded it further up to get resolved. I called again July 5 and was told that I will get a answer in 2-5 business days. It is a headache. I will be calling again Monday. Did you get yours resolved?
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ATTBusinessCare
Community Support
•
3.1K Messages
8 years ago
Hello @Rabzsofyah
Thank you for reaching out on our Business Community. I will be happy to help with your account and billing concern.
Please send a private message by clicking here.
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576
Please include the following information.
Full Name:
Preferred Contact #:
Preferred Time to be contacted (include time zone):
Email Address:
Account #:
Thank you,
Lisa
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m305305
Contributor
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1 Message
8 years ago
I also just got a bill for almost $500! Including 2 charges for deregulated wiring on a 3rd phone line I only used for 2 weeks to try to imporove my bad internet service, I got a second DSL, which did not help at all. I got charged almost $200 on that 3rd line alone! for 2 weeks of bad service! Unbelievable! Worst company ever. I have been on hold for over an hour, and they are telling me that there is NO SUPERVISOR AVAILABLE. This is a real scam.
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ATTBusinessCare
Community Support
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3.1K Messages
8 years ago
Hello @m305305,
I'm very sorry to read about the billing issues with your service. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here and be sure to include the following details so I can help:
Contact Name:
Contact #:
email:
Account details:
Alexis
AT&T Social Media Manager
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