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SOBRuRu's profile

Contributor

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1 Message

Sunday, July 9th, 2017 12:02 AM

Email contact or Phone number of Supervisor for a complaint

I am a restaurant owner who uses ATT for all three aspects of telephone, internet and Direct TV. My phone lines have been down for 8 days now with 2 visits and 2 missed appointments that they keep rescheduling. I have lost thousands of dollars over the past week with no phone lines available for my customers to call. Is there a email address or a phone number of a Supervisor (not a support tech that shuffles me around and still doesn't resolve anything) that I can use. If this is not resolved this weekend, I will take all three aspects of my business elsewhere. 

Thank you

Sean 

RuRu's Tacos and Tequila

sobrien@ruruclt.com

Administrator

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26.2K Messages

7 years ago

Hello Sean,


I apologize for the trouble and would be happy to help get this escalated for you for resolution.  Please send me a private message by clicking here: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:                                                                  

·         Full Name:

·         Business Name on Account:

·         Address:

·         Phone number associated with the account:

·         Preferred Contact #:

·         Email address:

·         What type of service (Uverse, DSL, Landline, Wireless):

·         Repair ticket #


Thank you,

Nancy A.

AT&T Social Media Manager 

Tutor

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5 Messages

6 years ago

 
 
FOUR HOURS and 12 minutes OH HOLD...? FRAUD ALERT: FAKE ACCOUNT SET-UP IN MY NAME

I HAVE BEEN ON HOLD FOR OVER FOUR HOURS!!!

1-877-844-5584 is a horrible joke, so is 1-800-331-0500

I do not have an AT&T account...I received two letters in the mail regarding 'changes to my account'

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